TOMMY TODD LANDSCAPE & DESIGN

How do companies survive with the level of attitude of Tommy Todd Landscape?? I could of sworn Tommy Todd is listed as a full landscape services company. I went to them with a complete set of landscape, hardscape and sprinkler plans. The plant list had dozens of adult palms, over 200 plants, and 3700' of hardscape. You would think they'd be excited to be offered a major project such as the one this is? How wrong I was. Upon entering their office, the attitude I received was unbelievable. Forget a welcoming hello. I was hit with a feeling of what are you doing here. The first person I met immediately said we don't work like this. After I presented the complete package, I was told "we only do jobs that we control everything". I said great! That's just what I was looking for. She said she'd ask the owner when he got back if he's interested in my job. Shortly after I left I called back to ask if they'd like me to email a site plan or any other information that would help in the quoting process. This time however, a different person answered the call. Not the infamous Tommy Todd, but his main designer/manager. On my children I was told within 30 seconds that chances are they wouldn't be interested in my job!!!I was immediately scolded with how Tommy Todd only does the biggest of jobs that they control from the ground up. That they and they only design the plan. Mine was useless to them. Did I know how busy they are and how long it would take IF they were even willing to consider my job??? I then found myself apologizing for being so efficient with having a full set of plans and began selling them, instead of the other way around. I was trying to convince them of not realizing just how good this job could be. How big it was that they seemed to want to pass up. I was selling my job to the people who are supposed to be selling it to me. I couldn't believe I fell into the insanity. I've been in business for myself my entire life. I kill myself with thanks and gratitude for any customer that is willing to consider offering me his/her business. No matter how big or small. What is clear, is Tommy Todd felt it couldn't charge me the obvious ridiculous prices they charge the fools that fall for all the banter and self ingratiation they gave to me. So they bailed right off the rip instead of actually trying to work for a great customer. Go some where else. Where the company wants and appreciates your business.

I really struggled with Tommy Todd’s team for managing my overall project. Communication was lacking, they were unwilling to accept responsibility and/or even apologize for mistakes that were made and details that were over looked. Their inability to provide true project management as promised resulting in me feeling very taken advantage of. A portion of the project was not completed (a fire pit) as discussed and no option to remedy the concern was entertained. They tried to collect final payment multiple times before the work was done or a walk through occurred and they gave me a hard time when I challenged that. During the project, I was never contacted by my so called project manager. I never saw him visit the work site (my backyard) and he made no attempt to provide updates as the work occurred. Water was left running for hours more than once causing an increased water bill for me. I mentioned it and was told the concern would be addressed and it continued to happen. Items were drawn into the plan but not articulated clearly on the contract resulting in additional cost to me. This seemed intentional. After the project, trash was left on site and I was never presented a finished/polished project. A cable wire became loose during the project and instead of fixing it; it was left draped across the back of the house, buried and covered with landscaping mulch. It looked awful, eventually they fixed that but not without extended effort and energy on my part. I was told my yard would be leveled but instead I now have big truck tire ruts, large divots, dips and depressions all over making it difficult to mow the yard. When I shared my final project concerns with Tommy Todd, he got frustrated as he realized his employee mislead me creating a difficult situation and walked away from me instead of finding resolution. I asked about weed control when initially discussing the project and was assured the project would be manageable. During the project I again asked about weeds as they were already getting out of control. I was told that Tommy Todd Landscaping does not believe in using weed block or sealing between the stone pavers in the patio project. I was not aware of this and now pick weeds every day to manage a decent look for the space. It would have been easier if I laid my own mulch from the beginning. This is part of the project that I now have to redue myself. When spending 75K on a project, I do not think my expectations are too high to have things done correctly. The original verbal estimate from Tommy for my project was around 55K. It is hard to understating how I ended up paying 20K more and do not have all I asked for. Overall I felt taken advantage of and am not satisfied. The work did not meet the value for what was paid.

Tommy Todd is a wonderful, kind man. He has been so helpful to me as I try to find service providers in a new town. All of his recommendations have been outstanding. Patty in the office is lovely and so helpful. The project manager Justin came up with a beautiful design and incorporated my request for lots of plant color. His team that did the removal of the old and installation of the new watering system and plants were great to have at the house. They were extremely hardworking, polite and arrived each day as scheduled. The job was completed on the date promised and we are so happy with the results. I highly recommend Tommy Todd Landscape and Design.

