JESSUP'S APPLIANCES

We went into this location to purchase a NON high efficiency, NON Whirlpool manufactured, washer and dryer. We did not not want Whirlpool as they would not stand behind our high-end Cabrio that had rusted, and also we had a problem with a brand new Whirlpool dishwasher that had a computer component that keep shorting---and the DEALER eventually replaced the part for free---not Whirlpool. I also explained to the salesman we wanted a Non high efficiency model so that I could control the water level manually. We are new to the area and had originally ordered from Home Depot, but Jessups could deliver a week sooner than Home Depot, so we cancelled the order and purchased from Jessups, even though they were more expensive. They arrived on time and the delivery people were very pleasant. When I questioned them as to why they were using a plastic vent as opposed to the metal one I have always had, they told me plastic was better as it was more flexible. Every website says metal is preferred and that was what Home Depot had sold us. I was in a rush as the house was filled with workman, so I didn't have time to argue. When I turned the washer on I was dismayed to find it filled only 3/4 full, leaving the clothes sitting above the water level. I immediately called the store and was told my salesman would call me back, but I could put in a service call. I called GE and they told me that their washers don't fill to cover the clothes anymore due to energy concerns. I don't care about energy, I care about clean clothes. After not hearing from the salesman, we flew home. I waited two weeks for a return call, and called again, only to be told by a salesman that the washer can clean just as well in a half empty tub!! Obviously, this guy doesn't do 7-10 loads of wash a week. I told them I was very unhappy, and asked how were they going to help me, as Home Depot would take it back in a heartbeat. NADA. ZERO.ZILCH. Now, I have to carry 3 to4 dishpans of water across the room to fill the tub, each and every time I do a wash. I would never buy another appliance from Jessups