Storm Solutions Inc

The project went well. The install was done in a timely manner.

They treated the job just as important as a large job. They came out the same day we made contact to provide an estimate. I received an estimate and had gutters installed the next week. They arrived and installed the gutters ahead of the time they were scheduled. I was running errands to be back in time. When I arrived home, the gutters were installed, everything was cleaned up and they were gone. Painless and quick. Great experience.

Quick quote and installation. Both the person who quoted us and the installation team where friendly and professional.

Note: I'm over 60 years old and have had many contractors work on the houses we've owned. I'm a retired business owner who hired independent contractors that represented my company during many a project. While I adjust my expectations according to the level of professionalism common for a given craft/discipline, in all those I hire I expect workers to have good temperament (an individual's character, disposition, and tendencies as revealed by his actions). Low ratings where because in my experience with Storm Solutions, they fell short, as described below. <><> Condensed from copious notes taken throughout the process... <><> Following the advice received from an excellent insulation contractor (see my review), I contacted three contractors specializing in gutter and aluminum soffit installations. Storm Solutions owner Matt made and arrived on time for a look-see and quote. Having done my research, I knew how much air flow [net free area] my house and attic needed. I asked Matt about it and while he knew there was a formula, he didn't know it [Professionalism] (Building Code: Divide the square footage of the roof area by 150. That calculation should be done for EVERY customer to ensure sufficient ventilation is being installed.) He did say he would put the ?most open soffit covers? on the house. Forgiving that shortcoming, I continued and we discussed the details of the project: Remove the existing gutters Remove the existing aluminum soffit Remove the original wood soffit under aluminum soffit Install foam insulation baffles Install new aluminum soffit Reinstall gutters (over doorways only) <><> I received a quote in an email the next day. Wondering why Storm Solutions' bid was significantly lower than the next lowest competitors' bid, I emailed Matt asking about: Product Quality - Manufacturer and grade of product they plan to use. Air Flow - What is the net free area per square foot of the product they plan to use. Baffles ? Confirm that they plan to use foam baffles, not cardboard which is damaged by water (leaks). Inspection opportunity when both soffits are removed. Proof of liability and workers compensation insurance. <><> After a week went by, I had all but given up on Storm Solutions, but I called to see if he got the email. ?Kim? said they had been busy. I waited and received a response 13 business days after I had asked the questions. Satisfied with the responses, I signed the proposal contingent on proof of insurance. (If they break it, you/they have the money to fix it. Plus, homeowners can be sued for worker injuries while they are on your property. Insurances protect you, the homeowner, from this.) General Note to Homeowners: Florida Law requires legitimate contractors to have both insurances. <><> This is my homeowner experience with the business owner and especially the two employees assigned to complete the project. Butch was the foreman (senior) employee calling all the shots. Neil was the junior employee. Neil was as professional and as a hard worker as one could expect in this craft/occupation. Butch caused all the difficulties and affected Neil's ability to do his job. Butch bitched and complained every day of the project. About not liking this or that. And not just to his coworker Neil, but to me, the homeowner, directly. [Temperament] [Professionalism] <><> The planned 3-day project dragged out to 5 DAYS. Butch, with Neil, did not work a full day on any of the days they were on the project. Many ?breaks? were taken outside of nature's call and lunch. Even in the mornings, when it wasn't that hot, they both would just stop and sit in their truck?!? The morning of the first day, Butch did not know what was in the contract and was surprised at what was in there when he read it. And even after that, he still didn't know everything in the contract (see Day 2). [Professionalism], [Professionalism], [Professionalism] Day 1: Arrived at 08:55 AM. Total work: 5 hours 10 minutes. <><>Day 2: Had not arrived by 10:00 AM. I called the office. They are ?on-their-way.? They arrived at 10:20 AM. Total work: 3 hours 40 minutes. After Butch started removing the second (original wood) soffit, I noticed that there were no foam baffles on site for them to install. I asked Butch