Coastal Condo Care

Have had a couple of complaints about the cleanliness of the condo. Floors not being mopped, stains on the counter top, sheets appeared to not be washed(hair and stains noted), bathroom not cleaned.

We negotiated a price of $575. She claims that a crew came here the first day and had to leave because the owner was still moving out so they couldn't do anything. However, just because they came out, she charged me an additional $100. So, she supposedly comes back the next day and cleans the house and asked me to pay her - told me how hard they worked at that she thought I would really be pleased with the job - having been screwed over before by people, I had a friend (also our Real Estate Agent) come and check and he said the house was still filthy - sent me pics of stuff covered in dust. So I called her and told her it was not clean. She supposedly came back out and cleaned the things that were mentioned. It was still going to be a couple of days before we arrived in town and I told her I would not pay her until I saw the job since there was already evidence that it wasn't done right the first time. She then proceeds to tell me that she had to pay her crew up front for the job. I told her I would pay her $150, but I wasn't going to pay the rest of it until I saw the house myself. We got into town the next day and when I got into the house, I could not believe what this woman called "clean." There was dust covering everything, the floors were nasty, black (I took a baby wipe and "tested" a small area in the floor and it wipe was jet black), the mirrors and glass were all still dirty, the fan in the living room was covered in at least an inch of dust, the ledge above the hooded range was caked with dust, the master bedroom tile shower floor was covered in green and black algae/mold - it was disgusting! So, after driving almost 20 hours over 2 days with our 3 children, I immediately went to the store to buy cleaning supplies since our moving truck wasn't going to be there until the next day. I sent her (Gina Wood, owner) a text message and told her this house was NOT clean and that I was not going to pay her the rest of the money, especially since I was now going to have to be the one to do it. When I got back and began cleaning, I took pictures of the few things I started with and texted them to her to prove my point. - I mopped a 2ft x 6ft area in the living room and had to change out the Swiffer pad because it was black - I mopped the entire living room with that and had to change out the pads every couple of feet. I dusted the lights in the kitchen and the Swiffer Duster was black. So then she texts me back and tells me that her and her crew spent over 60 man hours at this house - really? I told her those hours must have been spent at the pool cause they certainly weren't spent on cleaning. I then get on Thumbtack to leave a review. She answers with I'm a crook and they worked so h****** this house, etc., etc. So then, a woman who said her daughter worked on this house gets on there and threatened my children and me. She said that she was a nurse and they she hoped that we never needed medical care where she was because she would just keep walking and think about my oh so clean house! Bottom line is that they did NOT do what they had promised me, not even close, and this woman evidently has some friends that are in serious need of psychiatric care to threaten my life, much less the lives of my children.