Custom Climate Concepts Inc

Buyer beware this company took advantage of my parents who are both in there senior. My dad bought a unit for the house and also bought a 2 year warranty they had a problem within the first year they came out said it needed a part which it did not then made him pay $1100.00 dollars to pull some insulation out of it. He attempted to dispute the charges and they illegally charged his credit card. These companies see older couples and steal there money. Btw they left them without air for almost 2 weeks causing my mom to dehydrate from sweating. They will be disputing the charges, I just don't want any other couples taken advantage of by these lowlifes....

Worst experience I have had. No AC called never fixed, used used parts and charged me for new, installed freon that I didn't need. I had originally had this system installed by them, after 6 years it was toast. After repeatedly haveing them come and not fixing. Enough! They gouge people by over charging, not honest, take advantage of older people. Stay away

Still waiting after 3 weeks to get a callback. SHAME ON ANGIE FOR LISTING THEM. Just want to sell you a new system. Use scare tactics. Do no maint. On system took there $130 Serv. CK. A complete. Joke. 1000 excuses and. Never a call back STAY AWAY. Owner-RODNEY RUPERT. The untouchable. Won’t give me my unused Serv. Agreement money back $64. Hundreds of complaints from you name it and they still go on. Want more details??? E mail me JOE PETERS SR CONRAILJOE1@GMAIL.COM (I can send copies of invoices)

I was offered a low cost promotional inspection of my A/C system, to include filter cleaning and topping up of my freon if necessary and fell for it. The tech that came out was very personable and seemed competent, but insisted that I had mold in my ducts and needed special duct cleaning and the addition of some special uV equipment to keep mold from growing. Before going that route I checked Yelp, and seeing all of the 1 star ratings decided to get an independent mold inspection done. I chose the top rated company on Angie's list. The tech was very knowledgable and advised that I had no mold, but I chose to have an air sample tested anyway. Air was sampled in my living room and in the main duct. The analysis showed a remarkably low mold level of any kind and zero stachibotris, the really bad kind. The Custom Climate tech seems to have been scamming me - I guess as part of his job. Do not fall for any solicitation from this company.

Custom Climate Concepts (CCC) performed maintenance, repair work, and duct cleaning and sanitizing in late April 2018 at a cost of about $3,000 on my HVAC system, a Rheem split system consisting of an air handling unit and a condenser/heat pump, 4 tons and SEER rating of 15. The maintenance and repair work amounted to a charge of about $1,000 for parts and labor to pull and clean the blower assembly, to replace the ultraviolet air purifier lamp, to replace the TXV valve, and to renew a one year maintenance service agreement. The technician who performed the work was knowledgeable and highly proficient. The price charged for this work seemed to be reasonable and justified. However, the price of $2,000 charged for the duct cleaning and sanitizing was excessive and unjustified. The ductwork is a system with 12 supply air registers and one return air register that services a one level, 2,000 sq. ft home. The work performed consisted of removing and replacing registers, roto brush machine cleaning of ductwork to the extent possible, re-sealing two ductwork connections, re-masking of air handling unit’s main supply duct; and applying a sanitizing solution to the ductwork system. The ductwork system was in very good condition and did not show signs of mold or dust build up. Subsequent to the duct cleaning and sanitizing, I researched other services in the Sarasota/Bradenton FL area and discovered that on average prices ranged from $400 to $800. How CCC can charged $2,000 and justify the cost of the service to its customers based on what work was performed at my home, in my opinion, is nothing more than a “rip-off” of the consumer. I sent a draft of this review by email to CCC and asked them to reassess whether the price charged for the duct cleaning and sanitizing is in order given my view that the price was excessive and unjustified. After a week passed and no response received, I decided to post this review.

This company is hot or cold. Sometimes very professional and other times...not so much. It depends on who they send. Over the 3 years I used them I had a couple of losers try to take advantage of me, but the other technicians did a very good job and were very professional. When my contract is gone, so am I. Cool Today costs more, but are consistently excellent!

Technician checked system and recommended a "kick starter" for the compressor to extend life. 19 days later, the drain line clogged which was fixed free of charge since it was within the 30 day window of the last service.

