I Find Leaks LLC
About us
Pinellas: 727.466.1900 Hillsborough: 813.293.2014 We are your water leak detection and sewer inspection customer service experts! Over the past 15 years we have located thousands of leaks for customers just like you in the Tampa Bay Area. Do you hear the sound of running water? Have a high water bill? Did water appear in your home, condo or business out of nowhere? We are the experts you need to locate that pesky leak without causing unnecessary damage to your valuable property. We also offer state of the art sewer inspection services! You may not need to spend thousands of dollars to replace your sewer lines if you are experiencing consistent backups and clogs. We provide a digital video of your sewer to you after completing your inspection. Many times the sewer just needs a good cleaning instead of replacement which could save you THOUSANDS of dollars. Give us a call today, we are happy to hear from you!
Business highlights
Services we offer
We perform ultrasonic and infrared leak detection services for both above slab and under slab plumbing leaks. We also provide state of the art digital video inspection of sewer lines to check for problems and recommend solutions. With our high power US Jet diesel powered tow behind jetter we can usually make sewer lines look close to new again at a fraction of the cost of replacement.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 5% | ||
| 0% | ||
| 0% |
- I called I Find Leaks & asked why they sent it to me because they were to forward paperwork to my Ins Co In January of this year. - Charles answered the phone & advised me to call my Ins. Co. because the bill is outstanding.
- I called my Ins Co and they did not receive any paperwork from "I Find Leaks".
- I called Charles back & told him what my Ins Co said. He said one of the people who work w/them must have failed to turn in the paperwork. He forwarded all of the documents via email to my Ins Co. and a copy to me the same day, 7/22.
- I followed up with my Ins Co and they received the email on 7/22/2015, Posted it on 7/23/201 and Submitted it for review the same day.
- This was an error on "I Find Leaks" part and I understand that.
- BUT - the following week on 7/30/2015 I received a notice in the mail from a collection agency (Transworld Systems Inc.) and was advised to contact them within 30 days regarding the invoice. Apparently, the day "I Find Leaks" mailed me the past due invoice they also forwarded this to the collection agency. I couldn't believe it because this was the first time i knew about this.
- I called "I Find Leaks" on 7/30/2015 and asked why they forwarded this to a collection agency when I only found out on 7/22/2015 that it was not paid. Charles told me to pay the bill and it will go away.
- I called the collection agency (Transworld Systems Inc) & explained what happened and they advised me to keep them advised on
my Insurance Company's progress.
- I knew my Ins Co would pay the invoice, that was not the problem. The problem was with "I Find Leaks" for not forwarding the required paperwork to my Ins Co. back in Jan 2015 and for notifying a Collection Agency the same day they mailed me a past due notice and the disrespectful Charles, the Phone person at "I Find Leaks".
- On 8/4/2015 I called "I Find Leaks", Charles answered the phone. I asked to speak to someone in the billing department and he said he didn't know who that was but he would find out. Than I asked who the owner was and who his boss was and he would not tell me. He said he was not the boss but he had a boss and wanted to know what the call was about. So I told him it was about the past due invoice. He got upset & said we already discussed this. He would not let me talk to anyone else and all he was concerned about was what this call was about. I went on to tell him I would make a complaint about his rudeness and he said "Go Ahead". I also said I wanted "I Find Leaks" to remove the invoice that they sent to the Collection Agency because it was not my fault that the bill was not paid. And Charles said "this conversation is over" and hung up on me.
-Because of their error, I had to contact I Find Leaks, my insurance co and the collection agency. On 8/18/15 I received the check and it was made out to Me and "I Find Leaks". I signed the check and put it in the mail to "I Find Leaks" the same day.
- So In less than four weeks this was taken care of.
- Today, 8/19/15, I called "I Find Leaks" to advise them that the ck was on the way and they would have to deal with the collection agency. I will never use "I Find Leaks" again. Charles, the phone person, was so rude and disrespectful to me. I wanted to talk with someone else and that was not going to happen. He must be the "Gate Keeper". I will never, ever do business with them and i will pass my experience on to others.
- I also filed a complaint with The Better Business Bureau.
The cost was $250 to pinpoint the source of the leak and another $100 to open access to the leaking pipe under the concrete and apply a patch to the leak. This was $350 well spent versus the $260 I spent yesterday with the plumbing outfit whose guesswork attempt at finding the leak accomplished nothing. Call IFindLeaks first!
"Dear Member, We are pleased we were able to help you find you under slab plumbing leak!! We specialize in accurately locating pluming leaks no matter where they occur to try and save you time and money. Leaks under concrete slabs can be very frustrating, especially if you are dealing with a company with inadequate means in order to properly identify the source of the leak. We hope you never have to deal with this situation again, but if you do we are always here to help. Thank you for the opportunity to earn your business. We also thank you for taking the time to write a review about our service and post it online for other Angie's list members to read. Sincerely, The I Find leaks Team"
I contacted I Find Leaks and spoke with Charles Cassino. Their technician, Danny Rubulcava, arrived promptly the next morning and located the leaking copper pipe inside the concrete block wall of the garage. He broke through the wall at exactly the location of the leak and temporarily stopped the leak. Danny then cleaned up and removed the debris. His performance was very professional at all times.
Both Charles and Danny were extremely helpful, and I thank them for their help. I would not hesitate to use their services again (but hope that won't be necessary).
I highly recommend the I Find Leaks firm for detecting the location of hard-to-find water leaks.
