TEPE UPHOLSTERY

We went to Tepe with an order for 11 window cornices for our camper. They are smaller in scale than a house and are hung at eye level. We spent months finding just the right fabric. We bought extra because it was being discontinued. We worked with Nikki at Tepe and the store manager. We showed them the exact example from the original window cornice from our camper so they could show their sewing team .We explained to Nikki that the cornices needed to be sewn in the same way. She said no problem. Tepe couldn’t be slopier in their work and their customer service is terrible. They are all nice at the beginning, but then they did shoddy work. The first version they made of the cornices, instead of making them the way we asked and showed them, they instead put white fabric on the top and stapled it in. That's the industry standard in houses, because you can't see the tops of cornices, so why waste expensive fabric, so they just put a piece of white cotton fabric on top. But the sample we showed them (see pic on left below) had the full fabric covering the top. We couldn't have been more clear that these are for a camper, not a house, and they need to be covered exactly like the sample we showed them. So they agreed to go back to the drawing board and do them right. So, they apologized and said they would use my extra fabric and recover them all correctly. I told them please do not just take the white fabric off the top and staple on my colored fabric, because you can see the staples at eye level. The manager assured me they would not. She said she felt terrible that nobody told the shop how I needed them done, so they just did industry standard. She absolutely assured me they would not simply replace the white piece of fabric on top and staple in my fabric. This was important because we can see the staples at eye level. And for the thousands of dollars we were spending with them, we DID NOT WANT TO SEE STAPLES! We called 4 times after that to check on status on the second round of cornices, and they were rude when we called, saying they’ll tell us when their people tell them. This was weeks after they said they would fix them. Well today we picked up the cornices and they did just what we said we didn’t want and what they assured me they would not do. They simply plucked off the tops and stapled on the matching fabric. It is so sloppy. After thousands of dollars, months of planning and 4 months waiting for them to be done, we are so disappointed. And they used up most of my extra fabric that I bought to use for other purposes. So now we'll have to find a whole new fabric and start over with another company. When we called and spoke to the manager about this second mistake, she was unprofessional and refused to deal with the situation properly. She acted like I was never told any of the things they told me. She said the best she can do is send them back to her shop and they will do them industry standard, which is what they delivered to me. She was being difficult and unwilling to do them correctly. She said, and I quote, "They can only do them industry standard." So why did they take the job? Nikki, her sales rep, told her I yelled at her, which I did not. I told her how disappointed I was. The manager criticized me and told me I can’t talk to her employees like that. I told her I didn’t yell. I used the same disappointed tone I was using with her. She was extremely rude, unapologetic and had no concern for their errors and waste of my money and time. We’re now almost 4 months since we first contracted with them. Notice the pic on the left has the fabric completely covering the top. That's the older original cornice. The Tepe version has a piece of fabric stapled on top. In a camper, you look down on these as they sit at eye level and some lower than that. They promised me they wouldn't do this. PROMISED! ..? I highly recommend you don’t deal with these people. They are unprofessional, sloppy, and a waste of money.

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