First of all he showed up with a worn out concrete drill/chisel... the appropriate tool would be a core drill.... but that's okay, until the drill knocked out and started leaking oil all over I have never installed a pool handrail, but watched how it is supposed to be done on youtube... not a huge deal, but as I didn't have a chisel or core drill, and being a bit lazy, I had it done... when it came time to concrete the mounting hardware in the holes I could see he was doing it wrong, or at least not how "they" say to do it on youtube, so I didn't say anything as he was supposed to be the pro to make a long story short, the mounting hardware was installed backwards so the rail wouldn't tighten up, plus the rail was not level in any direction, and the drain holes were plugged with concrete.... we just had pavers put installed on the pool deck, so I had to chisel the bronze hardware out of the holes being careful not to damage them, enlarge the holes with my new chisel, a bit by hand, and reinstall the rail.... Hey, at least now I have a solid rail, level, with operational drain holes I should have done it myself in the first place, would have been a whole lot easier, and I'd have an extra hundred bucks
Description of Work: installed a handrail at the pool steps
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$100
Response from Aqua Zen Pool Service
It would have been nice to tell us that you were not happy with the work instead of posting it on the internet. By all indications there were no issues with the quality of work after completion. You paid us & thanked us for a job well done. The way to solve issues like this is through communication. You Tube is a great way of finding information but it does not substitute for experience.
CONNIE J.
09/2012
5.0
pool cleaners, deck cleaning, pressure washing
+ 1 more
Brian came out as scheduled. Continued to stay in touch though the rain prohibited completion for a few weeks. Killed plants, pressure washed deck. Made sure pool was always clean. Roller on two coats of sealant. Put all furniture back as it was before he began the job.
Description of Work: Killed the plants growing through paver deck. Pressure washed deck. Made sure pool was clean each time he came. Waited until there was no rain to appeal sealant. Hand applied two coats of sealant. Cleaned pool to be sure no sealant was in pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Julie K.
03/2012
5.0
pool cleaners
+ -1 more
3/28/2012
Description of Work: Brian was very informative! I thought I needed my sand changed in my sand filter, but he advised me that it wasn't my problem. I just had a crack in my cover on the pump. He was on time and Honest. I would use his services again!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
YAEL W.
09/2011
5.0
pool cleaners
+ -1 more
He has provided a great service for me. He is very patient and is has great prices. His service is very thorough.
Description of Work: They maintain my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GILDA B.
10/2005
4.0
pool cleaners
+ -1 more
ALWAYS DOES AN ADEQUATE JOB. VERY PLEASANT PERSON TO DEAL WITH.
Description of Work: COMPANY NAME HAS CHANGED TO AQUA-ZEN POOL SERVICES. POOL/SPA CLEANING AND MAINTENANCE AND EQUIPMENT REPAIRS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$84
Lars and Jan L.
08/2001
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Brian is great. He cleans, vacuums our pool every week and also the filter. Hes prompt every week and always give me a computer print-out on the status of chemicals in the pool, which really impressed me. One Sunday afternoon, I had a question for him, called and he came right over. I was shocked. He is the best guy. Has gone a little farther out to my friends homes and they just love him.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pressure Washing,
Deck Maintenance
FAQ
Aqua Zen Pool Service is currently rated 4.2 overall out of 5.
Sunday: 8:00 AM - 1:00 PM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 1:00 PM
Aqua Zen Pool Service accepts the following forms of payment: Check
Yes, Aqua Zen Pool Service offers free project estimates.
Yes, Aqua Zen Pool Service offers eco-friendly accreditations.
No, Aqua Zen Pool Service does not offer a senior discount.
No, Aqua Zen Pool Service does not offer emergency services.
No, Aqua Zen Pool Service does not offer warranties.
Aqua Zen Pool Service offers the following services: Cleaning, repairs, lighting, pool automation, salt systems, heaters, pumps, filters, pressure washing, deck refinishing, paver seal, stain removal, green pool clean up, inspections.