about it. He was surprised and confused. I told him it is in the contract. He called Matt, the owner, and found out the baffles were still at the office. [Professionalism] Butch was using a reciprocating saw to cut the soffit, then pulling it out. But, he was being so reckless about it, that he SPLIT off a substantial piece of the 2? x 6? fascia board. TWICE. The first one I saw and I asked him about repairing it. He said he'd put a nail in it and cover it with fascia aluminum and no one will see it. [Professionalism] I provided him with wood glue and told him I wanted him to squirt glue on it and match it up before the nailed it. (So when the fascia is removed in the future, there won't be a jagged mismatched cheap repair showing.) Then later I found he split another 2x6. I got out the glue and gave it to him. He put it down and the glue didn't move until I picked it up after he left for the day. He didn't use it. I don't know if he used it on the first split either as he had covered it up before I could see it. [Professionalism] <><> Day 3: Arrived at 8:30 AM. Total work: 5 hours 50 minutes. Once Butch saw there was some insulation in the way of installing some baffles. He declared to me, the homeowner, that he hated fiberglass and he [wasn't going to touch it]. At this point I was sooooo done with Butch. [Professionalism] I thought about calling the owner. But, this already being day 3, and that they were BARELY HALF DONE, I decided I was physically healthy enough to pull the fiberglass out of the way myself, just to keep them going and get this project done. So I did. <><> Day 4: Butch arrived at 08:35AM. Total Work: 2 Men...2 hours 40 minutes. 1 Man...2 hours 10 minutes. Shortly after Neil started working, he had to stop due to extreme pain. He had been dog bit the night before and had to leave. This is NOT a mark against the company. Butch was by himself for a while. Owner, Matt, arrived after lunch and together they did some two-man work until it rained. Day 5: Butch and Neil arrived 8:00 AM. At 02:00 PM Owner Matt arrived. The three of them worked very, very late, until they finally finished the project. Upon inspecting the work, I found: One fascia piece, on an outside corner, was cut too short and didn't wrap around enough. [Quality] A significant amount of debris around my house. Mostly sharp, shards of aluminum. Most larger than a postage stamp. Plus many, many 1-1/4? white aluminum nails. WARNING! IF YOU HAVE LITTLE CHILDREN who like to play in your yard, these sharp objects can cut their skin. In my situation, a great grandchild might decide to play hide-and-go-seek in the bushes near the eaves of the house. For weeks after the crew left, each time it rained, more shards and nails were visible. I picked them up. (see photo) I don't know what the industry standard is for debris control (drop cloths or tarps?). I know that Storm Solutions left behind a hazardous mess. <><> Conclusion: Your employees represent your company to your customers. I spoke to owner, Matt, in person, at length about my experience and especially about Butch. He was appropriately concerned. I concluded that Matt was a good business man and that his growing business was stretching him to his limits. I understand this all too well. I have been there with my own business that I started and ran for 10 years. Matt's response and concern was the only thing that kept me from giving this experience a failing grade in the professionalism category. ALSO, I marked the ?Would you use this provider in the future?? as YES, with the assumption that Matt would take care of his business. I looked and can see that most if not all of Angie's List reviews (after my project date) are all marked overall A. That tells me Matt is doing a good job and mine was probably a one time situation. <><> General information, in Florida: + If a worker arrives on the work site and you can't confirm they are on the company employees' Workers Compensation Insurance (e.g. an independent contractor), you may choose to have him sign a ?Construction Liability Wavier? which legally releases the homeowner of any liability if the worker gets hurt. + To ensure suppliers of materials do not put a lien on your house for bills unpaid by your contractor, you need to get the contractor to provide a ?Wavier and Release of Lien Upon Final Payment? completed by all suppliers of materials. + To ensure the contractor can't come back to you for payment after you made the final payment, you need to get a Contractor's Final Payment Affidavit. These forms are available from government websites and some private construction form websites. + Construction Industry Recovery Fund - You have certain rights under Florida law if you have suffered damages caused by the financial mismanagement of a licensed Division I contractor or construction company with whom you have signed a construction contract.

