Gallo Plumbing Services Inc

I was out of town and a contractor who was working on the bathroom let this plumbing company in. They charged me for 2 plumbers working for 5 hours. They have not been able to justify how these 3 simple jobs could have required 2 plumbers for 5 hours. Unfortunately, I paid the bill. The owner, Jason, came to look at the work and could not justify the invoice, however, he did not give me a credit.

The technicians were friendly and efficient. The job was completed in less than a half hour. I am very pleased with the Gallo service.

Early Saturday morning I discovered water flowing like an open faucet from my back-flow valve, near the street in front of my home. Our county requires that every homeowner have his back-flow valve checked and cleaned on a yearly basis. Our homeowner?s association has contracted with Gallo Plumbing to do this work and thus a tag with their name and phone number was affixed to my valve. So I called them. I got an answering machine and left a message. I tried calling again an hour later. A few minutes after the second call, BJ called saying that he would be out in two hours. Meanwhile I checked out Gallo?s website where they advertised free estimates and reasonable rates. There was no mention of emergency service rates on weekends. Their service man arrived on time. He told me that his name was BJ. He did not ring my doorbell. He did not give me a ?free estimate? or a chance to ask for one, but went right to work on my back-flow valve. I came out to watch. He spent only about 10 minutes doing the simple work I described above. He then started to give me a spiel about emergency service rates on Saturday and attempted to list charges that sounded like the cost would be between $200 and $300. I complained that his company had the contract to clean and service my back-flow valve and that I should not have had this problem in the first place. We finally agreed on a cost of $102 for his service. My back-flow valve seems to be working properly but I don?t think I will be calling Gallo Plumbing for service in the future.