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UNITED PC

Computer Repair, Computer Sales

About us

Computer sales, service and repair. Offering the highest quality computer repair and diagnostics in Central Florida. We strive to provide only the best customer service.

Business highlights

27 years of trusted experience

Services we offer

Sales, Service, Repair, Web and Email Hosting.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
Showing 1-2 of 2 reviews

Elizabeth G.
04/2011
3.0
computer repair
  + -1 more
It is listed in the previous screen
Description of Work: They cleaned the Laptop from viruses. Deleted my cannon camera software without my knowledge. Did not fix the Microsoft updates function. Wanted me to come back and were going to charge for that. They said it was not part of the contract. Added icons for spy ware that were not necessary. It's a family operated business and during the summer they have the kids in the office and it is very disruptive. I was supposed to have the preferred membership. They took over a week to have the service done. I had to keep calling them to find out the status of the service

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$130

Response from UNITED PC
Customer's report is false. She did not opt to have us repair because it would cost money. The "contract" is a maintenance agreement to perform clean-ups from infections. She also never complained about the service, nor contacted us regarding her dissatisfaction. We cannot fix a problem we do not know about. The system in question was in for cleanup in August. Customer signed up for our Preferred Membership (NOT Preferred Plus, which would have included priority placement). Services performed in August were completed without issue. Customer brought her computer in again in October (10/26), which contained the issues described in her complaint as well as an additional 265 infections that she did NOT mention in her complaint.. The issues were explained to her after diagnostics and a full cleanup attempt. Recommendations were made for repairs (11/6) however customer opted to not have us fix her computer and that she would think about the repair and may have her computer re-installed at a later date. She was fully aware of the diagnosis and the condition of her computer when she picked it up. Again, we offered to repair but customer declined. We did not removed the customer's camera software as it was importing pictures in Picasa and Windows just fine and documented as such. Another reason her comments are false is because our children are mostly school aged. The one that is not goes to a sitter from 8 until 6pm. Our children were obviously not on the premises during her visit, therefore the statement of being "disruptive" is clearly false. Not to mention that the customer began service with us in the beginning of August and did not return after November. This is clearly not the summer, so how can she know about us having our children in our office? I have clear documentation that shows, without reservation, the customer's statements of the inaccuracy of our work is false.

Mark S.
12/2010
5.0
computer repair
  + -1 more
unknown
Description of Work: I was referred there a few months ago and had a very positive experience. First, they were recommended to repair my laptop and I found that they have a lot of expertise in their store. They were able to repair my machine and advertised many other repair services of all kinds. Later I discovered they also have a classroom in the store and I attended some classes. The Instructor was very good and I enjoyed myself very much. I learned a lot about my computer that I didn't know before and would highly recommend them to anyone looking for help.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from UNITED PC
Thank you for your positive feedback. I apologize the extremely delayed response. I was not even aware we were receiving comments on Angie's List until today (3/8/2012).

    Contact information

    PO Box 7473, Sebring, FL 33872

    www.united-pc.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    UNITED PC is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: Closed

    UNITED PC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, UNITED PC does not offer free project estimates.
    No, UNITED PC does not offer eco-friendly accreditations.
    No, UNITED PC does not offer a senior discount.
    No, UNITED PC does not offer emergency services.
    Yes, UNITED PC offers warranties.
    UNITED PC offers the following services: Sales, Service, Repair, Web and Email Hosting.

    Contact information

    PO Box 7473, Sebring, FL 33872

    www.united-pc.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed