Geek Squad - Best Buy

We had an installation technician named "Samantha", and she was the best technician we ever encountered from Geek Squad!!!! She went out of her way to hook our new TV up and show us how to us it! My husband and I are older, and not that tech. savvy (still learning). We are also going to contact her supervisor, and we hope she gets some kind of monetary compensation for doing such a great job!!!! Would hire again!!!!

I have yearly Geek Squad contract for computer trouble shooting. Called for help. They said my problem was more complex and I needed to take to store. Made appointment.. Went next day and signed in for appointment. After waiting several minutes while the guy continued to take walk ups, I had to interrupt the next person to call attention to my appointment. The guy said I needed to sign in and I said I already did. He looked at board and told me to come on up. He turned on my computer and looked at random website to see how computer was operating for 15 seconds, then said I needed to leave it with Geek Squad to look at further, even though I had a 15 minute appointment scheduled for him to look at in detail. He estimated the turnaround time to be 7-10 business days. I questioned this time frame and even spoke to the manager and they said it was the best they could do. I took my computer and left. Tried to get a refund by calling Geek Squad main office and they very rudely told me I had already used their service 1 time and because of that I was not entitled to a refund. I ask about prorating my refund and they said that was not possible. So I am stuck with paying $200 for this yearlong service that is completely inadequate. Very disappointed in Geek Squad and how rude I was treated by several employees there. Especially the one that was over the top rude about giving me a refund. Also, the turnaround time to dropoff computer at store for service is completely unacceptable at 7-10 business days. I strongly recommend people look elsewhere for computer help.

Not well, I really feel that they lied to me.

Went better than expected after many of the stories I've heard. Took roughly 90 minutes to put stand together (glass and metal) with me helping only once (ever wish you had three hands) not sure how anyone would do this by them self. Hung TV and bolted on and went back and tightened every screw and bolt, they are still tight after three years. Removed all boxes and trash. Biggest hassle was in the store with delivery and set up. At first they wanted $700 for both but I became rather loud as I bought a TV, Blu-Ray and stand so I was like I guess we can forget the whole thing, $700 is WAY too much. Was offered it at $500 and I sort of tilted my head as "your kidding" so finally a manager said how about $350, DEAL put in writing. TV and Blu-Ray were on sale (no on the net had it cheaper, same price). I ended up paying tax but at the same time I didn't have to deal with it being delivered or setting it up.

I think I could of did a lot better they were a expensive. I was surprised that I had to buy a cord for my printer separate.

Overall? I have already described the situation. NOTE: work was performed at Best Buy business not at my home.

The installation was a disaster . They put the TV on the wall . After it was installed and all of the holes were drilled , they informed us that they could not run the wires in the wall . So we were stuck with the TV on the wall and all of these wires hanging down . When we asked what to do next they said it was our issue and we would have to get some conduit at a hardware store to cover the wires . Also , we paid to have the Boes speakers reinstalled on the wall . They were unable to do that becaues they did not have the parts . So , we now had speakers , which were previously on the wall , now sitting on the floor . With that , they left . After they left , we were unable to get the TV to work . So we called the help line . The Geek Squad help line told us it would be two weeks before they could get a techniction to even talk to us on the phone . We requested the help line to walk us through the connections to see if one of them was loose , and they refused . The help line only schedues technictions , does not provide any help . We requiested a supervisor and got the same answer . We had to get conduit to cover the wires . We had to call our cable provider to work through the problems with the TV . The next day we went to the store on 66th street in St Pete where we had placed the order . The price included a charge of $150 for the installation of the speakers . We felt a refund was due . The store manager informed us that since the technictions unscrewed the speakers from the wall they were due the full fee . He indicated it was our problem that we did not have the parts to reinstall the speakers on the wall . Never use Best Buy or the Geek Squad for anything .

The service was good. They were very courteous and professional. I thought the pricing was fair for the home service.

Everything went fine. Their service was great and they set the TV up for me as well.

a disaster

I felt he was impressed with all he knew. I feel like their pricing was way too high.

I initially called to explain the problem and get an estimate. I was told the amount for a diagnostic and clean up and the price quoted would be the total price for the repair. The computer was dropped off on Friday with an written estimated due date of Tuesday. On Tuesday I called and was told it was being repaired and would be ready that night or Wednesday morning. On Wednesday night, it was not ready and I had no estimated date. For the next three days I called and was told each time, "we are finishing it now and it should be ready tonight." Each time I tried to call for a status, I made at least three calls before anyone answered. I was also told the system would need a back up completed, which would cost an addition $30 per program. Ultimately Geek Squad staff agreed to complete the back up as part of the package and I was not charged. When I eventually picked up the computer on Sunday, NINE days after drop off, I was told that they could not reinstall any software. That was up to me. I am still looking for files. But I do have the option of taking the system back and waiting while they find the files, at no charge of course. I don't have nine days to sit in the store!