Platinum, Granite & Marble Inc

Not all that good. Surprised with all the demolition that was passed on to me. Impossible to contact this company. Seams on counter top very sloppy.

When James came for the estimate, we asked if he would replace plumbing to sink and he said no; he did not mention any other work that he would not do a part of the counter replacement. James advised us to get a new flush mount faucet but he would provide the under mount sink. Work crew removed old counters and installed new ones leaving a gap of 5/8" between old tops and the ceramic wall tile. The old laminates had been shimmed; shims were removed when granite was put on. Without the support of the old counters, tiles starting dropping off wall onto counter. We went to unload the dishwasher and the racks flew out as it had not been reattached to its framework. When plumber arrived, the hole cut for the faucet was too close to the backsplash and a standard flush mount would not fit. Plumber said we should have gotten a plate mount due to the back splash's location. We found a surface mount bar size faucet that the plumber was able to mount backwards (lever handle in front). James was called about the gap between counter and tile and the tiles falling off and said "that is what happens with remodels." He said he could not shim as the granite needs support along the whole edge or it will crack. This was not mentioned before and James was at the home to measure. He also brushed off the faucet issue saying when we said we wanted an under counter that it would be tight... but he did not advise us not to do it while doing the estimate. We do not feel James was upfront about the likely issues with the tile and faucet and that we had to put our own dishwasher screws back in.. we expected the crew to walk out and leave us with only faucets to plumb.