QUALITY POWDER COATING INC

unknown

Joe was extremely prompt and responsive and to my first contact and he gave me a rough estimate. Pete came out, and was pleasant and very helpful and clear in explaining what could be done. He had a very big assortment of colors. This company should bless Pete because he was always easy to contact and deal with. I was waiting for other work to be completed before I wanted the furniture delivered. This was fine with this company; but the weather delayed the other work quite awhile, and in the interim Pete was intelligent and easy to make arrangements with. However, I did get worried when it was time to have the furniture delivered. (I assume that re-strapping might be sub-contracted out to someone named Julian.) Julian delivered just some of my furniture. and I was worried that a few pieces may have been lost, especially when later Julian didn't come when he was supposed to. But thanks to Pete, they finally got the remaining pieces together, and he delivered them himself. The furniture looks great; the colors are just what I expected. I would definitely use this company again and recommend them for any work. They are making every effort to please their customers.

I contacted them and asked if they could fix the rusted feet of the glider and two chairs (they advertised they had welding services). I sent photos and they said they could not. I took the furniture to a welding shop (Dang Welding) and they fixed them and inserted plastic tips into the feet so the metal would not sit on the cement patio and rust. Quality Powder did pick up the pieces at Dang's and took them to their shop. I went to the shop, chose the paint color and left. No invoice was ever written. When the work was done, they arranged to deliver on a Monday. They did not show and I called and they said they had Tuesday marked. Ok, so Tuesday it was. The furniture was delivered on that date. I was handed a bag of plastic tips and told they took them off because they would have melted in the firing process. The delivery person did not attempt to insert the tips in the legs of the furniture. I then attempted and discovered the painting process had made the pipe-like legs just small enough that the tips could not fit. I called and was promised several dates that someone would come out to insert the tips. I waited a week, made several phone calls and was told someone would be out, finally. I felt that the company received the furniture with the tips and the furniture should have been returned with the tips inserted. I hope they show up today.