They were good but they were expensive. What they did do they did it well. They were quite satisfactory.

way overcharged, they called saying we had a prepaid free inspection...from the prior owners in 2011, which made no sense, but free sounded good, Travis came, on time, and inspected. He said he found that the capacitor was bad and if it wasnt replaced, it would cost hundreds if it failed. Since we are not AC experts at all, we said go ahead. $250 later it was fixed. After i searched the internet and found that the part was 10 bucks, he spend 5 minutes replacing it and the average cost of that service is around 100 bucks, tops. We felt that we had been taken advantage of and after reading the BBB reviews we knew we had. I called for a partial refund,, the woman on the phone was incredibly rude and hung up the phone...again after reading reviews that seems to be the common practice.. My bad, I knew it sounded weird that we had a free prepaid inspection from a prior owner, but we went ahead anyway..do not use them, there are more reputable and honest AC guys out there..

I bought a contract which had them come out twice a year and it was the second part of the contract. It went very well. They were professional. They got it done quickly. Only one person came out.

Provided the PM as promised and the technician noticed I needed two important parts and I agreed to have installed. The technician was excellent but I feel the company overcharged. Chris installed a new float switch and a hard start kit and the cost of both items totaled $481. The float switch costs $32 and the start kit was $ 45 and so I was charged $400 in labor for about 15-30 of actual work. I called the company and I am still waiting to hear from the service manager.

I originally signed up through Angie's List for a inspection/freon recharge deal. The day that I had scheduled for them to come out, they were running behind, and called to reschedule. Coincidentally, the unit quit working that day. When I told the woman on the phone that it had stopped, she was very nice and got a salesman to come out that evening. He told me that the unit was very old, and that it would just be a bandaid to try to repair it. At the time, I was under a great deal of stress from having just bought the house and going through a nasty divorce. Not to mention HOT. (I live in Florida)Chris (salesman) recommended that I replace the unit, and he did not offer any options other than the unit that he wanted me to purchase. Due to the situation, I went with his recommendation and had the Comfortmaker 3 ton installed the next day. Everything went very smoothly and I am not unhappy with the unit or the installation. All were very good. My problem is that I feel after doing some research, is that I grossly overpaid for the unit. When I called to tell him that I felt the unit was too expensive, he said that if I gave the company a good review on Angie's List, he would "do something" for me. I did give the review, but I never heard anything more from them, other than a text message saying he didn't forget about me, that he was sick. To date, I have neither heard from Custom Climate Concepts, nor received anything as promised. Although, he did try to help me get my home warranty to cover it, which they denied.Therefore, I feel that I was taken advantage of in an emergency situation and while under much stress, and was not given an opportunity to do some research on AC prices. I have since seen many deals that convince me I could have paid way less for the unit.

I felt pressured to make a commitment for him to fix this right away, but after he left, cooler heads prevailed and I will get more estimates. He could be right, i'll find out.

They were very professional and provided great information. When I get ready to replace my AC I will definitely use them