Simply got done. Gutters were up in a couple of hours and underground piping was in by end of day. Went through plantings rather than digging up the lawn. Excellent

Tom came out and provided an estimate a few weeks ago. he was very professional. His installers arrived at my house around 10am and where completely done by 1:30pm. It was a quick job with no hassles. They where very professional and know what they are doing. I had drainage done on one side of the house and it was also done quickly with no damage to the sprinkler system. So far everything looks good. Will be posting an update review in a few months after a couple central Florida rain storms to how the job holds out...

From initial contact to get an estimate, to job completion, everything went smoothly. They kept us informed of the schedule, they showed up exactly on time, and they did a good job. Had one small glitch and they promptly returned to fix it. Very satisfied with this company and recommend them.

Received an immediate call to schedule the work. I have a horrible work schedule. Company was exceptionally flexible, in order to meet my needs. On the schedule day of the work Butch arrived. He was prompt and friendly. As the work proceeded Butch ask me to step outside and see condition of gutters. They were absolutely beyond what I had imagined. None the less, I was not charged a penny more than my quote. Butch went the extra mile for me. Everything including my lawn was left spotless. Owners are great and hire good people. Cherry Cooper

I placed an inquiry for a quote on new gutters in September. Matt came out to my house and thoroughly assessed our current gutter situation, offered options and ideas, and took measurements. I received a quote the next business day and we booked the job for October. Matt confirmed with me a few days prior that we were still on for the scheduled date and told me the approximate time the crew would show up. Matt was always very responsive in my email communications. On that day, Matt called to let me know the crew would be slightly later than he told me due to having to pick up materials. I am impressed he even called to let me know, and was so appreciative so i could plan my morning around it. The crew showed up and were quick, quiet, and very professional. They encountered an issue with some of the wood around the gutters and talked me through it, again proposing options. I later found out they even took a picture of it and sent it to Matt to keep him informed. The crew cleaned up and were done in 4 hours! It was great. Matt showed up the next day to install one final piece of flexible spout and looked at the entire job. He's very personable and knowledgeable. The gutters are beautiful - I can't wait for it to rain to see how they work. I'm very impressed with the professionalism, communication, and customer service I received from Storm Solutions. I highly recommend them.

They removed all old gutters (including all the tie-down scraps) and replaced with standard gutters and three downspouts to match house. Company responded promptly and somehow found a day without storms to get this done! House looks better without old, discolored, sagging gutters! One down spout, however, was made rather long and extended past the mulch into the grass. I was told that was to avoid washing out the mulch, but I think it would've looked nicer being short with a brown splash block in the mulch, which is what I have in front of the house. I also tend to trip over this downspout when on the side of the house working. Other than that, which perhaps I can saw off and resolve, I'm very happy with work, workmen, and price!

They install gutter as they promise

I highly recommend Storm Solutions for your next project! Everyone on staff was extremely friendly and highly professional. The installers were courteous, tidy, and very knowledgeable. The cost for our job was very reasonable. Our seamless gutters look beautiful and we are so pleased!

Installers were professional. All questions and concerns were addressed. Gutters look good.

Fantastic! Used wide guttering and no seams means it does not leak. Looks great too.

Easy installation. No problems at all. Not the cheapest, but no the most expensive company either.

The new gutters look great. Two long sections were added to each side of the house. Price was reasonable and they arrived on time and were very courteous and professional. I am very happy with the service and the new gutters.

Storm Solutions did a great job and the new gutters look great. They were able to closely match the color of the gutters to the color of my house. Great job at a great price.

Our experience with Storm Solutions was flawless. I purchased a deal from Angie's list, was contacted immediately for the estimate and then the gutters were installed as quickly as I could get HOA approval. Would highly recommend....

They showed up right on time, were very friendly and professional and did a great job. I would definitely use them again and recommend them to anyone.

Tom Coyne came to our house around noon, took measurements, discussed location options for placing downspouts, recommended color selections and explained the product. By 5 pm, he emailed the free quote to me. Later that evening, I emailed to him my signed acceptance (the price he quoted was less than what we had paid to gutter a slightly smaller house in Texas several years ago). The next day, he scheduled the install for approximately 2 weeks later. On the scheduled day, two installers arrived and the lead installer introduced themselves. My wife had some questions about the color selection and location of a downspout. The lead installer patiently answered her questions and showed her how the downspout would fit, confirming that this was the best location. We asked how to deal with the sound of water dripping from the second story gutter hitting the bottom of the metal downspout. He recommend buying a small roll of "peel and stick", cutting a small piece and placing it in the elbow of the downspout. (I bought a "peel and seal" flashing roll from Home Depot for $26.) The entire experience with the Storm Solutions folks was professional and the work was well done. Haven't had any issues in the approximately 2 months since installation.

It went better than i could have expected. The installers were professional and courteous. I could not be happier

I contacted Storm Solutions regarding gutters I needed installed in my house. Tom came out and gave me a reasonably priced estimate. He was friendly, polite and knowledgeable. We walked around the perimeter of the house and discussed where and how I wanted my gutters to be at and look like. He was kind and patient with all my questions. The sides of my house were badly eroded due to the rain, which was my main concern. After the visit, I submitted my permit with the HOA to install the gutters. After my permit was approved, I called Storm Solutions and made the appointment. On the day of the appointment, the installer contacted me to ask where specifically I wanted the down spouts. I had also asked if they could accommodate for a rainwater barrel, which they did very nicely. The gutters were measured and built at my house; they are custom-made to the roof and look great. The installer was professional, friendly and had attention to detail. They did an excellent job! I am extremely happy with their work. Storm Solutions was exceptional. Their agents were polite, easy to reach and affordable. They listened to my concerns and addressed each one of them to my satisfaction, but most importantly, they did a great job installing the gutters. I would highly recommend them for the job if you need your gutters done.

It's a beautiful install. We did have a couple issues months later but they were addressed with little question. These guys are definitely the company I would recommend if you need any gutter/soffit work.

It went really well. They did a great job.

Job went really well. Guys came out, cleaned gutters, blew off debris from roof, and cleaned/bagged it all up!