Palm Trees Direct

Amazing job, quality trees, top notch customer service to start! We ordered our palms with an estimated delivery date based on our pool builders estimate and that had to be adjusted a couple times. Install crew was top notch, professional and extremely careful of our property, fence and new pool!

all plants and trees did well after planting.

unknown

Great quality Foxtail Palms. They arrived on time and planted the trees quickly. Knowledgable about the palms and gave good instructions on how to care for them.

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Don`t be fooled-please read. I have been working with a professional landscaper to blueprint a major landscaping project (4-5K value) for our home, as the landscaping firm highly suggested we work with Palm Trees Direct in locating and placing the Royal Palms for our landscaping project-what a mistake this was!!! After calling John, and leaving him a detailed message of what I needed, several days went by without a return courtesy call. After calling the landscaping firm, I was informed John called the landscaping firm and told the landscaping firm that he was not going to call me back because he felt I was asking him to take a considerable price cut on the Palm Trees I needed. Here is where the deception comes in from Palm Trees Direct, how does he really understand and know what I need without returning my phone call?? The landscaping firm told me they asked John to call me in order to identify my needs as they explained to John what I really needed and he misunderstood my message, but there was no commitment from John in doing so. In addition, the firm told me he is a retired cop and has a chip on his shoulder when it comes to dealing with customers and people in general. Guess what folks, another week went by and no call from John. In fact, as I am writing this I still have not received a courtesy return call from this and quot;Johnand quot; person from Palm Trees Direct. I have already informed many of my friends in St. Petersburg to stay aware from this place. Save yourself the hassle, John (Palm Trees Direct) does not RETURN PHONE CALLS and in today’s economic environment good social skills and customer service prevails; Palm Trees Direct has neither!!!

We had a fantastic experience with Palm Trees Direct. The quote for what we wanted to purchase was in line with what we wanted to pay and everything was planted within a week of our order. We will definitely use them again!!!

They did what they said they were going to do, when they said they were going to do it, and they did a good job.

We have been working with Palm Trees Direct since they first opened their doors. We find their customer service, pricing and quality are much better than the chain stores. They have installed landscape on half our property and all plants have survived and still look beautiful after three and a half years. They were punctual, polite, and clean. We will be calling them again to complete our landscape. We refer them to our neighbors and friends who have not complained either.

see above.

On a scale of 1 to 10 during the sale they were a 10, but their replacement of plants, which failed to thrive, or replacement of dead or dying plants, they are a 1. I believe they care about what they are doing, but their follow through is extremely poor.