BAY CITY WINDOW CO

The windows we purchased were delivered on time. If not, ahead of schedule.; they were installed; cleaned up their mess; did a very good job was very, very satisfied. However, what we were quoted was one year interest, free financing. Low and behold when billing came, we were charged interest immediately. What was told to us in the beginning. And what the finance told us were two different things. fair warning to all. Get everything in writing.

There was only on glitch with the windows I did have to wait 2 weeks longer than estimated because of a window measurements were computed in correctly.

I had a person come out to do an estimate and everything was going good until the person didn't have the color that I wanted. I went to a home show and they had the colors I wanted and I didn't understand why they didn't have the colors.

We've used this company before over the years as we have been replacing windows. This time we had a horrible experience. The salesman made promises he didn't keep (found out later he was fired the day after he took our order), the manufacturing and delivery of the windows was delayed due to production problems, management didn't return our phone calls and I had to show up in person to get satisfaction. Plus, we have been waiting over a year to have a defective door they sold us on a previous order replaced. After we ordered this most recent set of windows, we found we could have purchased from another company with superior product and have had it delivered on time.

They provide excellent service. They were courteous. They were responsive when we called them with a few minor alterations that needed to be done.

Their sales rep Mike Pavlin called me on Monday or Tuesday, June 4/5 and I arranged for him to be let in, so he could view the job and take measurements. 2-3 days later he provided a verbal quotation. I requested that the quote be confirmed in writing and requested product literature to be sent to me in Boston. 3 weeks later, nothing. I called. Mike promised to send it immediately. 1 week later still nothing. I called. Mike apologized claiming he had confused me with somebody else and would send info right away. 1 week later still nothing. I called again on Friday, July 13. Another apology. Mike tells me he has to go to the office on Monday to retrieve the info and would send it on Monday. Monday nothing. Follow-up call on Tuesday. Left message. Has yet to be returned as of July 19. Sent complaint via email to 3 people at Baycity Window on 7/17. No response whatsoever as of 7/19. I find this a very arrogant behavior. You decide if lousy service like this is acceptable.

What a big expensive project! It took me a year to plan and choose the windows and doors and I was happy to support a local company. There were some problems with salesmen turning over, but once all the details got hammered out, the company was very responsive. Some of the doors took longer than expected, but in the end I'm a satisfied customer.

I saw their booth at the Tampa Convection Center on Labor Day (2006.) Their windows looked the same as other companies, however they did not work the same. I could NOT lift the double hung window at all. I am a middle aged woman in good health, yet I could not budge it. If there are children or older people in the home, what would they do if they had to get out because of a fire? Try a real, full window before you buy!

VERY BEST. ALWAYS ON TIME, PRICE GOOD, LOCAL COMPANY. COULDN'T ASK FOR ANY BETTER

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