Amazing job, quality trees, top notch customer service to start! We ordered our palms with an estimated delivery date based on our pool builders estimate and that had to be adjusted a couple times. Install crew was top notch, professional and extremely careful of our property, fence and new pool!
Description of Work: Delivery & install of 9 palm trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
Vic M.
06/2017
5.0
landscaping, greenhouses
+ 0 more
all plants and trees did well after planting.
Description of Work: bought plants and trees from Palms Direct.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Steven K.
06/2016
5.0
tree service
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Randy F.
07/2014
5.0
landscaping
+ -1 more
Great quality Foxtail Palms. They arrived on time and planted the trees quickly. Knowledgable about the palms and gave good instructions on how to care for them.
Description of Work: Planted 3 palm trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
mary B.
06/2014
5.0
landscaping
+ -1 more
unknown
Description of Work: I have an ailing Robellini palm and went here to cost out a replacement. Based on the Pictures I showed him he said the tree might be saved and recommended a local arboriculturist. I appreciated his response and if we are not able to save the tree, I will come back and buy a new tree for. Him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
CLAIRE R.
11/2013
5.0
landscaping
+ -1 more
unknown
Description of Work: I purchased 3 perfect Adonidia Palm trees. I got a phenominal price, free delivery, & planting for $40 each (normal cost is $50!!). Bill the owner was so helpful in directing me to the best value.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$684
Xavier D.
08/2013
1.0
landscaping
+ -1 more
Don`t be fooled-please read. I have been working with a professional landscaper to blueprint a major landscaping project (4-5K value) for our home, as the landscaping firm highly suggested we work with Palm Trees Direct in locating and placing the Royal Palms for our landscaping project-what a mistake this was!!! After calling John, and leaving him a detailed message of what I needed, several days went by without a return courtesy call. After calling the landscaping firm, I was informed John called the landscaping firm and told the landscaping firm that he was not going to call me back because he felt I was asking him to take a considerable price cut on the Palm Trees I needed. Here is where the deception comes in from Palm Trees Direct, how does he really understand and know what I need without returning my phone call?? The landscaping firm told me they asked John to call me in order to identify my needs as they explained to John what I really needed and he misunderstood my message, but there was no commitment from John in doing so. In addition, the firm told me he is a retired cop and has a chip on his shoulder when it comes to dealing with customers and people in general. Guess what folks, another week went by and no call from John. In fact, as I am writing this I still have not received a courtesy return call from this and quot;Johnand quot; person from Palm Trees Direct. I have already informed many of my friends in St. Petersburg to stay aware from this place. Save yourself the hassle, John (Palm Trees Direct) does not RETURN PHONE CALLS and in today’s economic environment good social skills and customer service prevails; Palm Trees Direct has neither!!!
Description of Work: purchase of (4) royal Palm trees
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
John A.
08/2013
5.0
landscaping
+ -1 more
We had a fantastic experience with Palm Trees Direct. The quote for what we wanted to purchase was in line with what we wanted to pay and everything was planted within a week of our order. We will definitely use them again!!!
Description of Work: Planted 3 palm trees and removed a dead bush and installed a replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Steve & Kaie L.
02/2013
5.0
landscaping
+ -1 more
They did what they said they were going to do, when they said they were going to do it, and they did a good job.
Description of Work: I used Palm Trees Direct a couple of weeks ago. They planted trees and shrubs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Dean D.
04/2012
5.0
landscaping
+ -1 more
We have been working with Palm Trees Direct since they first opened their doors. We find their customer service, pricing and quality are much better than the chain stores. They have installed landscape on half our property and all plants have survived and still look beautiful after three and a half years. They were punctual, polite, and clean. We will be calling them again to complete our landscape. We refer them to our neighbors and friends who have not complained either.
Description of Work: Planting long line of shrubs and many trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
JUNAB A.
10/2009
4.0
landscaping
+ -1 more
see above.
Description of Work: I did a prior posting outlining problems I was having with this company. I visited their location, and after some discussion, the problems have been resolved to my complete satisfaction. It is just a matter of the individual being very busy and dropping the ball.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$15,000
JUNAB A.
09/2009
2.0
landscaping
+ -1 more
On a scale of 1 to 10 during the sale they were a 10, but their replacement of plants, which failed to thrive, or replacement of dead or dying plants, they are a 1. I believe they care about what they are doing, but their follow through is extremely poor.
Description of Work: Prices and quality of plants are great! These guys do a good job selling, installing, but when it comes to customer service, they are very sadly lacking. I had to pester them, constantly, to get them to follow through on replacing plantings, which they agreed to do, promised to do, but never did. Nice bunch of likeable guys, but don't expect follow through after the sale. They might get around to it eventually, but you will have to keep after them. They talk a good game, make promises, but just keep forgetting their past customer. Also, I don't believe their landscape architect is very knowledgeable because he chose several wrong plants for the intended area (ie: shade loving plants in full sun and vice versa) and the plants failed to thrive or just plain died.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$17,000
Response from Palm Trees Direct
Thank you member. The member has used us several times since this post. We sell the highest quality plant material in Pinellas County. After we agreed to replace the plants, Mr Ali was placed on the schedule for replacement, even though the plants were not defective. Plants thrive when they are in the right place, with the right conditions. Other customers were already scheduled ahead of him and we were unable to put them in the "next day". Ultimately, his plants were replaced in a reasonable amount of time, at no cost to him.
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Service Categories
Landscaping,
Tree Service,
Greenhouses/Nurseries,
Pavers and Hardscaping
FAQ
Palm Trees Direct is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 4:00 PM
Palm Trees Direct accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Palm Trees Direct offers free project estimates.
No, Palm Trees Direct does not offer eco-friendly accreditations.
No, Palm Trees Direct does not offer a senior discount.
No, Palm Trees Direct does not offer emergency services.
Yes, Palm Trees Direct offers warranties.
Palm Trees Direct offers the following services: Full landscape services, fully stocked nursery, delivery and installation. Specialize in palms. Landscape design services. Ceramic pots, fountains, shade structures. Benches, tables, tiki huts, tiki bars and all related hardscape features.