I've been using the pool chemical services of Gulf Bay Chemical for over 20 years. They have never failed to be prompt and professional. Guests often comment on how great our pool looks. Gulf Bay inspects the system and recommends attention where needed. They do not pressure and I always find their cost to be fair. Recently, they also cleaned and re-sealed my deck. Again, they did a great job.
Description of Work: Maintain my pool chemicals. Complete filtration system repairs. Maintain my deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
PAULA V.
08/2010
2.0
pool cleaners
 + -1 more
I was referred to this company for weekly pool cleaning. They have one service tech who cleans the pool on one day and another one does the chemicals on a separate day. I started having problems with my pool. After quite a bit of servicing and a few dollars spent, the pool was still not working correctly. The chemical tech who did all the maintenance service told me the pool worked fine for him so we must be doing something to it over the weekend. Hired a different pool service who found the problem immediately, fixed it, and my pool has not had any more problems!
Description of Work: Pool cleaning and service...spent about $100/mo in cleaning but much more in maintenance
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$100
Response from GULF BAY CHEMICAL CO
Unfortunately, the Member has chosen to downplay all the positive outcomes with regards to repairs accomplished for her by our company. These repairs were done expeditiously and yes, professionally by our company. These repairs are not limited to but include: -pool pump starite maxe pro -a propane gas heater -pool vac rebuild along with various replumbing with valves on her system. I refute the grades in which she evaluated us as being inferior and/or mediocre. The equipment which we installed were of top quality and were installed within a period of just a few days. Compare this with our competition and we will achieve superior marks. On more than one occasion repairs were accomplished the following business day after her request. The problem in question was a check valve issue in which we believed we had resolved her problem of her spill-over spa draining when her system was off. We made a service call and removed various pieces of debris which inhibited the check valve from functioning properly. Unfortunately, I did not realize until the last chemical service day after which she chose to cancel service that she still had a problem with the spa draining into the pool. I do 60 pools on this day and I had been getting to her pool after the system had started until this final day. I got to her pool just before her system had started and the spa drained down to the return lines. Had I known this previously we would have installed a new check valve. The Member's claim(s) have no foundation and I regret the loss of her business. We will continue to strive for customer satisfaction. Regards, Blair
Dan D.
06/2009
5.0
pool cleaners
 + -1 more
They are great. They show up on time and if there is any problem they come on the same day to fix it. They come on Friday to clean my pool and when I swim on weekends the pool is sparkling clean. They are very professional.
Description of Work: They clean our pool and test the water for the chemicals. We have been using them for a couple of years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
GERRY S.
04/2009
5.0
pool cleaners
 + -1 more
We have been using them for years. I worked with a person by name Dave and he is the head in this company. We initially got the estimate done and then he came exactly at the time that he said he would be coming. He installed a new surface box, removed the old heater and installed a new one. He finished his work in 3 hours and its working fine ever after it was installed. The quality is good and he called me back right away.
Description of Work: We used Gulf Bay Chemical to replace the heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Barbara W.
07/2008
5.0
pool cleaners
 + -1 more
We have been here for four years, and have used them the whole time, and they were servicing the pool for the previous owners. Having dealt with other pool services, when you get a good one, it is a real good deal, and this is a good company. Their prices are fair. They explained to me how everything works. The big surprise to me is how quickly they do respond to a service call. It seems to be the same people all the time. It looks like they keep their employees.
Description of Work: This is the charge for a month. They do come once a week. One person does the chemicals and one person does the cleaning. My pool is a large one.
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Service Categories
Pool and Spa Service
FAQ
GULF BAY CHEMICAL CO is currently rated 4.4 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
GULF BAY CHEMICAL CO accepts the following forms of payment: Check
Yes, GULF BAY CHEMICAL CO offers free project estimates.
No, GULF BAY CHEMICAL CO does not offer eco-friendly accreditations.
No, GULF BAY CHEMICAL CO does not offer a senior discount.
No, GULF BAY CHEMICAL CO does not offer emergency services.
No, GULF BAY CHEMICAL CO does not offer warranties.
GULF BAY CHEMICAL CO offers the following services: Pool Service, Chemicals, Cleaning, Repairs, Remodeling