JACK MILLER'S TREE SVC

Description of Work: Tree removal

Description of Work: WHAT HAPPENED... | |Jack Miller Tree Service was hired by the RV park that I'm staying in. When I heard the chainsaw outside my trailer I came outside immediately to find two workers trimming the trees on my lot. Just as I was coming out my door I heard a noise and thought to myself that I hoped it was the fence that got hit and not my cargo trailer. Aside from my travel trailer, I have a 2012 cargo trailer that WAS free from scratches and dents, excellent condition. I also have a vintage canoe a few feet away. It's a rare and hard to find model. I went straight to my cargo trailer and saw a limb about 10 feet long lying between my trailer and the fence. Once the men moved out of that space and removed some of the limbs, I could then get to my trailer to inspect it. I found a significant dent that has deep scratches in it where the cut end of a branch hit. There were other smaller, harder to see scratches, as well as micro scratches in the clear coat along that whole side of the trailer. While I was inspecting the trailer I turned to see them dropping a limb on my canoe, about an 8 foot limb. Then, instead of lifting it off my canoe, they drug the limb off, lengthwise, leaving numerous long deep scratches along the keel and bottom of my canoe. I showed the workers the dent and told them I wanted to speak to their boss. They told me the supervisor wasn't there but was coming soon and they would tell him. I also immediately called the campground office and reported the incident. The park manager came by and I told him that the workers were going to send the supervisor when he arrived. Nothing else happened. No one came. I found out later that our park manager spoke with Jack Miller and they decided that I was ok and it was not that big of a deal. Not knowing about that conversation, I patiently waited and waited about 30 days. I let the park office know it still needed to be resolved. They contacted Jack Miller immediately. | |Jack Miller called me that same day (Dec 16) and came out to see the damage and talk it over (Dec 17). I told him, not knowing his deductible amount, I realized this amount of damage may or may not be financially significant enough to merit an insurance claim on his part and that I was open to negotiating without filing a claim. He offered me a spare tire for my cargo trailer if I didn't have one (about a $75 value). He offered to wash my cargo trailer (about a $30 value). He did NOT offer to do both; I specifically asked if he was offering both, he said no, it was either one or the other. I suggested $230, even though I knew it would cost more like $300 or more. I wasn't even asking for anything regarding the canoe because, as I told Jack, the bottom of the canoe already needed cosmetic repairs and refinishing so the value of my canoe was not changed. Jack told me that I was asking more than he wanted to pay. The conversation ended with this...if I wanted a reasonable resolve, I needed to take my trailer somewhere to get an estimate. He never offered to have his insurance company come to me to appraise the damage & estimate repair cost. I told him that I'd have to break down my art studio (inside the cargo trailer) so that I could move it and that it would take me quite a while to do it. Being disabled, it takes me a while and it would have to wait until after the holidays. | |I followed up with him in writing (Jan 24) to let him know that I had been trying to find a shop that repairs cargo trailers and was not having much luck and that now I wouldn't be able to do it until after my parents came for their Feb visit. Once I had the trailer ready to roll, I was able to go to a shop in a nearby town. I scanned and emailed the estimate as a PDF to Jack via the email address on his business card (May 5). I have not heard from him yet. I've just sent a hard copy to him via Priority Mail along with the emails, in case those emails ended up in junk mail or something. The estimate is $321. | |WHAT COULD THEY HAVE DONE DIFFERENTLY? | |They could have made much shorter cuts to minimize the risk of damaging property. | |They could have used a lift to get above my trailer while cutting and moving the limbs away from my trailer and canoe. They had a lift on site but did not use it for my area. I've seen companies do this. I know professional tree trimmers and have seen them work. They don't just drop limbs on top of someone's house, car, trailer, mature costly landscaping, etc. They use lifts when needed and rope to move cut limbs safely away from what's below. | |They could have spoken with me the day of the trimming incident, as I had requested, when I asked the two workers to inform their boss that I wanted to speak directly with him. | |They could have been more professional in handling the whole situation, including having an appraiser come to me instead of forcing me to find a repair shop, tear down my own workshop and tow my trailer to a neighboring town.

Description of Work: Completely cut down a huge oak tree, and trimmed another tree for us.

Description of Work: Called for an estimate .... Told me he would be out here Wednesday or Thursday and was a no show , no call ! Just saying !

Description of Work: Extensive tree service: - trimmed several live oak trees - removed Spanish moss from live oak trees - trimmed palm trees - cut down small trees - removed and chipped tree limbs - ground tree stumps - cleaned up yard afterwards

Description of Work: Approx an 80 foot Oak Tree was removed from the side of my house.

Description of Work: They took down two pine trees for me and they took them away as well.