Hands Of Angels Cleaning and Painting

Rose is a terrible person, she takes 40 percent and pays 60 percent to her maids She is stressed and has treated her employees like slaves. never hire the service of this company

Service was hands down best I’ve had compared to any cleaning service in the past I’ve had. They cleaned everything very thoroughly and made sure I was completely satisfied with their service.

It went great. Rose has a great personality and does such an awesome job.

They arrived exactly on time and did their thorough work for close to 3 hours. My place was spotless. I will certainly use them again.

Scheduled Mondini’s cleaning service for a deep cleaning. They rescheduled the first time, which was fine. Not a very good first impression because it was last minute but I accepted it. They did a wonderful job cleaning my home. I was very impressed and grateful for the great job they did service wise, to the point where I hired them again for a routine monthly cleaning. The second time Rose was supposed to come to my home for the first monthly cleaning, she rescheduled again. This was an issue for me because even though she had a legit reason(she said one of her cleaning girls was having problems breathing) I had a bad taste in my mouth because this was the second time she rescheduled out of 2 visits - last minute. I had taken the day off from work - texted her the afternoon prior to make sure she was still coming as she hadn’t contacted me since we set up the appointment- she asked my address - (if you were planning on coming to my home next day, wouldn’t you have my address?) then asked if I lived in Middleton RI, I actually live in Middleboro Ma, then suddenly her co worker didn’t feel good and she couldn’t make it. It all seemed sketchy to me and upset me. I explained to her how unhappy I was as I had taken a day off from work and she offered a free cleaning on the following Tuesday - I told her that was very nice of her to try to rectify the situation and would see her Tuesday. Monday night at 10 pm, I hadn’t heard from her so I texted her to confirm her arrival on Tuesday- she told me she was not coming because I never confirm it with her. At this point I’m furious - 3rd time she has rescheduled because it seems like she simply forgot about the appointment. She went ahead and said I was attacking her and verbally started arguing with me via text in a very unprofessional way- saying she would NEVER come to my home to clean it ever. Now mind you my boyfriend had taken Tuesday off to wait for her. Both my boyfriend and I had taken 2 days off and missed pat because this person made a promise to come to my home and didn’t follow through. All in all, I can make some assumptions based on what really happen. 1st visit - I don’t know why it was rescheduled. Second attempt - she simply forgot and made up a story that her co worker was sick - she didn’t even know the address she was coming to the day before! 3rd attempt - she offered me a free visit to rectify the problem - then reconsidered this - didn’t want to work for free and decided to twist it around on my to make it seem like I was attacking her. Second assumption - Rose Mondini clearly lacks communication skills as there is definitely a language barrier I noticed when communicating via text. She may have taken my frustration as a direct attack when it wasn’t meant that way at all. I was just a frustrated customer looking for resolution. All in all- Mondinis cleaning services does a great job cleaning. Their communication skills and customer service resolution is poor. I would not recommend them to anyone not based on the actual work, which again was great, but based on the fact that you never know of or when they will show up - even if you are scheduled with them.

When they were finished my house was cleaner than it had been in a while. Rose went above and beyond cleaning the top of my stove which had not been cleaning in a long time.

She kept blowing me off, stalling, and when finally done, work was rushed and inadequate. I would never deal with this comoany again.

really nice cleaning job. hard workers who cleaned my 8 room house in 2 hours. very satisfied

It went very well. I was very happy with her work.

I do not recommend this company, Failure to contact to communicate. When they finally came they rushed through the job and I did not get what I paid for

It went very well that did a good job

Everything went excellent. From the beginning, the communication was very smooth and the responsiveness on her part were very impressive. The service was superb, with great attention to detail, and genuine dedication to provide good and solid work. We were very happy when we got home to a sparkling clean home. Very happy with the her team and look forward to working again in the future.

Rose and her crew did a very good job!

Rose did a nice job with our house -

Communication difficult and poor responses back: Trying to initially connect with Rose she claimed she didn't see my dates requested on Angie's List. I told her of my only day I was available and she keep asking about other days. Finally once secured date, she switched the time on me last minute prior to coming which was inconvenient. After initial clean which we discussed the one room that was not cleaned and the broken item, I wanted to take her up on the $49.00 follow up cleaning offer specially addressing the one room she did not clean. I texted her 2-days after she cleaned to set up a day requested and she replied 3 weeks later-poor punctuality. She then proceeded to set up cleaning date told me rate would be $116.00 which included the $49.99(??) -again because my house is so big! And crudely last minute cancelled stating it's too late, we are past the warranty deal and would need to charge me $199.00 again. Overall-I have never as experience on Angie's List like this I am honestly disappointed in this cleaning agency and find Rose dishonest and greedy. She is an energy suck. This service is a scam. Beware!

excellent job by Rose and her team.

Great! They delivered exactly as promised, we were very pleased with the results and will happily hire again for regular cleanings

Rose and her team were wonderful. Will definitely use again!

Can't say enough good things about Rose and her team! Friendly, responsive, trustworthy, with a meticulous eye for detail - I didn't have to say a thing. They were very professional and just did their job the right way leaving my house cleaner than I've ever seen it.

Rose and her team were excellent. She was very flexible with scheduling. The cleaning surpassed our expectations as well as the quality we have received from other companies. We have asked her to stay on for regular cleanings.

Rose and her crew did an excellent job cleaning my home. They were professional, friendly and worked together very nicely. Every area of my home was spotless. They cleaned baseboards, crown moulding, ceiling fans, woodwork and floors, as well as the expected bathroom cleaning, dusting, vacuuming and kitchen cleaning including appliances. I'm sure there is more that I didn't mention. They were able to accomplish all of this in under 1-1/2 hours (4 cleaners). I highly recommend Rose Mondini!!

She never returned calls- we paid her for a job she never did.

This was by far the best $ I ever spent for any hire. Rose and her team cleaned my home so well, I was literally in tears as they were packing up. I couldn't EVER get my home looking like they did. And Rose is so very sweet, yet professional. She get's the importance of how much a clean, organized home can mean to someone who can't get it that way on their own. She offered to come back and find some organizational solutions, and to help me with anything....packing, organizing, solutions. What more could I ask for. Spend the $$ if in doubt and try it out. You won't be disappointed. I'm only sorry I waited so long to do it.

Best cleaning job we've ever had. Trying to schedule follow-up visit per Angie's agreement

It was extraordinarily good. It was easy to communicate with them and they were very responsive. They called me right back even on the weekend. They also did a thorough cleaning job