BEWARE!!! I called Tommy Todd to set up a time that someone could come out to give an estimate for a total backyard makeover. I took time off work to be home by the designated appointment time and he arrived almost 45 minutes late. When he did arrive I met him on the sidewalk and he made an uncalled for, rude comment about the "spaghetti trail" he had to maneuver to get to the front door (we have some trimmed, manicured hedges that are next to the sidewalk and by no means intrusive of the sidewalk). The main project that I called about was the back yard but I showed him a small flower bed in the front yard and said that we wanted some small, colorful plants added there. He then asks me about our irrigation system...I tell him that we do not have one, that I can water the small flower bed. so there is no need for an irrigation system. He rudely looks at me and says "you are wrong...you need an irrigation system for this and the front yard" (the front yard is not even part of the project). I politely disagreed again in regards to the irrigation system and he says that he will not do the project without us having him put in an irrigation system. He did not even make it to the backyard (where the main project is). We have set aside 15-20 thousand for the backyard but he was so wrapped up with the small flower bed in the front yard and trying to oversale an irrigation system that he apparently forgot why he was there. He kept talking over me and was focused on trying to make me feel like an idiot for not wanting to install an (unnecessary) irrigation system. I asked him to leave my property because I refuse to do business with and hand someone $20,000 who does not respect the client and tries to oversale an unwanted product.

I signed a contract that listed specifics (1600 s feet of sod, etc.) for $5,900 with taxes according to the contract included. The company didn't call or show up the day they previously had booked with me for landscaping. I had changed my schedule that week to be home the two days they said that they would come. After complaining, they came the next day which also meant that I couldn't be at the house the second day of their work ( I wanted to be there both days to direct them and see their progress). The original bill didn't include two trees that I had requested that the owner install and I paid additionally for them ( not a problem- it was $53.00). When I got another statement from them saying I owed $6,300 and that only 1200 ft of sod had been installed. I asked them to use the additional sod that I had been promised on the contract in another area of my yard. I was then told that the contract I signed was only an "estimate" and that it didn't mean I would be receiving everything on it nor at that price. I stupidly paid the bill and then started asking them to replace two plants that were not doing well in the yard. They have a 90 guarantee for all plants. I emailed them about the plants four times and sent pictures. I called them on the phone and was told that someone would be out to replace them. This went on for more than a month with no one showing up. I then asked about my sod again and was told that they would replace the area I wanted for an additional $600.00 ( it was a fairly small area around my mailbox). Had I been there the second day of their work I would have made sure that this area was addressed but the contract stated that they would determine what areas of the yard required sod and what areas were damaged. I was so disgusted at this point that I told them not to worry about replacing any plants and that I would take care of it myself. I would caution anyone working with them to have detailed conversations about a time line (which they may ignore anyway) and specifics on the costs and work that they were going to do and if additional costs could be assessed without being listed in the contract.

No services were offered as I was told they were too busy to address my drainage and landscaping needs in Hillsborough County.

The plan was never done. I went to see them because their designer wasn't understanding things like, "don't put a bunch of trees in front of the drive-thru fence gate", etc. He had a drawing on the computer, but used plants we specifically stated we didn't want, we asked for it to be minimal, neat and orderly and he was working it up to be extremely busy. Sitting down with them, we discussed the plants and I left, hoping things would improve. That was the last contact, because we never received anything from them again, including return phone calls. Chalk up $500 to a lesson learned.

We had to replace a large oak in our front yard and Todd provided new designs from our concept and executed the plans including extending a driveway, new plants and trees. The yard looks fine but we had several issues related to follow thru on items that we agreed to that required our additional prompting or just did not get done.

Overall was as expected. Pricey but worth it. Did have an issue with scheduling of actual work, sprinkler system should have been assessed and corrected prior to delivery of sod, delayed one day with additional expense. Made two call backs for correction/inspection of irrigation, was done in a timely manner.

Today we learned that a palm tree in the back yard needs to come out before the pool plumbing can be installed. Although we have not awarded him the business yet, he responded to my husband's call in 15 minutes, and is contacting his arborist personally to have the tree removed. That IS CUSTOMER SERVICE!

