About us
Business highlights
33 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Accepted payment methods
Reviews
3.314 Reviews
Showing 1-14 of 14 reviews
Beth G.
07/2017
ceramic tile
+ -1 moreThey were very good.
Description of Work: Grout work and tile cleaning.
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Yes, I recommend this pro
Albert B.
08/2016
ceramic tile
+ -1 moreThe chemical they used had a very strong odor which required all windows to be opened in the bath and adjacent bedroom. The worker was very courteous and punctual. Their instructions were to not use the shower for 5 days but we waited 7. We used only liquid bath soap as instructed. Within 6 weeks the color seal washed away in numerous areas of the floor leaving unsightly white areas. We notice more areas every day. The owner offered to touch it up which would obviously not fix the problem. Another contractor advised that the floor should be re-grouted We feel we should have been told this when the estimate was given by the Groutsmith..
Description of Work: Clean master bath shower tile and grout and color seal grout. Wall grout white and floor grout colored bone. Remove and re-caulk master bath vanity. The work was started and completed on June 9, 2016.
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$210
Ann L.
08/2016
ceramic tile, floor cleaning
+ 0 moreExpensive. And you must use their cleaning products only which can only be purchased at their office (inconvenient and again, expensive). The results were good, but be sure to read your paperwork on maintenance very carefully. We religiously purchased the "routine clean gold" product for cleaning/mopping, but we were never told about the "scrubbing solution" for the grout lines. So in high traffic areas the grout lines get dirty and the dirt will not come up without the "scrubbing solution." It would have been nice if the technicians had told us about the scrubbing solution. Or if the reps at the store would have mentioned it since we've been there a dozen times now to buy more "routine clean gold" every time we run out. Instead, upon our complaint about dirty grout lines, they send out a very condescending representative named Jonathan Smith who tells us that we should have read our paperwork and/or their website. He tells us that he's the owner and patent-holder, does a quick & effective cleaning demonstration with the "scrubbing solution", refers to my husband as "bud" and speaks to him a shockingly rude and condescending manner, but he didn't bring any of the "scrubbing solution" to sell us and he never once apologized for his employees never mentioning this simple solution to us. The only product we were ever told to buy, or were ever even told about, was the "routine clean gold." What a waste of time for us having to deal with the rep/owner's visit to our home, but now we know the fix.
Description of Work: grout recolor and cleaning and sealing
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$800
Myrna C.
05/2016
ceramic tile
+ -1 moreunknown
Description of Work: Was pleased with the service provided. Grout was repaired and floors look great! The initial estimate (which is free) was a little overwhelming. The young man giving the estimate was courteous and professional. The drawback was that he has a lot of information he delivered fast and as I asked questions he came back with "soundbites". I am happy I decided to use this company because the end result was what we wanted and they did a great job. All of the people I worked with were very courteous and I will have them back in a couple of years to clean the grout and tile.
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Yes, I recommend this pro
$700
William M.
09/2015
ceramic tile
+ -1 moreAwful! Within 1 short year multiple tiles popping and coming loose again, grout crazing out of joints, absolute mess. I have had to spend countless hours and dollars dealing with this shoddy work, even now. I would not hire these people if they were the only providers of this type of service within a thousand miles of me.
Description of Work: re-glued (or said they did), re-grouted tenting and popping tiles throughout house, paid for by builder of house.
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Dennis D.
07/2015
ceramic tile, flooring contractor
+ 0 moreThe job was fine when it was finished. We carefully listened to the instructions for future care of the floor and purchased additional cleaning supplies from the vendor. We received a 10 year warranty. About a year later even though we washed the floor exclusively with the cleaning products we purchased, the floor was beginning to look dirty, particularly the grout. I called and was told that that happens even with using their cleaning product and that I should get down and clean each grout line by hand with another product they sold us. My wife has two knees replaced and I have a hip replacement so we couldn't do that. We bought a steam cleaner and started to use that and the grout started returning to the original darker color. I called again citing their warranty and the woman told me to read the warranty which expressly said steam cleaning voided the warranty. After my first negative review on Angie's List, they called and wanted to come over which they did. The person who came wouldn't let my wife or me get in a word as he constantly referred to the exact wording on the warranty. When I asked why he didn't give us an instruction sheet along with the warranty that would explain that the floors would not remain clean even if we used the cleaner he sold us, he commented that he has too much work to do to spend a lot of time on explanations. He then offered to measure the floor again so he could give us an estimate for the cost of restoring the look of the floor. We declined. The condition of the floor after they did the job was fine. Our complaint is based on the fact that the 10 year warranty is so restrictive as to be worthless. A clear explanation of what we could expect to have to do as the floor began reverting back to the condition it was in before they did the job would have been much more useful.
Description of Work: Resealed grout with a coloring agent and cleaned tile floors.
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$925
Response from The Groutsmith
Dennis D.
06/2015
ceramic tile, floor cleaning
+ 0 moreprovided a warranty which proved to be worthless
Description of Work: Resurfaced grout and cleaned tile
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$825
Response from The Groutsmith
Eleanor S.
09/2014
ceramic tile, floor cleaning
+ 0 moreThe gentleman right on time, introduced himself with a smile and handshake and proceeded to get to work on the project. Explained a problem he couldn't improve (paint was coming off my trim around the tub). He was friendly, not too chatty. When I gave him my check, he forgot to give me my receipt. One was later mailed to me. He was very nice upon leaving.
