Forest Air Conditioning & Heating

It went perfect! They came out, got it in at the time they promised, responded the same day, and had it installed within the time frame.

Troy was the service tech.. he was great went through the progression of things it could be simplest first to figure out why the pressure was off and the why the unit didnt drain. turned out the guys who i fired that morning couldnt figure out the air handler was set at 5 ton not 3ton.. completely blowing water into my duct system and left water in my walls all the way to the floor soaking the rugs. im glad they came out so fast .. nothing worse than a pregnant wife held up in one room of the house with a window Shaker for ac.

Forest Air Conditioning & Heating provided excellent service. The technician called in advance of the scheduled appointment time and arrived a few minutes early. He was very polite, professional, and took time to explain things. I have used Forest Air for the past two years, and have been very satisfied with their service. The cost for their Cool Club membership, which provides two service calls per year and reduced rates on repairs, is reasonable. I will definitely use them again.

I was told that Danny the owner of the company would be coming out to inspect my existing system and discuss options etc. to replace it along with the duct work. Instead his son (and the only reason I know that was that he identified himself as such) came out and it was immediately apparent he was not very experienced nor knowledgeable. I know this because he actually stated he was just coming out of learning the office operations and is now going out into the field to learn. He was not able to answer my questions but rather had to step out to call his dad and ask which he had no problem telling me as such. I get it that everyone needs to learn however I would have accepted it much better if he would have been accompanied by a seasoned HVAC professional who could answer my questions and help educate me. Replacing a new AC let alone duct work is an expensive endeavor and I feel that my time was wasted and potential business not taken seriously. I obviously did not give them my business.

Got home from work and the AC condenser had stopped running and it was 80 inside the house. Tech was out within the hour (after 8pm) and identified the issue. Although they didn´t have the parts to do a full repair they wee able to come up with a temporary fix and got the cool air going again.

My disappointment arrived when a coupon was not honored and the confusing 1-5 pricing scheme presented. The estimate for fixing the switched refrigerant lines exceeded $1200 which I find hard to believe.

Very professional. They responded quickly when I needed them. I was extremely satisfied with the work performed.

Excellent job done.

unknown

We are so happy with the customer service of Forest Air. They are always on time. Professional and efficient.

Great Job!!! I highly recommend this company. Called them and out they came. Brian did an amazing job. He was polite, quick, thorough and knew what he was doing. I liked this company so much I signed a service agreement to have my system checked twice a year by this company! Can't go wrong when you hire the right people and it was right from the first phone call all the way thru the service. THANK YOU!~

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Within 10 minutes of calling to report the issue, a technician, Danny, called to say he'd be there within the hour. Danny showed up and did an inspection of the air handler, the control unit and the a/c unit and determined the capacitor needed replacing. He was quick and efficient and had the unit repaired and blowing cold air again. When it came time to pay the bill, he was thorough in the explanation of charges and explained the other services offered by the firm. I really liked that he explained the services, but wasn't pushy in selling them as other companies have been in the past. All in all it was a really good experience and I would hire them again.

Unfortunately, I never received a quote from them. He came out and looked around and even talked to me about a split system for my husband's Man Cave. I waited for a week and have still not received anything. Meanwhile I asked another company to come out the day after Forest Air and I received an estimate in my email the very next day. I even asked them about the split system that Forest had suggested to me and they were happy to give me a quote and even recommend an electrician that works with them to do any electrical work for that system if necessary. I am very disappointed. I really thought this was a great company. Evidently they do not need the business.

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My furnace and A/C was still working, but it was 18 years old, and the old duct system was 40 years old. The prior owner had been a smoker for 35 years in the home. I decided to be proactive and replace the entire HVAC system ?before? I had an emergency breakdown in the middle of the summer. To do this task, I read up on HVAC system installations, common mistake contractors make, read numerous HVAC articles on the web, and performed my own Manual-J load calculation to keep contractors honest. I interviewed 9 different HVAC companies spending 1.5 hours with each reviewing my 10 pages of requirements and detailed diagrams. In the end, I was able to obtain 7 proposals for the job on my house. The best out of the 7 proposals and the most knowledgeable company, hands down was Forest Air. The owner of Forest Air, Danny, came out to listen to what I wanted done. Danny listened, took notes, gave me some suggestions, and would provide me a Manual-J calculation report to determine the equipment need for my house. Three days later, Danny from Forest Air arrived with the Manual-J load calculation report in hand, and provided me with 3 alternatives given the Manual-J report on the house. Danny?s proposal provided the best energy efficient system of all the 7 proposals I had obtained and at an excellent price. Work done by Forest Air was exceptional to say the least. His crew of well trained professionals removed the old duct work in the attic, removed and discarded the old furnace and outside A/C condenser. The crew then proceeded to install the new duct system consisting of both rigid duct board and flex duct. Only 2 companies of the nine I requested proposals for would work with rigid duct board which is a quieter and more durable material the just plain flex. An HVAC system consisting of all flex ducts is OK, but not the best. Supply trunks made out of rigid board with branch ducts out of flex is much better. Just google ?rigid duct vs flex? on the web. The entire house was done in just over 4 days by Forest Air, this included 11 supply vents, 3 return vents, placing the new outside condenser in a new location on a hurricane slab in a flood zone area. I was up in the attic checking all of their work every day after they left, and let me tell you, for work that hardly anyone ever sees or inspects (except me) they did awesome work. Forest Air went beyond my expectations in this installation. The attention to detail and the workmanship was excellent. The crew really takes pride in their work. The furnace and the A/C operate exceptionally well, and the system is very quite. Overall this was a superb experience.

unknown

Wow. Bing, bang, boom. Scheduling was a breeze. Crew showed up right on time. Craig and his partner were like surgeons. I have never watched efficiency like this in HVAC service. Old lines removed and new lines - with clean out fittings - were installed. This should allow removal of any future buildup or clogs. Smart and simple solution. Paperwork was easy, pricing was legitimate and fair for service call with line fabrication. Fine doing business this way.

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We had our entire system done by this company when they were called One Hour Air about 3-4 years ago and spent quite a bit of money with them. The company is now Forest Air and our warranty now rests with them. The technician Steve showed up 30 minutes early which was awesome considering we had no air conditioning and was a super nice guy. After about 20 minutes he traced the electrical issue back to a blown capacitor in the outside condenser. He told us it was covered under our warranty and he was all done in about 30-40 minutes. Everything had gone great until we got to the bill; they wanted to charge us $211 for a part that was covered by our warranty! When we looked at what we were being charged it was $60 for inspection and $140 for inspection and repair. When I objected Steve called his supervisor was extremely rude and unprofessional and at one point shouted at Steve, ?You tell her? and had no customer service whatsoever. It seems like this company is trying to tack on charges and listing multiple things as ?inspection?, I was even told at one point that the $60 was the fee for gas to come out. In the end they removed the erroneous $60 fee and it was just the $140 to fix the part that broke that was covered under warranty. Again the technician Steve was very nice and I do not fault him for working for a company with shady billing practices or working for a supervisor who has no problems degrading his employees over the phone or yelling at customers. If we did not already spend a fortune with this company and have an active warranty I would NOT use them again.

The repair man, Steve, was very knowledgeable and the service was very good.

Contacted by phone and got an estimate. Met them at the condo to have the work done. They arrived on time and brought in 4 people. Completed job in 4 hours.

They do good work. They have a good price and very good at punctuality.

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