A) Custom Climate Concepts Tech came out and made blatantly false statements, trying to upsell, first for $6800 service, then ~$100 service. B) Tech claimed drain was cleared, coil cleaned, refrigerant checked OK, and left. C) Within 24 hours the AC was completely non-functioning. D) Coil was observed thickly iced and drain was completely blocked. E) Fixed drain with hacksaw and new PVC pipe, defrosted coil. F) Coil repeatedly refreezes; homeowner runs through checklist; determines system low on refrigerant. G) Different Custom Climate Concepts comes out and states the system has a refrigerant leak, before checking system pressures or using leak detector. H) Tech opens system and uses leak detector to illustrate leak; adds refrigerant (free of charge); closes up and says the office will call on Monday "to see what you want to do". I) I turn off my phone. The technician arrived and spent some time with the unit. Upon completion he informed me that the system was working fine. It was working fine but needed to be replaced because of mold and rust in the drain pan. OK, I guess cleaning the drain pan isn't part of the service. Oh, I also needed a completely new set of ducts, because the ones I have aren't big enough. I've taken enough advanced fluid dynamics courses to know that's complete HORSE-S***. When I didn't bite on the $6800 "upgrade" he made one final try by telling me that the start capacitor on the compressor motor was too small and I should let him upgrade it. That was such HORSE-S*** that I turned him down before he even quoted a price. I have a masters in computer hardware design from the early '80's, when discrete components were still in use and I fully understand what the start capacitor does; and NO it is not "damaging the motor". The tech reported that he had "cleaned the coil" and "unblocked the drain hole" and had checked the refrigerant, but didn't add any, since the "system pressures showed it was full" as I was ushering him out as fast as possible. He gave me a sheet recommending $6800 worth of work, including replacing the existing ducting. This was on Thursday, 8/20, about 11am. By Friday afternoon the A/C evaporator coil was a solid block of ice, rendering the unit completely unable to cool. My wife called Custom Climate Concepts demanding that they send someone out immediately, since their tech had obviously done something to break our AC system. I interrupted her in mid call and said - not necessarily; it had been an extremely humid day, and the kids had been in and out and left the doors open alot. I concluded with "Wasn't I clear earlier - they are complete bandits and you don't want anybody like that back working on your AC." There was no way I wanted them back in after listening to the "tech" (read "sales-generator") who was there on 8/20. So by Sunday it was clear, after several cycles of thawing frozen coils and running through the "10 most likely causes of a frozen coil" list (PLEASE NOTE that the "cleared drain plug" was completely stopped up, causing the water to flood out of the system the first time I thawed the coil), it was obvious that the problem was lack of sufficient refrigerant. So I let my wife call Custom Climate Concepts, since we were entitled to up to a pound of refrigerant with the "coupon". Getting anyone out was another two pages, so I'll skip past that to the tech that came out and knew we had a leak, after talking to the first tech, but before he inspected the system. Hmmm... very strange.

Chris was great; called to let me know he would be early. Explained the process thoroughly and did not pressure me when I asked to wait on some suggested services. We will definitely have him back to address the concerns found.

Chris was pleasant and thorough. He respected my concerns about previous air condition companies who contacted me.

The technician reviewed all the work he did today and showed me that the filters were very dirty and how important it is to check on my own, at least every 3 months, so that the coils are not damaged on the air handler. I can certainly say the Custom Climate hires experienced technicians as he was able to explain to me the importance of having a Power Surge Protector on our air conditioner unit. I us Custom Climate at 2 other homes that we have as rentals and would be very happy to recommend this company to others. I have been using Custom Climate for my maintenance and service since 1999.

Chris was very good. He showed me and explained what he found. I was very happy with the service.

Pat sat down with both of us and explained what he found. We just bought this house and didnt know unit was 14 years old and "on its last legs"! He thought we should be able to wait till spring to replace it as it wouldnt be working so hard in the winter months. He didnt pressure us into needing to buy now..but soon!

The technician, Chris was very professional, efficient and courteous. He braved a heavy 1 and a half inch downpour to get the job finished without complaining or having to come back to finish.

Chris Channey, the company technician, was very courteous, professional and informative. He actually took pictures of parts of the unit I could not readily see, to give me a view and better understanding of what is going on with the unit. Although I did not purchase an annual service contract at this time, I certainly do intend to call these people for future service and purchase a long term agreement within the coming months. If things continue as original, I'm certain they will have the first opportunity to quote on a replacement unit when that time arises. Joe Zito Venetian Golf & River Club North Venice, FL

They called us and said they were in the area if we wanted them to come take care of our air conditioner. It went out a couple of days ago and I called them back out. We had bought the maintenance plan from them. He said it was going to cost $1500 for a new motor. Then he said $475. I said it was a $1000 difference, I didn't believe him at that point. I went on the Better Business Bureau and they have a warning out about them. I told them that they had been charging me two much for the parts and that conversation did not go well. I called a different company and they came out and fixed the air conditioner on the spot. He told me it wasn't the motor, it was the circuit board that was controlling the motor. The new circuit board cost me $275. I called them to find out what was going on and the lady was not nice. She did credit me the service contract. She would not credit me for the parts and she laughed at me. It was obvious that they were trying to sell me a new air conditioner, which I didn't want. I wanted them to fix the one that I had. He told me I was nuts for wanting to fix it.

He showed me the spores living in the ducts and explained the cost to clean those duct would be approximately $1200.00. He explained how all the ducts would have to be removed in order to clean them thoroughly. Chris was very informative on everything he was doing. I am considering their yearly program to insure proper service of my AC system.

Very well. Tech was knowledgeable and personable. I got a discount for having a contract. I've used them several times now.