Description of Work: Cleaned out bad grout and re-grouted it with colored grout to match the tub.
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Yes, I recommend this pro
$125
Response from The Groutsmith
SHARON M.
08/2014
ceramic tile
+ -1 moreThey were definitely excellent. Their personality made them excellent. They were on time. They were just very professional and very nice.
Description of Work: Groutsmith re-grouted kitchen and one bathroom.
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Yes, I recommend this pro
$125
Response from The Groutsmith
Margaret S.
06/2014
ceramic tile
+ -1 more.
Description of Work: they were supposed to regrout my shower walls, from the water temp knob, down. CLEAN and seal the shower floor grout. replace and grout around broken tub deck tile. Well, the tech took all the grout out of the wall seems, except two (at first) in the caddy-corner. I went in there and said, oh, are you not taking this out as well? oh, well, i can if you want me to he said. UH, Yeah, that's why you're here. So, he took that out. Then, he re-grouted. Fine. Then, I came in just as he was finishing the floor and said, "so, we're going to Clean and seal the floor correct?" yes ma'am, Clean and seal. Good. Fine. 5 minutes later, I got back in, and already he's started sealing.... so, where's the "clean" part in the "clean and seal?" i wonder. Also, i thought to myself after a moment, so, how is HE able to Clean the grout, if we had to stop using the shower 2 days before they came to do the job? How is that possible. Moving on, he replaced the cracked tile on the tub deck. The outside grout line that meets the wall bullnoze tile is shotty. Not the best work. I asked him to re-caulk my bathroom sink counter top where it meets the 4'' backsplash. Done. Fine. Well, the day after the job, i started noticing what looked like ice crystals, or itty bitty stalagmites coming out of the grout. I called, they sent someone to come out and look at it. he said, what happened was, there was moisture trying to push it's way through the grout, causing this fluffy ice crystal looking stuff to occur on the outside of the grout. um, ok. so, he said, the only way to stop it, was to seal the wall grout as well. He made it a point to reiterate that out of a "courtesy" he wasn't going to charge me for this secondary trip. I thought to myself, you're d*** right you won't. Then, we had to wait and additional 6 days to use our shower, now that he had sealed the walls. we had already waited 5-6 days after the shower was finished the first time. Now we had to wait an additional 6 days? So, whatever. We actually waiting almost 7. within 2 days of using the shower, the "sealant" started to lift off the floor, revealing my old discolored and obviously NOT cleaned grout underneath. With each time we used the shower, more and more sealant has come up. Half of the sealant is now off of the shower floor. It looks so ugly. And you can definitely tell that the grout was NOT cleaned before the sealant. I always clean the grout myself with bleach, but it just got to the point where it was stained, and I had hoped that they had something more powerful that would clean the grout to it's original condition, and THEN seal it. Also, since then, the Caulk job on that runs the entire length of the sink is completely cracked, all the way down the line. Not happy. Will NEVER use again. They're hack jobs.
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Yes, I recommend this pro
$400
Response from The Groutsmith
Rosemary B.
08/2013
ceramic tile, flooring contractor
+ 0 moreI was extremely pleased with the results. The 2 repairmen were polite and conscientious. I would definitely use them again.
Description of Work: Replaced 3 damaged floor tiles. Repaired grout on bathroom floor and also in the shower.
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Yes, I recommend this pro
$205
Response from The Groutsmith
april H.
04/2013
ceramic tile
+ -1 moreThe gentleman came out to give an estimate. The price was approximately four times the cost of a service provider that I had used.
Description of Work: This was for a quote for regrout work.
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$400
Response from The Groutsmith
Sarah M.
12/2012
ceramic tile, flooring contractor
+ 0 moreA good estimate a week or so prior to work. A hard worker was sent out. Job complete in half a day. I would use them again.
Description of Work: They cleaned and regrouted our shower, around the tub and sinks and regrouted an area in our foyer.
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Yes, I recommend this pro
$350
Response from The Groutsmith
David C.
09/2012
home remodeling, floor cleaning
+ 0 moreFABULOUS, FABULOUS FROM BEGINNING TO END!!! MY SHOWER LOOKS BRAND NEW. SERVICE PERSON WAS POLITE, PROFESSIONAL AND WONDERFULLY EXPERIENCED!! MY HIGHEST RECOMMENDATION!!!
Description of Work: Cleaned and sealed master bathroom walk-in shower
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Yes, I recommend this pro
$150
Response from The Groutsmith
Contact information
395 Interstate Blvd, Sarasota, FL 34240
www.groutsmith.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Floor Cleaning and Waxing,
Flooring Sales and Installation,
Kitchen and Bath Remodeling
FAQ
The Groutsmith is currently rated 3.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
The Groutsmith accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Groutsmith offers free project estimates.
Yes, The Groutsmith offers eco-friendly accreditations.
No, The Groutsmith does not offer a senior discount.
No, The Groutsmith does not offer emergency services.
Yes, The Groutsmith offers warranties.
The Groutsmith offers the following services: We specialize in: Grout and Tile Cleaning and Restoration, Grout and Tile Repair and Preservation, Grout Clear Sealing, Color Sealing and our Exclusive Restoration Sealing, Loose and Hollow Floor Tile Re-bonding, Shower Repair and Restorations, Granite, Marble and Natural Stone Cleaning and Sealing, Color Matched Caulking
Contact information
395 Interstate Blvd, Sarasota, FL 34240
www.groutsmith.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed