We waited for approximately 2 weeks to receive the estimate but never heard back. Figuring we gave the wrong information so we followed up. After, we received a short response with an excuse and a promise of a follow up...that never happened. I guess business must be very good and the need for common courtesy is not needed.
Description of Work: We had the owner out for a review of the site and request for proposal.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
PETER P.
06/2007
2.0
landscaping
+ -1 more
Started fine, but went down-hill quickly. I also had some digging done ($600) plus some drainage installed (quote: $500 - billed: $1000). I made a huge mistake in pre-paying him for some work (including his $650 plan fee - beware!). He refunded some money, but I lost about $1700 on the deal. Nice guy, but just can't quite get the job done.He did a really nice job with the plans and made several changes throughout the planning phase. But when it came to do the work - he started to become increasingly erratic - always had a lot of excuses about why he was late. He installed 5 large areca palms and promised to return the next day to install sprinklers. I couldn't get him to return for 3 months. He left a large pile of debris on my front lawn for over a month. Despite the fixed-price contract, he billed me time/materials at much higher rate than agreed upon. His guys did shoddy work that I had to re-do myself. Overall, Jim's a nice guy but overwhelmed.
Description of Work: Plans, full landscape of side yard - approx 125 plants, mulch, sprinkler system, etc. We had an agreement for $7800. He did about half the work before I finally let him go after 3 months of excuses, delays, and poor workmanship (though the plant material he delivered was beautiful).
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$7,800
Michelle M.
05/2007
1.0
landscaping
+ -1 more
The city approved the initial plans to install a pool but included some other very expensive requirements so we decided against it. We called Jim to let him know we wanted him to proceed with the designs but without the pool. He said he would do that. Months went by and we heard nothing so we would periodically call to check on the status. He wouldn't return calls left on his cell phone or work machine. The couple of times he would happen to answer the phone, he would always have some excuse as to why he didn't have anything for us. Finally, after about a year, he showed up with a copy of the plans he had coincidentally drawn up for the prior owners. The problem is, he had given us that exact copy initially and told us that the city wouldn't approve that plan anyway (it involved altering the driveway). So we were still back at square one. I left him messages on his cell phone and office phone with these complaints months ago and still have yet to hear a peep.
Description of Work: For $650 Jim at Southern Exteriors was to provide up to three designs to choose from for landscaping the entire lot around the house, including designing a pool that was to be installed. He did help in providing the necessary rudimentary designs to submit to the city for approval in the permit process, which enabled us to get the necessary approval. So, he did provide some level of service...but I think $650 is too much for the service provided.
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Service Categories
Landscaping,
Lighting
FAQ
SOUTHERN EXTERIORS is currently rated 1.5 overall out of 5.
Monday: 7:30 AM - 3:30 PM
Tuesday: 7:30 AM - 3:30 PM
Wednesday: 7:30 AM - 3:30 PM
Thursday: 7:30 AM - 3:30 PM
Friday: 7:30 AM - 3:30 PM
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