I was speaking with two men about hiring them for this service. I thought the two men were in business with each other. When the other man learned that I had accepted the bid, he contacted Chuck wanting half of the work. Chuck called me, said he told the other guy we cancelled the work and asked me to lie to the other company that I am no longer having the work done. It was a very uncomfortable situation. They did fine at the tree service. When they were trimming my trees, they would criticize my lawn care. He said he was going to cut my yard at no charge and show me what my yard should look like. I was impressed and I hired them for lawn care. After the next weeks service, the yard looked just like it did before I hired them for the yard work. The hedges nor the weeds were not touched in either of the visits. This happened again the next week. He also sprayed round-up at the edge of the grass line, around the borders in my front yard, and around my fence line in the back. It killed all the grass around these lines and a very obvious yellow shade of color formed in these spots. They damaged my yard. I saw what they were doing, but I trusted them because they said they were on Angie’s List. I called them and explained that the yard looked the way it did before I hired him. His excuse was that he was working by himself yesterday and didn’t have any additional help. As a woman, I was afraid to cancel the work and I had my friend call and cancel the services. We only had a verbal contract and there was nothing written or signed. They called me and told me that I owned them $70. I had to pay another company $40 to pull the weeds that they didn’t pull. The loss of my grass will equal well over $70. I would not recommend their services to anyone.
Description of Work: I hired them to cut down trees for me.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Response from Mandarin Lawn & Tree
In response to the member's letter we feel the need to inform your readers that we were the fourth lawn company so far that she is not pleased with we also understand that some people just can't be pleased; but we think this is an issue that is spreading across the country where our failing conomy is presenting oppertunities for people like the member to take advantage of our small business owners.Now to adress her complaints : First we were never in business with anyone else, she was a referral client from Jimmy Golden who resides in Hawaii. His commission was paid any further corrspondence between them is not our concern.Secondly on the initial walk through we both went into detail with the member regarding round-up areas and what it would look like also how long it would take to come back concidering there was a new fence in place and weedeating would mark it up. We are a lawn company not a landscaper no promise of weed pulling was ever made to her. Futhermore the member took it opon herself to stop our worker from finishing the job hence her hedges were not trimmed as promised on that date. We then scheduled another day to complete the work, when we arrived she had construction going on and her hedges were not accessible to us and her yard had been partially flooded by her young son. the member was not available to sign a contract but we still proceded in mowing her yard and completing what work we could get to. The next week I showed up to mow her yard she again was not there to sign the contract and there were cars in my way. Do to prior obligations I had to other clients I only had time to mow the yard.When she called me in the morning irate with me I explained to her again that she was not my only client or my only obligation I explained that I had made time out of my busy schedule twice to do her job both times it could not be done for various situations explained above.I told her that I have already sceduled time the next week to take care of it and do my best to satisfy her needs. I also at that time reminded her that we needed to nail down the contract she said no problem. The very next day is when we received the threatening phone call from her friend Ray. We waited 72 hours for a cooling off period and I called her with the total of the final bill. I would also like to add that i am also a woman and I find it very offensive that the member used her gender to make herself look vonerable. we have been in business for five years with an exelcent reputation and will not cower down to someone with malaice intent. We hope she peace and resolution within herself. God bless her and her family,Sincerly Chuck & Colleen Fowler
Kristin P.
04/2012
5.0
lawn service, tree service
+ 0 more
They are always prompt. They have a pretty good price. Our lawn looks good. We dropped another place that wasn't doing a good job. This company always calls first to let us know when they're coming. When I haven't been happy, they have cared for my concerns. They trimmed one side too low so that it didn't match the other side, and they fixed it for me.
Description of Work: They provide lawn care and tree trimming services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Tree Service,
Lawn and Yard Work
FAQ
Mandarin Lawn & Tree is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Mandarin Lawn & Tree accepts the following forms of payment: Check
Yes, Mandarin Lawn & Tree offers free project estimates.
Yes, Mandarin Lawn & Tree offers eco-friendly accreditations.
No, Mandarin Lawn & Tree does not offer a senior discount.
Yes, Mandarin Lawn & Tree offers emergency services.
No, Mandarin Lawn & Tree does not offer warranties.
Mandarin Lawn & Tree offers the following services: tree removal tree triming stump grinding complete lawn service resodding an pressure washing