The earliest appointment for an estimate I could get was a week later from the day I called, but Tommy arrived on the appointed day and time as scheduled. I was very impressed by his knowledge and experience and would have been totally comfortable using his company, but decided to go with another company due to lower cost.

Sod and timer were fine, as was the new irrigation section. Included in the bid was to fix and adjust all other sections of my yard. This was not done very well. The were in a hurry and did not adjust the other sprinklers as needed and promised. Did not review very well on how to use the new timer either. Overall they were rushed and not to concerned with service.

I liked that they were very efficient. They were also very cooperative, helpful, and cleaned up after themselves. The plant selections that they made were great. I definitely would recommend them to others. The repair work they did on the irrigation system included fixing some broken lines and adding a few extra sprinkler heads. I hadn't even asked them to do this but they really went above and beyond for me.

We ended up using another contractor for this work for a few reasons - TT's vision was wonderful and his deign looked great but it was priced like a BMW and we were looking to buy a Toyota. His bid was, far and away, the highest of all 4 that we received for similar work. While it looked superb, in this economy we didn't have the budget. Also, after having him stop out to my parents home...we felt a bit "hustled" to make a decision and use his services; a bit too "salesey" for our taste.

The person I spoke with on the phone asked me if I was getting estimates from other lawn companies. When I told him yes (isn't that what Angie's List recommends) he told me that they would not come out as most other companies bid lower and his company doesn't get the job after that. Needless to say I was shocked at that response. I then told him I got their information, as well as the other companies, off of Angie's List and that I was looking for "quality" not "cheap". With that being said his attitude changed and said that someone would be out to look at the property and then call me. No one, that I know of, came out and no one called me. Needless to say I would not recommend this company. I n regards to the Company response I have changed my original "Overall Experience" from an F to a C as I feel there may have been a communication problem between myself and Tommy Todd. I cannot in good faith retract my statement because that is what I was told when I called. If it had been explained to me the same way as in their Provider Response I would not have filed a report at all.

It went great!!! Thank You Mr Todd.

Tommy Todd Landscape & Design was very personable and friendly. They were also very knowledgeable. We quit using them because of other circumstances and they were a bit pricey. Their designs seem to go above and beyond what is asked for.

We met Mr Todd and his son at St. Pete home show, talked to them about what we wanted to start on but needed direction, a solid plan. Mr. Todd told me how much a landscape plan was, I said no problem and he introduced us to his father and I thought we conveyed that we really were serious about starting so I gave them our card with contact info as well as provided name and phone on their form. I asked them to call as soon as they could come out. Other vendors that we had asked to call us from that home show ALL phoned. We are currently spending $65,000-70,000 and I have researched and contracted with individual companies. We were hoping Mr. Todd would have contacted us to design these renovations and implement the changes but we did not get a call back.

Overall, the yard looks very nice but have had to fix irrigation system a couple of times since installation. The work was done professionally. When we got our backyard landscaped later on by a different company realized that their prices was quite a bit higher for comparable work but had no complaints at the time they did the work. Mainly my complaint about Tommy Todd is their lack of communication with the customer - after the initial agreement for the work it took weeks to have the work done which wasn't a problem, just would have liked that they had contacted me and kept me in the loop about the schedule.

They did not get back to me on questions I had.

They were very responsive in giving me the quote. They came over and explained everything and left all the stuff. They never called me again. I kind of felt like they took my money for the plan and said see ya. They were very nice and the plan was high quality. It was probably more grandiose that I wanted and probably more expensive than what I had originally thought they would do. I couldn't judge what their landscape work would be like. I ended up going with another company. They got the quote to me very quickly but they never followed up. Their quote was pretty high. They did hardscape and landscape and I decided to do it in different pieces so I would have more control over it.

It turned out well. The work crews were always on time and they did a good job. Our few concerns were addressed.

They were very business like and did pretty much what they said they would do. We had a problem and it took several months to resolve it but eventually they fixed the problem.

Tommy is very experienced, knowledgeable and attentive. Warren was very responsive and professional. They did very high quality work and did what they promised they would do. We felt that they were very trustworthy.

The workers were tireless working in July from 0700 until 1700. Eddie the foreman was accessible to us by phone 98% of the time and very courteous and respectful. It was a pleasure. A couple of shrubs didn't take and were replaced promptly as well as some of the lawn.