A & B HARDWOOD FLOORING INC

During the contracting process we felt the owner was sincere and made many promises as to the clean up daily of their work space, the movement of furniture and also quality. None of these promises were kept and then they tried to bill is for more square footage than they measured and as was stated in the contract. We actually eliminated over 200 square feet from the work - but they then disputed their own measurements. The floor removal process was horrible - a complete mess with them using our brooms, shop vac, and leaving their drink cups and trash in our house daily, and no blocking off of rooms they were not working on. Had we known they were going to pull up the old floor themselves without the right tools, we would have gone to someone else. Constant complaints from them that they did not have the right tools. In laying the new floor, they had re-lay so much of the new floor due to errors and uneven placement of the boards, we had to order more flooring. While they said they would show up at a certain time, it was often hours later and then they only worked two or three hours - with the installer leaving to work other jobs and leaving behind staff that had issues in key rooms like the kitchen - and then it had to be torn up and redone. Some of the floor rings hollow when you walk on it and other areas sound right. Chad the owner was never available to talk to us per his wife as he was busy - so we ended up trying to deal with their subcontractor for issues. Overall - buyer beware - any contract you have will be ignored and they are difficult to deal with. Installer was ok but was not here all the time.

It went badly. The actual laying of the floor and floor itself are very nice. The staining is horrible. On three separate occasions, noone showed up to do the work. After they finally finished and left, I noticed large streaks, clumps of stain, bare spots on the thresholds. They said they would put the furniture back in the dining room and I found out why. When I moved my china cabinet to plug it in, I noticed that the area under it was not stained. The same was true of the table and hutch, the 3 pieces of furniture in that room. I have emailed and called several times. They keep telling me how busy they are but they will get to it. They started this project over a month ago. My home has been torn up that long.

They did quality work in a professional manner

I have floors that are 28 years old and they’ve kept them as pretty as the day they were put down. We’ve used them for almost 30 year and they were the original ones who installed the floors. They charge by the square foot. They will come right out and have always been been responsive and professional.

Headline: They care about your floors but they don't care about you. Scenario: We had just bought our home and aimed to do an extensive remodeling ahead of moving in our stuff. Barry indicated that this could be accomplished in the eleven days between closing and the arrival of the moving van. We were prepared to enter into a contract before the closing, as we had with the painter (A New Leaf). The painter even called A&B to coordinate the work, but he got no response. Experience: The good: The floors turned out beautifully; the minor fixes were done promptly and there was virtually no dust in the finishing process. The other: We ended up having to live in our home while A&B did their work, which meant moving furniture and boxes and staying in boxes longer than would have been the case had the company done what they said they would do when Barry mad the sale. I asked that the work be staged over two phases so that we could lead somewhat normal lives. Rich had other ideas, so his guys moved things out of their way and into ours. They promised to return to put the furniture back in place once the job was finished, but that promise went unfulfilled like so many others. Another example was a promise to finish removing carpeting and padding from one of the rooms A&B was preparing for new flooring, noting that their truck was too full to take it all. When they didn't return, Mercury Carpet and Flooring (who care about both your floors and you) removed A&B's scraps without hesitation or fuss. Throughout, A&B's idea of scheduling was to call the day before they had decided to do their next stage of work to tell us they were coming--no courtesies such as "will this work for you?" The final two stages of finish work were done on a weekend--again their mandate. By this time, we were so eager to be rid of them that we accommodated without complaint. We were given 0800 for Saturday and it was strongly suggested that we vacate in order to avoid the noxious fumes. For Sunday, we were first given an 0900 start, around which we planned our day. That evening the contractor informed via text message that he would prefer to start at 8 again. When I pushed back reminding him of his 0900 commitment, he said he'd really rather start at 8. Barry made the sale and Rich managed the work. Whenever I called Rich to learn were we stood, he was blunt bordering on rude. There's more but I will stop here, because I've no wish to punish. Why would I hire them again? For two reasons: They did the original floor and were the only ones who could match the custom finish. The quality of the work is outstanding. Oh, one more thing...the last time Rich called it was to ask to be paid, not to ask if we were happy with the work. I paid him on the phone using a credit card and asked if we could have a quart of a version of the stain used on the floors that would work to give us a match on birch beadboard. He said he'd think about it. That was more than a week ago.

