Hemlock Lawn Maintenance

He did not do any weed trimming and ran over several sprinkler heads, costing me money for repairs. Work was very sloppy, left dead grass all over lawn.

The services rendered were not in line with what the contract specified as work to be done and when they were contacted about it they released us from the contract one week into the month we had paid for in advance and they would not refund the money for the balance of the month. He maintained that my recollection of our conversation and his were very different and that he knew he was never going to satisfy us. They performed another service for us on a weekend as requested because there are less vehicles in our parking lot on weekends. They did a half decent job with the clearing but left a few things growing up into the fence and next to the fence he was asked to clear that I felt needed to be addressed which did not please him.

Not very professional . The yard always had missed spots . They would a hole week when they should be coming every week. Never went the extra mile to make the customer happy.

I requested a quote for weekly lawn care maintenance through this vendor's website on 7/29/14. They responded, via email, the same day with a quote of $125/month for "Basic" service based on our lot size through the Pinellas County Property Appraiser. I thought the price was fair considering the size of our yard. I was interested in their "Estate" service that included additional work we wanted done. So I thanked them for getting back to me so quickly, told them that we'd be interested in the Estate service and how much more would that cost per month. To which the vendor responded that they would have to look at the property and would need a list of services we'd like provided and the frequency. I responded, via email, with a very detailed list and asked if the work could be done on Thursdays or Fridays. The response from the vendor on 7/30/14 was, and this is a direct quote, "I am afraid I cannot accommodate your requested service day(s) of the week. Our schedule simply won't permit it. I wish you the best of luck." Are you kidding me? I wrote back to them and said, "That's it? You're going to let a potential customer get away without discussing it? We could have compromised on the day if you were willing to take the job." As of 7/31/14, 8:59A, Hemlock never responded to my last email. My feeling is that they didn't want to do work that would have required them to be diligent and complete.

There was a coupon for the work and they did as much as they could in and over grown situation.

Wonderful experience! I was able to schedule and contract with Hemlock Lawn online, which was tremendously convenient. They responded promptly and performed the work as scheduled and did a wonderful job. They were available on the phone when I needed them quickly, but also via email. I was even able to cancel the service without issues when we sold the house. I would highly recommend this company.

Hemlock Lawn Maintenance did not honor the Big Deal. He said he had told Angie's List to pull it off and that I had to get a refund from Angie's List. He blamed it on Angie's List. So, it was total dissatisfaction. I ended up contracting with them for the work, though. He's on time, all the time and on schedule. The lawn mow was of mediocre quality. They went too fast and set the lawn mower to too high. My mother lives at the house and heard the workers cussing out there. So they were not pleasant to deal with.

They've been cutting my lawn for so long I don't recall how I found Hemlock. I seldom have to check in with them at all - they just show up on schedule and get the work done without any supervision from me.

Hemlock Lawn Maintenance gives 100% both in the quality of work, and communication. They cut our yard twice a month and contact us via email if the schedule changes due to weather conditions. Also being able to pay on-line makes it so simple for us. It's great to pull up to the homestead after a long day and see that the lawn has been cut ,edged everything done nice.

They did a great job and did everything as agreed.

When this company first started in May of 2011 they did a very good job and were responsive to our needs. But more recently it has deteriorated. They didn't come when scheduled and didn't notify us that they weren't coming. Credit was not given when service wasn't performed. We asked that our lawn be mowed in the afternoon and wanted to know what day they would be coming. Matt said he couldn't give us a specific day if we wanted afternoons because of "too many variables". There is a locked gate that can only be opened from inside the backyard and we would have had to leave that gate open anytime we weren't going to be home in the afternoon.We didn't want to do that for security reasons, so we discontinued our services with him. Services were always paid for a month in advance so he was paid if he came or not. He missed weeks in the summer because of rain and more recently due to a personal issue. That is all OK and beyond his control but we felt he could have been more accomodating with us when we overlooked problems that he encountered.

I found Hemlock Lawn Maintenance on Angie's List Deals. The initial deal was all hedges trimmed and four (or five, I forget) yard mowings for $125. I purchased the deal and Matt responded immediately. After the Deal was completed, I signed up for monthly yard mowing and trimming. Hemlock has a very easy to use website to set up a regular account. They charge by yard size and my charge is $85 per month. I began the yard trimming and mowing service in May and have been very satisfied since then. One of their strengths is communication. The Tampa Bay area has had a few periods of heavy rains on several consecutive days in the last few of months. When this occurred, Matt always sent an email informing me of any delays due to weather and when I could expect them to return. They continuously solicit feedback in order to improve their service.

