Neal Communities

Every single trade that worked on my newly built house is complicit regarding poor workmanship. The home builder does not hold their sub-contractors accountable. Examples: Tile flooring damage and tile misalignment in two rooms. Tile shower floor complete replacement. Carpeting in two rooms were damaged. Water heater damage. Eight windows were found severely scratched, kitchen cabinetry damage, master bath cabinetry misaligned and damaged, bathtub chipped and scratched, sliding glass doors scratched and dented, AC air handler failures, all interior and exterior doors were replaced due to misalignment and damage, water intrusion through the roof and floor, electrical issues throughout the house. Garage door crumpling. THESE ARE JUST A FEW OF THE 180 ISSUES that have plagued this house. It is apparent that the construction managers do not have the bandwidth to wear a quality control hat, in fact they missed many of the additional options that we paid for at the design center as well as standard design criteria. Regarding the workforce they send to repair the house, be prepared for the repairs to be highly iterative, meaning it will take multiple attempts to repair a single issue due to the incompetent contract workforce that the builder utilizes. The builder has very little control over their contractors and often times the workers fail to show up on the agreed upon date and time. The builder installed an old rusty, dented and dirty stove in order to receive an Occupancy Certificate. My house should not have been deemed ready to close! The home builders OWNER visited my home and said, "We will continue to repair your house until I tell him to stop". This was a bold face lie. Unresolved issues remain; however, the builder refuses to respond. The builders last response to me was "Due to past experiences we are not able to perform any work at your premises at this time." I have since sent multiple warranty request emails to the builder and have yet to receive a response.

was misled to believe that the home I am building in this community would be ready for occupancy by the time the lease on my rental was up. This was not the case. I chose this community because I was told the home would be ready well before my lease expired. I have made my payments when due. I have been approved for a loan, who knows what will happen with that or how long i will retain the rate I was locked in at. I am front line worker in the trenches of COVID, working at a hospital and a single mother now staying at a friend's home with my 8 year old son, will have to spend money on a vrbo, spent money on storage and will have to pay movers twice. There is no communication and I have no idea how long I will be without a home. And although fpl is what is holding things up, the responses I get when I ask about a timeline is, and I quote, "we don't ask that, fpl doesn't give us that information." Neal has gone silent. Haven't heard anything from them in close to 2 weeks. I still have no clue what steps have been taken, who has reached out to fpl or how long i will have to live from place to place.