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The Groutsmith
Tile: Ceramic and Porcelain - Repair, Laminate Wood or Stone Flooring - Repair, Bathroom - Remodel,
About us
America's Grout & Tile Cleaning, Repair & Restoration Expert!
Business highlights
33 years of experience
Services we offer
Color Matched Caulking, Color Sealing and our Exclusive Restoration Sealing, Granite, Grout Clear Sealing, Grout and Tile Repair and Preservation, Loose and Hollow Floor Tile Re-bonding, Marble and Natural Stone Cleaning and Sealing, Shower Repair and Restorations, We specialize in: Grout and Tile Cleaning and Restoration
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.313 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 46% | ||
| 8% | ||
| 0% | ||
| 23% | ||
| 23% |
Showing 1-13 of 13 reviews
Beth G.
Jul 2017
They were very good.
Albert B.
Aug 2016
The chemical they used had a very strong odor which required all windows to be opened in the bath and adjacent bedroom. The worker was very courteous and punctual. Their instructions were to not use the shower for 5 days but we waited 7. We used only liquid bath soap as instructed. Within 6 weeks the color seal washed away in numerous areas of the floor leaving unsightly white areas. We notice more areas every day. The owner offered to touch it up which would obviously not fix the problem. Another contractor advised that the floor should be re-grouted We feel we should have been told this when the estimate was given by the Groutsmith..
Ann L.
Aug 2016
Expensive. And you must use their cleaning products only which can only be purchased at their office (inconvenient and again, expensive). The results were good, but be sure to read your paperwork on maintenance very carefully. We religiously purchased the "routine clean gold" product for cleaning/mopping, but we were never told about the "scrubbing solution" for the grout lines. So in high traffic areas the grout lines get dirty and the dirt will not come up without the "scrubbing solution." It would have been nice if the technicians had told us about the scrubbing solution. Or if the reps at the store would have mentioned it since we've been there a dozen times now to buy more "routine clean gold" every time we run out. Instead, upon our complaint about dirty grout lines, they send out a very condescending representative named Jonathan Smith who tells us that we should have read our paperwork and/or their website. He tells us that he's the owner and patent-holder, does a quick & effective cleaning demonstration with the "scrubbing solution", refers to my husband as "bud" and speaks to him a shockingly rude and condescending manner, but he didn't bring any of the "scrubbing solution" to sell us and he never once apologized for his employees never mentioning this simple solution to us. The only product we were ever told to buy, or were ever even told about, was the "routine clean gold." What a waste of time for us having to deal with the rep/owner's visit to our home, but now we know the fix.
Myrna C.
May 2016
unknown
William M.
Sep 2015
Awful! Within 1 short year multiple tiles popping and coming loose again, grout crazing out of joints, absolute mess. I have had to spend countless hours and dollars dealing with this shoddy work, even now. I would not hire these people if they were the only providers of this type of service within a thousand miles of me.
Dennis D.
Jul 2015
The job was fine when it was finished. We carefully listened to the instructions for future care of the floor and purchased additional cleaning supplies from the vendor. We received a 10 year warranty. About a year later even though we washed the floor exclusively with the cleaning products we purchased, the floor was beginning to look dirty, particularly the grout. I called and was told that that happens even with using their cleaning product and that I should get down and clean each grout line by hand with another product they sold us.
My wife has two knees replaced and I have a hip replacement so we couldn't do that. We bought a steam cleaner and started to use that and the grout started returning to the original darker color. I called again citing their warranty and the woman told me to read the warranty which expressly said steam cleaning voided the warranty.
After my first negative review on Angie's List, they called and wanted to come over which they did. The person who came wouldn't let my wife or me get in a word as he constantly referred to the exact wording on the warranty. When I asked why he didn't give us an instruction sheet along with the warranty that would explain that the floors would not remain clean even if we used the cleaner he sold us, he commented that he has too much work to do to spend a lot of time on explanations. He then offered to measure the floor again so he could give us an estimate for the cost of restoring the look of the floor. We declined.
The condition of the floor after they did the job was fine. Our complaint is based on the fact that the 10 year warranty is so restrictive as to be worthless. A clear explanation of what we could expect to have to do as the floor began reverting back to the condition it was in before they did the job would have been much more useful.
My wife has two knees replaced and I have a hip replacement so we couldn't do that. We bought a steam cleaner and started to use that and the grout started returning to the original darker color. I called again citing their warranty and the woman told me to read the warranty which expressly said steam cleaning voided the warranty.
