Wentzel's Heating & Air Conditioning, Inc

This company completely screwed me over, DO NOT USE THEM! During the install, they damaged the copper line and then covered it up with insulation. They refuse to fix it and I had to pay someone else $600 to fix their mistake. They were rude and dishonest.

They have been excellent and we would recommend them.

I believe Wentzel’s is unfairly overcharging its customers. They installed a new HVAC system in my home in 2016 and have maintained it ever since. I have recommended them in the past. Unfortunately, my opinion of Wentzel’s has drastically changed after their most recent service call. When our A/C stopped working on Friday evening, they sent their “on-call” technician here to diagnose the problem. A refrigerant leak was found in the heat pump reversing valve, and the necessary part would not be available until Monday. The technician gave us the option of topping off the refrigerant to try to get us through the weekend, and we agreed. We were charged $350 for that service, which turned out to be a waste of money as the A/C shut down again the following morning. On Monday, the same technician came and replaced the leaking valve, which was still under warranty. I have no complaints about the politeness or professionalism of the technician. However, the $1,673 bill for this job (on top of the $350 already paid) was a complete rip-off. When I questioned the charges, I was told that they would reduce the new bill to $1,500. After I paid and the technician left, I looked more closely at the invoice. There was a $900 charge for 12 lbs. of Puron refrigerant (which sells for $5 to $8 per pound), a $248 charge for a filter drier (which sells for about $25), and a $275 charge for labor. There was also an additional charge of $250 for “warranty processing.” Note that the Rheem reversing valve replaced under warranty can be purchased for around $150, so Wentzel’s $250 “processing fee” made the warranty meaningless! Wentzel’s is charging about 10 times what it pays for the parts it provides. That’s a 900% markup! They charged $248 for a $25 filter drier, and $900 for refrigerant that cost them less than $100. That is unconscionable! At a normal parts markup of 25% - 50% my bill would have been around $700 instead of the $1,500 I paid. Such overcharges amount to price gouging and are unethical and unfair to the customer. I therefore can no longer recommend Wentzel’s to anyone. You can look up the retail prices of Puron R-410A refrigerant (sold in 25 lb. Tanks), the BF163S filter drier and the Rheem reversing valve online to verify the information I’ve provided above. Comments from Wentzel’s would be welcome.

***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING *** My home A/C unit stop cooling on Saturday May 30th. I called Wentzel’s as I bought a brand new A/C unit from them about 1 year ago. I spoke with Lisa over the phone and she mentioned to me that there was going to be no service call charge and there would be a charge if the issue was a maintenance related problem. Lisa also mentioned me that the technician would assess the problem and before fixing it, he would talk to me and explain what needed to be done, pricing, etc. When the technician from Wentzel’s arrived he looked at the problem and fixed it in 20 minutes. The bill was $210.00 ($115.00 from flushing the drain line, and $95 service call). I was really upset that he charged me so much for such a simple fix, AND that he also charged me the service call fee. He never explained to me the problem and how much it would cost, before he fixed the issue. I would have done the fix myself, and paid the $95 service call fee. I spoke with the different people over the phone, including the office manager (Cindy Truett) and they refused to remove the service charge. Cindy was very arrogant and said that Lisa explained everything in detail multiple times, which is not true. I have a doctorate degree so I consider myself having at least average comprehensive skills to understand Lisa, especially is she was so detailed and explained so many times. Clearly, this was not the case. Cindy (office manager) was unapologetic and said that their offer was final (a very small discount), and if I did not pay this, it would go to the collectors office, basically threatening me. This way of doing business is upsetting, especially since I bought a brand new unit from them last year. I feel I was taken advantage of, and the technician never spoke to me about the problem and costs. He rather fixed the problem right away so he can charge me whatever he wanted. The technician even forgot to turn back the UV light before completing the job. ***DO NOT USE THIS COMPANY, THEY ARE ARROGANT AND DECEIVING ***

Horrible. Four employees showed up at my house two started to remove old equipment the other two started work on the new duct work. Installed new ducts unevenly and some cut holes too large. We complained and they did not send those employees back. When job was completed we discovered they did not install air handler correctly and we were airconditioning our garage. When we called they said they would come back before the county inspection. It did not happen. It failed inspection on 4 different items. About a week later they fixed all the inspection listed item; however, not the hole in my cement they drilled. We have called repeatedly and receive no call backs from Billy. We went with them not because of price, they were actually the most expensive. We thought since they were a bigger firm they would be easier to work with and they carried the brand name my husband wanted. We learned our lesson. The bigger fish in the sea does not mean better service.

Pricing and quality of service were excellent. The staff are super friendly and will definitely use again when needed.

He showed up on time and called to let me know he was on the way. very nice and very thorough. Spent a l57.50OT of time cleaning. Explained what was done and why and asked if I had questions. I have a yearly contract to save a bit of money.

