IN THIS LAST INSTANCE, MR. RACHETTE WAS ARGUMENTATIVE, SLOW TO RESPOND TO OUR REQUEST TO COME AND FIX THE PROBLEM, AND TRIED TO BLAME US FOR THE PLUMBING PROBLEMS WE ENCOUNTERED AS A RESULT OF HIS WORKER'S SLOPPY INSTALLATION WORK. HE DEFENDED HIS HELPERS WORK, BUT AS OF YET, WILL NOT TAKE THE RESPONSIBILITY FOR THE EXPENSE ASSOCIATED WITH FIXING HIS WORKER'S MISTAKES.
Description of Work: INSTALLATION OF PLUMBING FOR DISHWASHER, GARBAGE DISPOSAL, SINK, AND ICEMAKER ON OCT. 4. MR. RACETTE DID FOR PLUMBING WORK AT OUR HOUSE WITH NO PROBLEMS, SO WE HIRED HIM FOR THIS JOB. THIS TIME HE HAD HIS HELPER INSTALL THE DISHWASHER AND SINK PLUMBING WHILE HE INSTALLED THE ICE MAKER. THE DAY AFTER HIS HELPER DID HIS PORTION, THE SEAL AROUND THE GARBAGE DISPOSAL LEAKED ALL UNDER THE SINK CABINET AND THE DISHWASHER ATTACHMENTS LEAKED ALL INSIDE ANOTHER CABINET. THIS CREATED A HUGE MESS WHICH I HAD TO CLEAN UP. MR. RACETTE DID CORRECT THE FAULTY INSTALLATION THE NEXT DAY. ON SUNDAY OCT. 30, THE CO-OWNER WAS PREPARING DINNER AND USED THE GARBAGE DISPOSAL. THE SINK STOPPED UP. WHEN I PLUNGED THE STOPPAGE THE PIPES BENEATH THE SINK FLEW APART FLOODING THE KITCHEN. MR. RACETTE WAS CONTACTED BY PHONE, BUT TRIED TO BLAME US FOR THE PROBLEM. AN ARGUMENT ENSUED, SO WE FOUND A NEW PLUMBER WHO STATED THAT THE PLUMBING JOB WAS IMPROPERLY INSTALLED AND FIXED IT AT A COST OF OVER $200.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$450
MARYANN C.
09/2005
3.0
plumbing
+ -1 more
WHEN HE ARRIVED, HE COMPLAINED ABOUT HOW OLD THE FIXTURE WAS AND DID NOT WANT TO WORK ON IT. I ALLOWED HIM TO INSTALL A NEW TOILET AND CABINET. THE FIXTURES HE PROVIDED LOOKED LIKE SECONDS AND WOULD NOT FIT PROPERLY. HE HAD TO REMOVE WALLBOARD FOR CABINET TO FIT. HE HAD TO GET A NEW TOILET BECAUSE THE ONE INSTALLED WAS UNEVEN. WOODEN BASEBOARD WAS REPLACED WITH BLACK COVE MOLDING. HE QUOTED $1500 AND THEN WANTED ANOTHER $500.
Description of Work: CALLED TO REPAIR LEAKING TOILET.
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Service Categories
Plumbing
FAQ
RACETTE'S PLUMBING is currently rated 2.5 overall out of 5.
No, RACETTE'S PLUMBING does not offer free project estimates.
No, RACETTE'S PLUMBING does not offer eco-friendly accreditations.
No, RACETTE'S PLUMBING does not offer a senior discount.
No, RACETTE'S PLUMBING does not offer emergency services.