Very well. The provider and his employee were prompt, professional and knowledgable

The service was provided over a year ago and I have been meaning to put a review on Angie's List but just hadn't had time until now. First, we are quite satisfied with the craftsmanship from Gary Byrum and Mr. Knuckles (not sure of spelling) for the installation, and refinishing, respectively. Both men take great pride in their work, have great attention to detail, and do not leave any imperfections that they cannot fix. The floors are lovely. However, the service provided by A&B was enough to make me pull my hair out. It appears to be a VERY POORLY run company. The son on the owner (CA) seems to be the main person in charge (although we did work with the brother of the owner by phone generally) and CA is very nice but seems completely inept at customer service and follow-up. The intial service person who came out to do some repairs was completely unreliable, appeared to be in a hurry each time, and slopped glue up the wall in the kitchen. He was let go fortunately as I would not have allowed him in our home to finish the job. I would leave many messages for CA when the workmen (not Gary or Mr. Knuckles) didn't show and would not hear back for 2-3 days (if ever). Even the brother of the owner had a hard time tracking CA down when I would call. I am a full time professional, so wasting time to make the follow-up calls was more than annoying. It also seemed that they had too many jobs going on at once. Mr. Knuckles had to leave to do a big job down in south Florida before our home was finished so CA had to come and get the job done. This took OVER a month to finish these details and we had to keep calling because the stain wouldn't match or he forgot to do the door thresholds. The last straw was when I called and asked what amount needed to be charged to my Visa (I was holding back the last payment until it was completely finished) and was told I had 0 balance. I was surprised but then I found out that CA had gone ahead and run my credit card - I didn't know they had kept my card on file as I had not authorized them to do so. I did write a letter to the owner last September outlining all the difficulties we encountered. I heard nary a word back, no phone call or anything. For the money we were paying and their reputation, I expected top rate service. I had 2 other quotes that were several thousand dollars cheaper but went with A&B because of their (previous) reputation. I told our interior designer our saga and told her we would not recommend A&B to anyone.

Just fine.

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I was told this would be a 3 day project. They showed up @ 2:30pm on Monday and worked 1.5 hours and left. It took them 7 days to install 660 sq. ft. of engineered flooring. One excuse after another. They ran out of caulk but never returned to finish caulking the quarter round on the baseboards. They put a hole in the stucco by the back sliding door carrying something into the house. The 2 workers admitted they did it. Said it would be repaired but never saw or heard from them again. There was extensive damage to the baseboards where they used a pry bar to move the wood planks into place. They sent the final invoice 2 days "before" they were off the site and had the nerve to call me 4 days later and ask where the check was. YES, 4 DAYS later! In the end I had to pay a painter $300.00 to finish the caulking and repaint the baseboards. This company was a big mistake! Not recommended.

unknown

They were very good. They were professional and friendly.

A&B came out at short notice, right before the holidays, to give me an opinion on the repair of a bamboo wood floor. They were prompt, communicative and very helpful.

See above

Received an estimate. Mike seemed knowledgeable and professional, and I don't hesitate recommending A&B. I went with another recommended company, though, based on price. (Please note, though, that A&B's price was good (and much fairer than another company) The other company was simply able to be more flexible regarding pricing in today's economic times.)

Provided an estimate via telephone, just based on square footage. Price was quite high, so I searched elsewhere.

The people from this company were respectful to us and our property. They came each time when they said they would and did a thorough and neat job on the entire area. They paid attention to every detail and every inch of the floor and the results are excellent. I very highly recommend their service.