PASSMORE & COX INC

I highly recommend that you find a different property manager! My experience with Barbara Gaddy at Passmore Property Management was awful. I found her to be completely unprofessional and incompetent. Long story short, don’t use them; for the detailed version, read on… As first time landlords, we signed up with Barbara Gaddy to rent and manage our 3/2 home in Pinellas Park. The home is well-maintained, updated, and in a good location; so we were convinced by Barbara that the house would rent very quickly and for top dollar. Unfortunately, we were too naïve to know that Barbara was not doing what she was supposed to do. The house stayed vacant for over 8 months and we were required to reduce our rent twice to under the county average. Barbara did not communicate regularly regarding her efforts to rent the house, which makes me believe she was not properly advertising or showing the place to appropriate tenants. We had an incident where a vagrant entered the house through an unlocked back door (left open by Barbara when showing the house) who set up shop in our back bedroom. Luckily, our neighbors notified us and we were able to get over there and lock up before any damage occurred. When questioned about why the house was still not rented, we were given pitiful excuses such as “the back room is too big” or “maybe it’s because there is a garbage can outside”. Barbara frequently told us that she had a possible tenant, only to find out that they didn’t pass background screenings or sign an agreement. I believe this was her way of pacifying us. My family left for a vacation and while we were gone, Barbara finally rented the house. However, she gave us no prior confirmation that the house would be rented and the tenants moved in over the weekend while we were away. Barbara knew that we had a preferred AC specialist and housecleaner; however, she sent her own professionals to clean the house and repair a minor AC issue while we were gone; we were overcharged for both. She claims she could not contact us to get our authorization, even though we were still in the state. Here’s the icing on the cake: less than two weeks after she rented our house, Barbara notified us in writing that she was resigning from Passmore to manage her own properties. Her letter indicated that she would terminate her services at the end of the month. This quick rental and termination makes me believe she only stuck around to get her commission and then leave us in the dark. She pawned us off on another property management company without our consent and took her cut in the property management fees (after paying for the professional services and her commission, we received only 28% of the rent); and after Passmore disbursed the remaining funds, she continued to harass us about unpaid bills for services that she ordered over two months ago and should have paid. Barbara informed our tenants that the new property management company was taking over (the one we refused to use), and our tenants had to cancel their rent check when they realized they were misinformed. I would never recommend Barbara Gaddy and Passmore Property Management to anyone based on all the issues we had to deal with. The entire experience was completely unacceptable!

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Wendy advised us on what to expect as far as the mortgage paperwork process. When we met the sellers on the closing date, everything went like clockwork. We were in and out in less than two hours and had the keys in our hands. She surprised us with a wonderful houswarming gift too our very first one! We will definitely call on Wendy and Passmore and Cox, Inc. if we ever decide to move again.