"Dear Member, We are happy we were able to help you locate the water leak causing you such a high water bill! Water leaks can be tricky to find, especially when there are no signs of water showing up anywhere on the property. With our state of the art equipment, we do our best to locate water leaks causing the least amount of damage to your property. We hope you never have another water leak, but if you do we are always here for you! Thank you for taking the time out of your busy day to post about your experience with our company for other Angie's list members to view. Sincerely, The I Find Leaks Team"
replied to my email and re-directed me to a mold detection specialist.
He even provided the name and number if needed. His promptness and
professionalism were greatly appreciated.
"Dear Member, Thank you for taking the time to post about your experience with our company for other Angie's list members to view. If we cannot perform the exact service you are looking for, we do our best to try and refer you to an honest and ethical company whom we have experience with. We also feel that it is a conflict of interest to both test for mold as well as remove it. Consumers should protect themselves nowadays and always ensure a different company comes in to test for mold after having it removed. This will ensure the mold removal company has done their job. Thank you again for taking the time to post about your experience with our company for other Angie's list members to view. Sincerely, The I Find Leaks Team http://www.ifindleaks.com"
The leak was difficult to pinpoint and the slab thick and dense; it required 4-5 hours of jackhammering and hand-digging, but Dave continued tirelessly until he isolated the trouble spot and applied a temporary fix. At our urging, he took maybe two five-minute rest breaks before carrying on with the work.
The site of the leak is now readily accessible for a plumber, leaving only small piece of slab, four floor tiles, and a small drywall patch to be repaired. If we'd simply called a general plumber, I suspect the tearout would have been far more extensive.
Good work!
"Dear Member, We are committed to providing outstanding customer service no matter what it takes. Than you for leaving such a great review in regards to how our employees handle different aspects of their jobs. We take great pride in the strength of our team and it shows when we receive reviews like this from customers just like you. We are sorry you had a slab leak, but we are happy we were able to locate the water leak for you and were able to stop it until a plumber could arrive to perform a permanent repair on the leaking pipe. We understand you are busy and we really appreciate you taking the time and effort to post about your experience with our company for other Angie's list members to view. Sincerely, The I Find Leaks Team http://www.ifindleaks.com"
"Dear Member, Our job is to provide outstanding customer service, even if that means not charging for the job. Since your water leak was relatively easy for us to diagnose, we decided not to charge you a dime. Water leaks can be very deceiving and just because the water is showing up somewhere doesn't necessarily mean that that is where the water leak is. In your case, it's great news that no damage had to occur to your home in order for the water leak to be repaired. AC systems in Florida have a tendency to have clogged drains on a regular basis due to the algae that can grow inside of them. Regular maintenance sometimes as simple as pouring a cap full of bleach into your AC pan can relieve serious issues such as water damage or mold down the road. Thank you for taking the time to post about your experience for other Angie's list members to view! Sincerely, The I Find Leaks Team http://www.ifindleaks.com"
"Dear Member, We absolutely understand how underground water leaks also known as slab leaks can cause anxiety! Not knowing where potentially thousands of water is going if it's running through your water meter can be a huge cause of worry for Florida homeowners. Thank you for choosing I Find Leaks to locate your water leak and install a temporary patch on the pipe to stop the leaking water until a licensed plumber could come to your St. Petersburg property in order to fix the water leak. We hope you never have another issue with a hidden water leak, but if you do, we are always a phone call away. Thank you for taking the time to post about your experience with our company for other Angie's list members to read. Sincerely, The I Find Leaks Team http://www.ifindleaks.com"
"Dear Member, Thank you for taking the time to share your experience with our company for other Angie's list members to view. We take pride in each and every job and we are happy we were able to help you with your water leak detection and water cleanup needs. It is important to have Florida building materials properly dried by a professional to eliminate the possibility of mold down the road. We carry an extensive arsenal of both leak detection equipment, infrared cameras and drying equipment to handle every job we are called out on, no matter how big or small. Thank you again for taking the time to share your experience with our company with other Angie's list members. Sincerely, The I Find Leaks Team http://www.ifindleaks.com"
"Dear Member, Thank you for taking the time to post your experience with our company on Angie's list for other Angie's list members to read. We offer many other services in addition to water leak detection, except for plumbing repair services. Our goal is to simply find and pinpoint the exact location of the leak using our infrared and / or ultrasonic equipment. By pinpointing the location of the water leak, our goal is to save Tampa Bay homeowners time and money by not having to tear things apart searching for the water leak. We are happy we were able to identify the source of your water leak with minimal destruction to your property. Thank you for taking the time to post about your experience with our company for other Angie's list members to view. Sincerely, The I Find Leaks Team"
We would highly recommend I Find a Leak to anyone who finds themselves in the same predicament.
"Dear Member, Water leaks underneath the concrete slab of your home (slab leaks) can be very frustrating to deal with. On many of the jobs we perform, there is no evidence of the water leak, only a high water bill. We are happy we were able to pinpoint the location of your water leak for you under your concrete slab. It is important to use the latest technology on the market today to ensure accurate pinpointing of water leaks underneath concrete. Thank you for choosing our company to find your hidden water leak for you. We hope you never have another issue with leaking plumbing pipes, but we are here for you in case you do. Thank you for taking the time to share your experience with our company for other Angie's list members to read. Sincerely, The I Find Leaks Team"
"Dear Member, Sewer gas escaping from pipes in your home can be a very frustrating problem to deal with, especially if you are unsure where the source of the problem lies. We are happy we were able to determine the source of the problem with our sewer gas smoke test method. By pinpointing the exact location of the problem, we try and save home owners money by not having to tear up unnecessary parts of their home. We work with many plumbing companies in the Tampa Bay area so we can assure that our only job is to find the source of the problem, and not try and sell you costly repairs that may not be necessary. Thank you for taking the time to share your experience with our company for other Angie's list members to view. Sincerely, The I Find Leaks Team"
Licensing
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