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BIG TREE DEPOT

3.3(
4
)

Landscaping, Pavers and Hardscaping, Lawn Irrigation

About us

LICENSE 023468.

Reviews

3.34 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
50%
2
25%
1
0%
Rating CategoryRating out of 5
quality
3.8
value
2.5
professionalism
2.5
responsiveness
2.0
punctuality
2.5
Write a review
Showing 1-4 of 4 reviews
Jim C.
10/2017
2.0
landscaping
  + -1 more
We had him do $5,000 worth of landscape to our home 3 months ago and now the plants are rotting and planted to deep. I have tried to contact him and he ignores my calls. He also talked me out of my bike as a bonus. Toward the end of the job he acted like he was tired of being there. The sprinkler system has been operating poorly since he left also.
Description of Work: landscape with color. Looks beautiful but now plants are literally dying.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$5,000
GAYLE A.
09/2007
5.0
irrigation systems
  + -1 more
One word I could use for them is wonderful. They know a lot about different sprinkler repairs. The workers will tell you exactly what the problems are and it does not take them too long to get the work done. They offer great service.
Description of Work: I had them fix 10 sprinkler heads in the front of my home. There was also a pipe that had to be fixed and set.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
LINDA W.
04/2007
3.0
landscaping
  + -1 more
He brought out the wrong rock. I told him that he needed to take them back and get the ones I wanted. This was a fight to return the white rocks. After 3 weeks and many unanswered calls he came back w/ the right rocks and a bill for $500.00 more. I felt pressured into accepting the rocks to complete the work. I informed him and he stated that it was more labor and work. Even though I had a written estimate he still charged me. I fought him on this and he did not relent and stated the cost of man hours and cost of the rock. Even though I had told from the start what I wanted. I called him to come out and look at the plants that were not looking well and were covered by the warranty. He said he would come out the next day, never called never showed. I have called him multiple times with no response. When I finally got in touch w/ him, he was rude, abrasive and hung up on me.
Description of Work: He came out and fixed a sprinkler head. he took a look at my yard and suggested a great idea to fix up my front yard for $1000.00. I asked him for an estimate. He came by with a written estimate and some plants for me to look over and the price went up to $2500.00 which I agreed to with hesitation. I stated to him no more than the quoted price. He put the estimate in writing and added a warranty for 1 year.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from BIG TREE DEPOT
She was extremely happy with the landscape job. She 1st contacted me about the plants April 23rd, 11 days from the 1 yr warranty ending. I went by the house, the plants were very much alive, but small, due to no maintenance (watering, fertilizer, trimming). She expects the plants to take care of themselves after 1 yr. The plants were small due to lack of care, but not dead. She failed to tell you the extra $500 cost was added on for rocks on the side of her house she wanted (after the contract was agreed to). As she stated I was landscaping the front only, not the sides. She is not being honest. I have been in business for 25 yrs, my reputation is great. As for her comment on hanging up, this is true. She was the rude, abrasive, slandering one on the phone. She was yelling and screaming so to diffuse a bad situation, I hung up on her. As for her estimate, an estimate is just that, an estimate. You can't see ahead until the job is completed. All companies give an estimate, this contract wasn't a quote. My clients love me and I did right by her.
LINDA W.
04/2007
3.0
hardscaping
  + -1 more
He brought out the wrong rock. I told him that he needed to take them back and get the ones I wanted. This was a fight to return the white rocks. After 3 weeks and many unanswered calls he came back w/ the right rocks and a bill for $500.00 more. I felt pressured into accepting the rocks to complete the work. I informed him and he stated that it was more labor and work. Even though I had a written estimate he still charged me. I fought him on this and he did not relent and stated the cost of man hours and cost of the rock. Even though I had told from the start what I wanted. I called him to come out and look at the plants that were not looking well and were covered by the warranty. He said he would come out the next day, never called never showed. I have called him multiple times with no response. When I finally got in touch w/ him, he was rude, abrasive and hung up on me.
Description of Work: He came out and fixed a sprinkler head. he took a look at my yard and suggested a great idea to fix up my front yard for $1000.00. I asked him for an estimate. He came by with a written estimate and some plants for me to look over and the price went up to $2500.00 which I agreed to with hesitation. I stated to him no more than the quoted price. He put the estimate in writing and added a warranty for 1 year.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000

    Contact information

    5699 DEER PATH LN, Sanford, FL 32771

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Landscaping,
    Pavers and Hardscaping,
    Lawn Irrigation

    FAQ

    BIG TREE DEPOT is currently rated 3.3 overall out of 5.
    No, BIG TREE DEPOT does not offer free project estimates.
    No, BIG TREE DEPOT does not offer eco-friendly accreditations.
    No, BIG TREE DEPOT does not offer a senior discount.
    No, BIG TREE DEPOT does not offer emergency services.
    No, BIG TREE DEPOT does not offer warranties.

    Contact information

    5699 DEER PATH LN, Sanford, FL 32771