After my first negative review on Angie's List, they called and wanted to come over which they did. The person who came wouldn't let my wife or me get in a word as he constantly referred to the exact wording on the warranty. When I asked why he didn't give us an instruction sheet along with the warranty that would explain that the floors would not remain clean even if we used the cleaner he sold us, he commented that he has too much work to do to spend a lot of time on explanations. He then offered to measure the floor again so he could give us an estimate for the cost of restoring the look of the floor. We declined.
The condition of the floor after they did the job was fine. Our complaint is based on the fact that the 10 year warranty is so restrictive as to be worthless. A clear explanation of what we could expect to have to do as the floor began reverting back to the condition it was in before they did the job would have been much more useful.
Response from The Groutsmith
"."
Dennis D.
Jun 2015
provided a warranty which proved to be worthless
Response from The Groutsmith
"We cleaned the tile floors in their home and sealed the grout on July 3rd, 2014. We had no contact from the owner for nearly a year after the work was completed. We do warrant the grout sealer which protects the grout from staining. The owner's complaint is that their floor is getting dirty. We re-visited the home and cleaned a small section of the floor in the kitchen and the tile and grout came back looking brand new, just as it looked when we completed the work a year ago. There is nothing wrong with the grout sealer...it is still protecting the grout from staining. Evidently this homeowner feels that once you have your tile floors cleaned and the grout sealed, you will never have to clean the floors again. We offered to clean the floors for them at our cost....but their response was "clean them at no cost or we will write bad review". We refuse to be blackmailed by a customer wanting "something for nothing" with the threat of a bad review. We are a very reputable company and we take customer service very seriously. We are the original Groutsmith and have been in business since 1992. We have many Groutsmith franchisees across the country. Unfortunately, there are people who feel they can write reviews that a "not true" in order to try to force a company to do additional work for them at no cost."
Eleanor S.
Sep 2014
The gentleman right on time, introduced himself with a smile and handshake and proceeded to get to work on the project. Explained a problem he couldn't improve (paint was coming off my trim around the tub). He was friendly, not too chatty. When I gave him my check, he forgot to give me my receipt. One was later mailed to me. He was very nice upon leaving.
Response from The Groutsmith
"Thank you for your review. We appreciate your business. Please give us a call if we can assist you with any future projects."
SHARON M.
Aug 2014
They were definitely excellent. Their personality made them excellent. They were on time. They were just very professional and very nice.
Response from The Groutsmith
"Thank you for your review. We appreciate your business. Please give us a call if we can assist you with any future projects."
Margaret S.
Jun 2014
.
Response from The Groutsmith
"Ms. [member name removed]'s shower was in very poor condition. We informed her during the estimate that if we did any work in the shower it would only be a band-aid repair and would need to be touched up or repaired periodically due to shower really needing to be replaced. Ms. [member name removed] still scheduled the work to be done after being informed of this information."
Rosemary B.
Aug 2013
I was extremely pleased with the results. The 2 repairmen were polite and conscientious. I would definitely use them again.
Response from The Groutsmith
"Thank you for your review. We appreciate your business. Please give us a call if we can assist you with any future projects."
Sarah M.
Dec 2012
A good estimate a week or so prior to work. A hard worker was sent out. Job complete in half a day. I would use them again.
Response from The Groutsmith
"Thank you for your review. We appreciate your business. Please give us a call if we can assist you with any future projects."
David C.
Sep 2012
FABULOUS, FABULOUS FROM BEGINNING TO END!!! MY SHOWER LOOKS BRAND NEW. SERVICE PERSON WAS POLITE, PROFESSIONAL AND WONDERFULLY EXPERIENCED!! MY HIGHEST RECOMMENDATION!!!
Response from The Groutsmith
"Thank you for your review. We appreciate your business. Please give us a call if we can assist you with any future projects."
Licensing
State Contractor License Requirements
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FAQ
The Groutsmith is currently rated 3.3 overall out of 5.
The Groutsmith accepts the following forms of payment: CreditCard
Yes, The Groutsmith offers free project estimates.
No, The Groutsmith does not offer eco-friendly accreditations.
No, The Groutsmith does not offer a senior discount.
No, The Groutsmith does not offer emergency services.
No, The Groutsmith does not offer warranties.