VERIZON

unknown

My land line telephone service went out on 10/21/14. I called the service number with my cell phone with limited minutes and was told a technician would be out on 10/22/14. I also registered my customer service needs online. Then I received a text message on my cellphone from Verizon that my service would be restored on 10/23/14 by 8P.M. Then on 10/24/14 at 7 P.M. I called the service department on my cellphone again and was then told the service would be restored on 10/24/14 by 8 A.M.I called Verizon via cellphone at 10:00 P.M. that my service was still out and was sent a text message at 10:38P.M. that my land line telephone service has been restored. I called via cellphone 2 more times until 1230 A.M. where I was transferred once to a number that hung up on me and then was kept on hold for over one hour and then I gave up for the day. On 10/25/14 I called again via cellphone early in the morning and was told the next available time for a service call was 10/27/14 from 8 A.M. to 8 P.M. My service was restored --I had a dial tone. My online service request also gave reference to a lot of static on the line that was not resolved. I then checked my wireless minutes by the automated system and then called the customer service number who said they did not know anything about why the minutes on the automated message was very different from the number of minutes they had told me.

They had good service; it just depends on the phone you purchase. The guy from Verizon really taught me a lot. He said the same towers are up there and they are all good, it just really depends on the phone. I do like their land line.

I am happy with them. Recently I had an issue with voicemail and they told me what I could do. They also said that they had an issue on their end. I have an iPhone with data. I wish they were cheaper. I've been with them for a long time.