Response from A Safe-D-Vent
Hello, This is Trenton Beams, owner of Safe-D-Vent. Our number here at the office is 352-835-7504 my email is trenton@safe-d-vent.com Both can be found by clicking " contact us" on our website www.safe-d-vent.com First I would like to say that the review is simply heart breaking as I have worked very hard to put my clients first, knowing that if I do so the business will follow. I must say, I have not received any correspondence from you. After speaking to Heather in my office she indicated that she did speak to you once from Steve's ( her husband and our technicians cell phone) and called you the following day and left you a message. However to my disappointment I was not aware of any of this and was out of state during this time. I am very, very, sorry that there was a misunderstanding regarding the pricing of our service. Our pricing has been exactly the same for several years. Which is $69 for a 1 Story and $89 for a 2 story . Pricing has never been based upon 1st floor and 2nd floor units or the length of the duct but instead the type of building which the units are in. This is what Heather quotes to every phone call and this is also what is on our website, all of our ads and on all of our paperwork. I think you may have confused 1 story pricing, thinking that the 2nd floor ductwork only travels through the one unit to the roof making that a 1 story. That simply is not the case. As I mentioned it is still a 2 story building which takes more time and added risk ( per our insurance premiums) . Steve ,my technician also did come and speak to your husband while working in the community and tried to explain to him the mistake that was made within your newsletter as did Heather, my assistant on the phone. The issue falls on the fact that there was publishing mistake made in your newsletter, which we did not write or proof read. Even with this to overcome most all residents seemed pleased except one gentleman named Joe which cancelled, re scheduled then cancelled again due to the pricing discrepancy. To indicate that we would try to take advantage of the elderly is not only the furthest thing from the truth but hurtful and slanderous. We have serviced hundreds of units retirement buildings and been contracted by their HOA's with nothing but great reviews. The only difference is that they were not misinformed by a newsletter prior to scheduling. We are a small family business, this negative review can greatly impact our family and the family that helps us. I can only hope and pray that you would be willing to see that the complaints you heard were a result of the misunderstanding of our price structure followed by residents being misinformed by the newsletter . While I know it was just a mistake, it was not our mistake, nor was it our ad. We have cleaned thousands of dryer vents with zero complaints until yours. This has to tell you that we are a good company that puts our client's satisfaction and safety first. I ask that you please reconsider your review and feel free to reach out to me as I indicated my contact information above. Thank you for taking the time to read this and for your consideration, Trenton Beams Safe-D-Vent 352-835-7504