Bay Geeks

My computer, a 2011 MacBook Pro, had a fatal crash. Based on my description of the problem, Bay Geeks found I needed a new internal drive. I ordered a new internal hard drive that Bay Geeks installed. However, there were unexpected system problems. Upon consultation with Apple, Bay Geeks found that my computer had other problems related to a product recall. Apple had him install a new logic board (parts were paid by Apple). Now the computer runs like new. If I recall correctly, the $200 was the minimum charge from Bay Geeks for about 2 hours of service but based on the fact that Bay Geeks went twice to Apple in Tampa for consultation, I think they worked on it for over two hours, without charging extra. I thought that was nice of them. The tech and owner picked up and delivered the computer at home. He was on time and very professional. He seemed very enthusiastic and knowledgeable about his work. That's always a good sign.

Cleaned up both my laptop and desktop dell computers. Unfortunately, the mother board for the lap top died less than a month after he fixed it. Am now buyting a new laptop from Alden and am trying to get Dell to acknowledge my extended coverage for the old one. Somehow they can see it even tho I can on their website. Last I heard, I need to talk to someone in the UK. At. any rate, Alden has been very responsive, made to time to come back a 2nd time due to the mother board problem with very little charge. I trusted him enough to buy the new laptop through him along with a maintenance contract. No more expensive than Best Buy with a personalized touch. Very satisfied!

He was professional, explained everything he was doing (not that I understood it) and spent more time than he billed for. I would definitely recommend these guys to anyone.

I stood by him while he did it and was glad I wasn't doing myself. Good work. I'll use Bay Geeks again

Easily one of the best experiences I've ever had with a service person. Has my computer humming beautifully, So VERY knowledgeable. I subscribed to Angie's list because I would not invite just anyone into my home to work on my computer. Bay Geeks had a high rating and trust me it was completely justified.

hadHe was punctual, solved my problem quickly, very polite and pleasant. When he finished in under the 1 hour minimum, he asked what else he could do to be helpful - even volunteering to change light bulbs and empty the trash (he was kidding!). I would recommend Bay Geeks to anyone.

I would recommend this company again, and I would recommend using a remote service technician to work on your computer. It saved money and time to go this route. It was the first time I had used a remote technician. Bay Geeks offered Angieslist subcribers a $20 discount for their first service call. Again, using a remote technician allowed me to learn, as opposed to simply letting someone work on it after a drop-off.

I have a tech problem that can be solved by hardware or software. Either would work, with trade-offs. Some of the ways to do it are within his ken and some were not. He was very fair about not selling me on what he can do and likes to do. I trust him totally.

service was prompt , professional. follow up phone call answered further questions with out the need for another service call

They were prompt picking up but turnaround was slow

Since I work from my home and have no teenagers to tutor me, and because I am less than computer savvy, I frequently need help. Bay Geeks responds quickly, cheerfully and efficiently. I'm an extremely happy customer.

As of today I am very happy. My laptop was giving me an error message for months now. I tried fixing it myself and with help of my computer geek friends, we couldn't fix it. I called 3 repair companies, one called back and wanted to make an appointment for the next day. Than Alden called and felt he could help me over the phone/internet right then and there. His price was very affordable and he did the job! Thank you Alden!

Alden has been providing computer service for me for about two years. I am a small business owner and rather tech challenged, so I am glad to be able to call or email him when I get stuck. Usually he can instruct me or do the fix over the phone or with LogMeIn. He is very thorough and always asks if I am satisfied with what he did. I have my own computer geek and I'm extremely happy!