Energy Solutions Direct

One of my customers in The Meadows in Sarasota had ESD Solar Company do an installation at their home. When the installation crew arrived, they came flying up in front of the home, and drove over top of the grass and parked on the sidewalk. I tried to explain to the gentleman that it was a deed restricted community with a pretty strict HOA, and the HOA along with the customers did not appreciate driving on the grass or parking on the sidewalk. The installation Tech was very condescending, rude, and dismissive. He stated, "Don't worry about the grass, the grass is fine". It was also hard for me to finish my work due to the way they parked/ positioned all of their stuff. I called the company to report this to a manager. The manager I spoke to did not seem very receptive or Pleasant about my call regarding this issue. He did say that he would try to address the issue. I went back by there around 2:45, and they were already done and gone . An installation like that should have taken longer. They were rude and unprofessional. I would definitely search other options for a more professional / courteous company. They did later acknowledge and apologize for the incident, but we're very quick to state that I am not a customer, and the customer was satisfied with the experience. Unfortunately, this is what I refer to as a face value company/service. They are nice to the customer, but seem to be discourteous and unprofessional in other areas. As far as the installation, only time will tell the quality of it. Quick update. I went there today, (which is a week later). I cannot believe the way that they mounted and ran the ground wire from the electrical panel on the side of the house. The wire comes straight down from the box and goes into the ground. There is no conduit / sleeve to conceal the wire, or keep it close to the house. And they buried the wire too far away from the house. IT LOOKS TERRIBLE! If the HOA saw it, they would most likely send a letter. I pointed it out to the customer, and she agreed that it looked bad, and it was not a good job. I wish I could say something positive, but this has been an overall bad experience.

I paid $7,500 to Energy Solutions Direct, 6076 Park Blvd N., Pinellas Park, FL 33781, (ESD) on Feb 8, 2023 for one battery to store excess solar energy produced. ESD solar came to install it and wanted to split the electrical panel between the whole house generator and the solar battery. I said that is not what I had asked for. I asked specifically for one battery to store excess solar power generated, and not break up the electric panel because I have a whole house generator. The salesmen, Mason Kelso came back and said they forgot to look up the code and could not install only one battery to store excess solar power generated, they had to install two batteries. I said that I was not interested in two batteries because that is not what I had asked for. I had asked for one battery to store excess solar power produced. I said I was not interested in two batteries and wanted my $7,500 deposit back. ESD solar refuses to return the $7,500 deposit although it was completely their fault.

At the beginning of August 2021, I was called by Amy D from Energy Solutions Direct to set up a consultation to see about going solar. We were told by Amy at the consultation that she can build out a system that would cut our energy cost and only pay around $15.00 for the fee from our Co-Op. She also stated that since our Co-Op doesn't offer the buyback program that they will stay on them, and they would. The system was built out and we signed the contract (08-05-21) while she was at our home. The loan amount was $54,720.00. The next day I was not feeling that great about moving forward so I stated I wanted to cancel the contract. Amy showed up at our house and stated that she cannot because the product has already been ordered. It wasn't till later that we found out that we had a 3 day right to cancel. We proceeded and in October their subcontractor installed the system. In December, the system was finally turned on after PTO was given by our Co-Op. My first month's bill from my Co-op was completely the opposite of what Amy told us. My bill with my co-op was $270.22. I complained and finally got a hold of Cory P, he is part owner of ESD. We tried to come to a resolution which we could not agree upon and now he is no longer taking my calls or emails. I received my Co-op bill yesterday (02/15/22) and it was $377.49. I was misled by Energy Solutions Direct and now I am paying theoretically two electric bills. My loan payment and my Electric bill. I contacted several other solar companies and was told that I was overcharged for the system. I have caught this company in so many lies. Lies include: 1. Stated they could get our co-op to buyback. We find out later that they are in a contract till 2040 2. Stated that I would only have a $15.00 charge from my electric bill each month. 3. Stated that they could not cancel the contract because the product had been ordered. We had a three day right to Page 3 of 3 cancel. 4. Stated they sent out the check to our co-op to switch to solar. Day of installation, they still did not send check causing Tri-county to not be able to turn our electric back on. 5.Stated that they monitor our system. We found out that they do not monitor our system and never setup access through Enphase. 6. Cory stated to send him my electric bill to compensate me. Still have not received any payment. 7. I requested contracts from Cory. I still have not received them This company should be checked into. They are scamming the people of Texas.

it was quick fast and was great