The best every time, will NOT use any one else

Excellent, Installed vibration isolation mount, fixed noise and vibration on rooftop unit. Fast response, excellent communication. I would certainly use again.

Everyone was great and efficient. Techs worked well around crowded environment. Great cleanup!

Excellent! Everything about them has been professional, punctual. I had them provide and buy the filter, it is a special, 5-inch-thick filter. They actually purchased it, they charged me a very fair price to do that, like $50 - $54. Which was more than fair price. We have been having them for a couple of years now and everybody they have sent has been extremely good. I think the way I found them was on Angie?s List. I would tell others to feel confident that they are going to get quality work. The workers were very professional and very much knew what they were doing.

They come out twice a year and they go over the system. One time, they did find a repair that was needed. A compositor had exploded and need to be replaced, so they took care of that. No problem, it was handled and had the spare parts with them. I would grade them overall an “A”, not just 2 years ago, but for 2 years ago to present.

This is my second new installation experience with Wentzel's, the first being in 2015 with a rental unit. This time a new system was for my own residence. In both cases, I found Wentzel's quality, service, professionalism, office support and pricing to be outstanding. Without exception, every encounter with them has been positive. I recommend Wentzel's for hvac services without qualification. Ron Ramsay

The workman who came was perfect, sorry don't know his name. Professional, efficient, helpful, thorough. I had purchased a coupon on this website for $45.00. After the service, I received a bill in the mail for $85.00. I just called them and they said, oops, I remember you, please disregard this bill. Wondeful. I am very happy with this company.

Great Job Used pre-purchased certificates for two visits. $99.00

They replaced my unit for me. I was very satisfied with the service and the warranties they provide. They even included one year of maintenance for me. The price was good and the service was good. They were in and out in one day. I would highly recommend them.

We purchased a $45 inspection/tune-up from Angies List. Nick from Wentzel's arrived on time and was very friendly during the appointment. Having recently purchased our home he replaced the interior filters, explained the current shape of our AC/heating system and discussed issues we should look out for, maintenance which will give our system maximum life as well as thermostats and possibly moving the thermostat in the home to try and better even out the cooling as the the thermostat is currently situated directly under a vent. We ended up purchasing a service contract with Wentzel's due to the professionalism and friendliness of Nick during the appointment.

When we bought our new home in Venice, FL, we saw a sticker on our A/C unit that said Wentzel so we called to inquire about maintenance. We were very happy to hear that the unit was still under warranty and that there was one remaining maintenance at no charge. The technician, Andy, arrived and provided maintenance and said that everything looked good with our unit. There was nothing needed. Great! He instructed us on some easy and economical ways to maintain the unit and drain lines. He was very thorough and helpful throughout his visit. We had a minor issue with billing (received an invoice after we were told that there would be no charge) but it was quickly corrected by Lisa, the office manager and our balance was put back to zero.

They were on time. Performed all contracted services. Very professional and left the house clean.

Awesome! My A/C was not working and they came out the same day I bought the Angie's List coupon. Great service, great price, will definitely use them for all my future work!

I was having a problem with my A/C blowing hot air. I called the office yesterday and they were able to fit me in for a service call the next day. The service tech arrived right on time checked the thermostat and found it to be defective and installed new one (I already had a new one on hand). He then did a maintanance check on the A/C unit which I requested, he added freon. The total came to $180.00. With so many scammers out there in the A/C business I was expecting some ridiculous quote on service I did not need but Wentzel was fabulous and honest. Never tried to sell me anything I did not need. I have already sent out a mass email to all my friends recommending this company. Very happy with this company!

Shane arrived on time and was professionally dressed and treated me with professionalism. He told me that I needed a start kit and a capacitor. He told me the price $381 and that it would take less than five minutes to repair. It was a hard pill to swallow being that disability money only goes so far. I just feel that the mark up on parts is crazy high. He told me they were competitive. In speaking with my regular technician he questioned that a new system such as mine needed a new start kit but he also stated he did not see the issue. While Shane did so many things right he blew it by leaving the back door open and that permitted my cat to get out and that kind of worry is not stress that I need. I need to trust having workers in my home who notice and pay attention to doors being closed behind them and that there are pets in the home.

I was very pleased with the work performed and professionalism shown.

The technician arrived right on time with the special filter I had requested. He was presentable and professional at all times and was both knowledgeable and able to communicate well. He also put on special shoe covers so as not to track in anything after working on the outside compressor. Overall, I glad I found Wentzel's with the help of Angie's List and plan to use them in the future. I would not hesitate to recommend them to my friends and neighbors. As with any professional or contractor, finding a good one is like finding gold.

It turned out good. I got what I paid for. They were very professional, polite and did a good job.