Bekins Moving Solutions

Description of Work: We have moved 3 times in the last 4 years and this is the worst company we have ever used.

Description of Work: I contacted Bekin Movers on July 16th, 2015 for information on an upcoming move from Tampa, FL to San Francisco, CA. After talking with a representative, I scheduled an appointment on August 4th for an in-home estimate at 9am. This appointment was "confirmed" by Steve Gates; the man who was coming to my home to provide me with an estimate. On August 3rd, the day before my scheduled appointment, I called Bekin customer service to confirm my appointment for the following day. I thought it was odd that I had not heard from Bekin since July 16th. I had two other appointments scheduled for in-home estimates on the same day and both companies called me to confirm. The women I spoke with at Bekin confirmed that Steve Gates would be arriving at my home between 9:00am-9:30am. At 5:30pm on Monday evening, August 5th I received a phone call from Steve Gates. I missed the phone call but he left me an voicemail. He was calling to CANCEL my appointment for 9am and needed me to reschedule it for Thursday August 6th. This is 15 hours before my scheduled appointment!!!!!! His reasoning was what baffled me. He explained that all of his other appointments for Tuesday August 4th were in a different county and he was going to be in my area on Thursday August 6th so I needed to reschedule for that day! I could not believe my ears! My fiancé, Nick Ring called Steve Gates almost immediately once I received the voicemail. Mr. Gates did not answer so Nick left a voicemail. Nick then called Bekin customer service. Before Nick could talk with someone from Bekin's main office, Mr. Gates was calling him back. Nick explained that rescheduling this appointment was not an option for us. If Mr. Gates could not make it, he had to send someone else to complete the estimate. Nick even provided him with other times that would work on Tuesday, August 4th. We were able AND willing to change the time of the appointment, but not the day. We had many reasons to be adamant that this confirmed appointment needed to go on as planned. 1.Our upcoming move from Tampa, FL to San Francisco, CA is for a job relocation with my fiancé's company. His company pays for the relocation but they require three estimates from three different companies. Nick's company knew these appointments were scheduled for this day and I told them I would have all three estimates to them by the end of the day on Tuesday, August 4th. 2. I took the day off from work on Tuesday August 4th to be home for the scheduled appointments. I scheduled all of these appointments well in advance so I could complete the task at hand all on the same day. 3. I had paid to have our dog be at day care on August 4th so she was not a distraction when the estimates were taking place. 4. I was not taking another day off from work and paying for "doggy day-care" again so Mr. Gates could come on Thursday (or any other day for that matter). 5. Regardless, Thursday August 6th was not going to work because I was leaving to go out of town at 5:30am on this day. Mr. Gates simply did not care. We had to reschedule and there was no alternative. He never once apologized for calling last minute to cancel the appointment. Mr. Gates had no back-up plan if Thursday August 6th didn't work for us. When Nick told him are reasons for our unwillingness to reschedule the appointment, Mr. Gates became aggressive. He told Nick (don't quote me exactly) "If you have a problem with me and this situation, why don't you say it to my face man to man." At this point Nick told him, "I do not want you or any representative from Bekin coming over to my house." After the conversation with Mr. Gates, Nick called Bekin customer service to explain what had happened and to make sure that Bekin was aware that we no longer wanted to do business with them. The women said that her supervisor, Phil Cho was on the other line and she would have him call us back as soon as possible. We never received a phone call. Bottom line; this could have been easily avoided!! If Mr. Gates checked his calendar in advance, he potentially could have fixed his poor scheduling for this particular day. Calling a customer at 5:30pm the night before to cancel an appointment for the following day at 9am is beyond inconsiderate. Especially when Mr. Gates himself confirmed this appointment over two weeks prior. For him to call and cancel last minute providing no other alternative if rescheduling is not an option AND threaten the customer when this was 100% his fault is something I have never experienced before. Moving is a very stressful time for anyone and in many cases, a time sensitive matter. It is my understanding, that these larger moving companies provide more then just the service of "transporting your belongings." A large part of the service is to ease the stress of the customer by providing advice, assistance and guidance throughout the whole moving process; from the in-home estimate to the delivery of your belongings at your new location. Steve Gates and Bekin did the total opposite. I would avoid using this company for any of your moving needs. My advice is to call other moving companies who understand the importance of customer service and are able to provide ALL the services that go into a long distance move! In all honesty, no moving company will be able to eliminate all the stress that people feel when moving. But the last thing anyone needs is added stress caused from the people who are supposed to help. If you want more stress during an already stressful time, call Bekin because that is the only service they provide!!!!

Description of Work: Moved household.

Description of Work: moved our pre packed items from Tampa to Sarasota

Description of Work: Hired to professionally pack all of our possessions and move them.

Description of Work: We contracted Bekins A-1 to move our household goods from Riverview, Fl, storage for 3 months, and final delivery to Ocala, Fl.

Description of Work: The estimator did not show up for the scheduled appointment to give me a price for my move. He did not call me back after I left several messages. Bekins headquarters did contact me to reschedule the appointment but by then I had lost confidence in the company and secured another mover. For such a big company it was disappointing.

Description of Work: I was supposed to meet Kenney today at my storage unit at 9:00am for an estimate and at 10:30am he had still not showed up.

Description of Work: I was quoted a "not to exceed price" of $4974 based on an estimate of weight (approx. 10,000 pounds). After truck was about 90% loaded I was a protest by the driver as weight would be higher, and that company would have to change contract to not to exceed 12,500 lbs. Finally, weight did amt to12,240 lbs. In other words a 20% increase in price, after truck loaded. A scam or "mistake"? another load on same truck and estimator was est. at 8,000 but was actually 13,000 I was told. Again, a scam or mistake?