AFFORDABLE HEATING & COOLING

Description of Work: We were charged $592.00 for a X-13 blower motor that stopped working. The part was found to still be under warranty but they would not honor that claim. They stated we were never charged for the part (even though it was listed on the invoice and priced out). They said the total charge was for labor only, anotherwords $722.00 for 1.4 hours of technician time. I have invoices and documented technician time. I also have proof of payment from the people who were house sitting at the time.

Description of Work: They solicited a tune up and clean AC unit for $29.95. While unit open told my wife needed $2600 worth of repairs to function properly. She told tech to call me, he did and he repeated that unit needed $2600 worth of work and told him unit was working fine and he was nuts. He than said I could probably get it down to $1800 just to fix immediate problem. Told him to leave immediately after buttoning up unit..

Description of Work: In January Affordable Group Heating and Cooling came out for the 6 month maintenance check, said my unit was low on refrigerant but I really needed a new A/C. I said 'no, my unit that you installed 5 yrs ago will have to do' so he added 5 lbs of refrigerant. 2 months later in March I called Affordable Group to find out why my unit would not stay on and would not cool but I instructed them not to send anyone to the house if there would be a service charge as I felt it was related to the first call back in January. Within an hour Donald came to the door, said I needed refrigerant, but really needed a new unit for $6,000 and again I said 'no, fix the leak.' Without checking anything out he said it would be '$887' and that would be the cheapest way to go as finding the leak would be too costly and time consuming. He said my unit would need two cans of sealant, he'd only charge me for one to keep the cost down and the size of the unit would require 5 lbs of refrigerant. I said OK, paid by credit card and within 1/2 hr he was gone. However his paperwork and lack of information and nagging questions of what I paid for what caused me to stop the credit card payment and call Affordable Group to inquire exactly what I paid for. For weeks no one would give me info, accept or return calls. I contacted 8 On Your Side and they did an investigative report which finally resulted in 'the major stockholder' Danny OBannon calling to give 8 On Your Side an itimization of costs. I could not believe they had charged me for things they did not do. They charged me $120 for coming to the house. They tripled charged me for just the half hr it took Donald to add sealant & refrigerant by labeling his services three different ways. All in all, what was most upsetting was that a company that sold me the A/C and had been servicing it, and I use the word servicing loosely, would not return my calls, ripped me off, tried to resell me, took advantage of me and grossly overcharged me - they were extremely rude as well.

Description of Work: TERRIBLE, TERRIBLE COMPANY. LIKE A TICK YOU CAN'T GET RID OF. We actually used this company in 2002, yes, 9 years ago and they have called me every single week day since then offering their services!!! We are on the no call list, but since they say we have a "relationship" with them, they call any time of the day offering their services. I have told them I will NEVER EVER use them again yet they call. At one time I spoke to someone who got them to stop for 6 blissful quiet months, but now it's started up again! I spoke to Darrel, one of the owners, who was really rude and refused to even take my number to have it removed. He was so rude and awful and when I told him I would never, ever use their company he told me I was gay!!!! Amazing, rude, awful company. There are so many great choices out there, please do not use this company.