Tropical Outdoor Solutions, Inc.

By the way, we talked with the owner Kyle Hudgens and all he wanted to do was to justify their wrong doing, being defensive, and arguing with us and stating "it is what it is". (No is not). Man, it's very simple to remediate, just acknowledge the mistakes, and make it right for the customers. Not a good business practice!!!

Without a doubt, I express my admiration for this Company. Undoubtedly, Tropical Outdoor Solution is an outstanding organization. The proprietor, Kyle, along with the entire team, exhibits remarkable discipline, work ethics, and commitment. I extend my gratitude to Paul, Danny, Nate, Andrew, Ricky, and, of course, Sam for their unwavering assistance throughout the entirety of the project. Youâ re are all wonderful guys!

Being in business for many years ourselves, we know that nearly every business is going to get a bad review from time to time. We also know that you canâ t please all the people all the time and there are two sides to every story. Tropical Outdoor Solutions is no exception. After reviewing all their reviews, the good outnumbered the bad 100 to 1 â and we dug deeper. You canâ t ignore a bad review, so we put Tropical Outdoor Solutions through the wringer before hiring them. They answered every question we asked directly and forthrightly; they spent a lot of time talking about our project; gave us alternatives and worked hard to meet our budget. The work and plants were top of the line; the crew was hardworking, polite, professional and went the extra mile on everything. They finished the job a day earlier than promised, and they couldnâ t have been nicer or more professional. Management was very knowledgeable and helpful, and when needed other providers for peripheral services, like mowing, fertilization, etc., their referrals were great to work with as well. We will hire them again for future projects, and we give them the highest rating possible, 5 stars!

Tropical Outdoor Solutions, Inc. is a very good company. They are responsive, knowledgeable, and hard-working. Our job was probably a medium-sized job and they finished in 2 days. We had three new plant beds installed, one extended, and one replanted. The latter involved removing 60 ft of very mature shrubs and replanting with large replacement shrubs. The other four beds involved removing the turf, spreading topsoil and mulch, and planting 12 large palms. The only thing I would recommend for future customers is to have the existing sod killed back with a nonspecific herbicide such as Roundup before any other work starts because the remaining stolons of southern grasses (you will be hard-pressed to get them all) will send up new shoots through the mulch which you'll have to spray to kill anyway. Tropical Outdoor also did a very good job removing and replacing our existing drip irrigation system with new equipment that works vey well. I would say that, for the amount of work that was involved, the price was quite reasonable. I would strongly recommend this company.

We hired Tropical Outdoor Solutions to replace nearly all plantings, lay new drainage pipes and install entirely new irrigation and lighting systems. In many cases, Tropical was unable to obtain prescribed specimens, and some were so small that they stood little chance of surviving. Plantings were unevenly spaced in many places. Failure to level the ground after excavation created uneven turf. Sod was laid blocking two gutter drainage outlets. No irrigation was provided for an area of shrubbery. Metal edging had to be revised several times. Landscaping of a small atrium, part of the original plan, was never done. Tropical told us that the project would take about three weeks; instead, they were here for more than six. The project lacked adequate supervision and monitoring, and several requested adjustments were either not carried out or ignored completely. The attitude and behavior of some members of the crew were very unprofessional. When asked about a warranty on plants that did not survive, we were told that the warranty was only 30 days. Our understanding is that the industry standard is at least a year. We entrusted a six-figure job to Tropical Outdoor Solutions but were left with an incomplete and unsatisfactory result. We cannot recommend Tropical Outdoor Solutions for carrying out sizable landscaping projects.

Great experience! Came out, gave me a very affordable estimate and did the work within a few days of the quote. Definitely will use again.

Boss came and discussed what was to be done and left 3 workers and they took over and did everything that was discussed perfectly. Happy I chose Tropical Outdoor Solutions.

They are very knowledgeable Kept appt time, did work in a timely manner After job was secured, never saw the owner again. He did not check quality of his workers job or visit personally with us as owners again. Felt as though money was more important than customer satisfaction.

Great team work among crew. Very polite and accommodating. Would hire them again.

We had a few problems with sprinkler lines being cut but they were quick to respond and fix all problems. Would definitely recommend their services!

Aaron was helpful and prompt. Landscaping they installed looks great!

We had our existing landscaping taken out & installed new around the house. They set up & installed our irrigation as well. They completed the work â on-time,â worked with my budget & ideas on the landscaping, and were very accommodating with any changes I made. They return calls & best of all, the young men who did the work were knowledgeable, professional & very accommodating to work with! I would highly recommend them!

top notch

They did a great job with the lighting and landscaping. Completed job in two days and cleaned up before leaving. Very professional.

Excellent work

Every single person involved was outstanding. Customer-focused, knowledgable, proactive, skilled and very personable. They did our landscaping, lighting, irrigation. We are very happy and I highly recommend!

Quick response. Came before deposit was received. Went over everything that needed to get done. Two people came and worked very hard and spoke to me to be sure everything was satisfied. Very well pleased

They did a great job.

They did an incredible job. Listened to exactly what I wanted and executed it beautifully and in a very timely period. Will be hiring them for more work.

They are professional in every way. Friendly, courteous, and did an outstanding job. Iâ m hiring them again for another landscaping project.

Very prompt,listened to my needs and easy to work with. We were extremely pleased with the outcome.

They arrived as they said they wood. They did a very professional job. There ws some damage to the irrigation line but that was expected and could not be avoided. They came back the next day and repaired the damage at no extra cost.

Reliable pros with an urgency of response. Highly recommend.

Very good

On time & efficient!