Arrived at 9 a.m. Worked until 4 p.m. Job done on date stated.

Matt and his team were tremendous! After his initial visit and two follow-ups, the yard looks better and most importantly - is healthier - than it has been in months. Having tried to maintain the property myself, I have a great appreciation for the hard work it requires. Matt is very knowledgeable of how to care for the property and was understanding of my situation. To top it all off, Matt took the time to document exactly what he did to my property and advised me on best practices for maintenance, including irrigation. Thanks to Matt's expertise and tips, I am confident in the conditioning of my lawn and I expect to save on my monthly water. I could not be happier and have subscribed to the company's maintenance plan. I highly recommend Hemlock Lawn Maintenance.

Hemlock Lawn Maintenance promptly returned my initial phone call and scheduled a visit to give an estimate right away. He arrived on time and discussed the job thoroughly. He followed up immediately with a courteous e-mail and e-mailed an estimate. He also did a follow-up phone call. The only reason we did not go with Hemlock was because another Angie's List-er came in at just a few dollars more but included a couple of other items. Hemlock did require full payment upfront, which I had a concern with, but perhaps not everyone feels that way.

I called Hemlock on Wed 4/26 to discuss lawn work. They went to my property that same day, gave me an estimate for a one time yard clean-up and the price of their bi-weekly lawn service and the work was done on Thursday 4/28. They did a superior job of cleaning up my overgrown property (tons of leaves from oak trees, gobs of weeds)...its the best it's looked in years. I've signed up for their bi-weekly lawn service and I couldn't be happier. I plan to use them for landscaping projects in the future...very happy with the work and the price!

Matt Frank has been wonderful to work with, he is a professional in every definition. He has been especially valuable in maintaining our rental house. He will call and let me know if there is tree damage that needs to be dealt with after storms (even if the services aren't necessarily something he can perform). He even emails me before and after pictures of any extra work that I ask him to do. And in one particular instance I recieved a complaint from the city that the weeds in our alley were overgrown and needed to be trimmed. This area was not Matt's responsibility (and it was debatable whether the part of the alley in question was my responsibility or the city's), but when I called Matt and asked him to come back and trim the alley, he drove 20 miles out of his way, on a day he wouldn't normally be in the area, in order to take care of it before the city inspector came back. He wasn't going to charge me for the extra trip, but I insisted. And what did it cost me? $10! And, he emailed me before and after pictures. All in all, Hemlock offers top notch customer service along with excellent yard work. You can't go wrong.

Everything has been going well. My neighbor has complimented my yard since I hired him.

company wants a $25 deposit or fee for giving an estimate for landscaping. i did not schedule with them because of this. too bad for them since i have a lot that needs to be done!

Received quote quickly. Work was done promptly and professionally. Price paid was exactly as quoted.

Because of his excellent scoring on Angie's List I contact Matt at Hemlock to come out and estimate the cost of monthly lawn care. The $75 is extremely reasonable. He and his crew do an excellent job each week. Matt gave me extremely knowledgeable insight into caring for my lawn. He kept me from making some very costly mistakes, and gave me some excellent ideas about how to minimize maintenance and maximize landscaping. He was also willing to quote me on minimizing maintenance on a parking pad area at the detached apartment on our property and was extremely honest and up front about the cost and time to do it. We have been very impressed with Matt's knowledge and work and would recommend him to anyone. We love coming home to one of the nicest looking lawns on the street.

I was not satisfied with the quality of the work performed. I pointed out one time that I had weeds going to flower in my front yard. Sometimes i could hardly tell he had been there so I asked that he leave a receipt so I would know what I was paying for. He just seemed to be trying to do as little as possible even after I told him that his work was not acceptable.

They were punctual, professional and cleaned up well. The owner came by after the services were rendered to ensure they did a nice job and that I was happy. He did this and his wife literally just gave birth a day ago. He is very nice and professional. I would recommend them and use their services again.

They are doing what they said they would do, and doing it in a fine way. I applaud their work. They have done a good job in all of their work on my lawn.

They were very accommodating, from meeting me at the nursery to pick out plants, to finishing off the bed with mulch and a decorative edging that I picked out. Everyone I worked with was professional, courteous and extremely reliable. They were honest, straight forward and made a lot of suggestions to keep my plants healthy. They really lived up to the promises made on the website! Thanks!