Allstar Animal Removal

I have been lied to, cheated and there has been a breach of contract. I contacted this company about a mole problem in my yard and they advertise they take care of them.. A representative came out and I told him that I had been trying various baits with no luck. He told me that the baits they use were stronger and required a license to purchase. I asked about traps and he said they would try the baits first and use traps if not successful. I paid them $349 and my contract States "Client previously used poison baits"; "Set traps for 7-10 days to remove the current population"; "Seal all entry points to prevent further population and Treat yard to deter animals from property. They did spray the property perimeter with something they said was the deterrent. Other than that, they only put poison baits down. The majority of treatments were Tom Cat pellets, one of the ones I had used and available to the public. I suspect the poison worms they used once were also Tom Cat also available to the public. There was minimal improvement. I would call and someone would come out and put more pellets down. They never Set any traps. After about 10 days I would call and be told it would be forwarded to a tech but nobody came. I finally found out that the Operations Manager, Ryan, had closed my case after 10 days and they had come out enough times. I argued with customer service and requested to speak to Ryan. He never called me back but approved sending out a tech to put more Tom Cat pellets down. As usual there was no improvement and I called again and was told Ryan had closed my case again. I asked them to live up to the contract and set traps or at least give me one half of my money back. I was told no. I asked if I could speak to Ryan and was told he would be given a note to call me. I never heard anything. I called customer service and asked if I was wasting my time calling and if there was nothing more they intended doing and they said yes.

Poor management, Poor communication. False Information