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The Grout Medic - Jacksonville

Ceramic Tile, Water & Smoke Damage

About us

At The Grout Medic of Jacksonville, Florida, we bring grout and tile back to life with our green vapor grout and tile cleaning system and the expertise of our tile repair and grout cleaning crews. The Grout Medic is the leader in the fields of grout and tile cleaning, grout color sealing, tile cleaning, tile repair and tile regrouting. The products and equipment we use represent the latest technology for cleaning grout and tile.

Business highlights

8 years of trusted experience

Services we offer

Grout Cleaning & Sealing. Re-Grouting. Re-Caulking. Tile Repair & Replacement. Water Damage Repair. Backsplash Installation.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.336 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
6%
2
3%
1
17%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Showing 26-36 of 36 reviews

Stacey F.
01/2020
5.0
ceramic tile
  + -1 more
Great! Thanks so much!
Description of Work: Needed tiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

shannon M.
07/2017
5.0
ceramic tile
  + -1 more
Kent did a great job.
Description of Work: Title in master shower grouted.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

David D.
09/2016
5.0
ceramic tile
  + -1 more
They did a good job
Description of Work: Replaced grout in bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Joyce G.
08/2016
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan D.
06/2016
5.0
ceramic tile
  + -1 more
unknown
Description of Work: He was great and very professional and likeable. They are very expensive but I'm thinking you get what you pay for hopefully. They are just too far above what we can afford for tile and grout cleaning.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$2,200

Regina M.
03/2016
5.0
ceramic tile
  + -1 more
unknown
Description of Work: I asked for an estimate to re-grout and reseal my shower that has been leaking and I thought that would fix it. He told me that he wouldn't be able to fix the problem correctly and that I would need a plumber. I really appreciate his honesty. But if I do need anything relating to grout, The Grout Medic will be first on my list!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Tracy & Jan L.
02/2016
3.0
ceramic tile
  + -1 more
.
Description of Work: All looked good for about 3 weeks. Grout came out in several areas; Called them back to repair and re-grout areas. They were here for a short time. We asked them to leave us the leftover grout.Thank goodness they did because we are continuing to patch areas where the grout is coming out. I think they did not remove old grout deep enough to accept the new grout.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$1,100

Response from The Grout Medic - Jacksonville
Received this review and information this morning, customer was contacted within 10 minutes and an evaluation was completed at the residence within 2 hours. Upon inspection, it was determined that the grout did not cure properly after it was applied. The customer has been rescheduled to have the shower floor re grouted with fresh material and will follow up to ensure complete customer satisfaction.

Nancy W.
02/2016
5.0
ceramic tile
  + -1 more
They were awesome!! My tile looks brand new. They were prompt, courteous and affordable. Will definitely use them again and will recommend to my friends and neighbors!!
Description of Work: Re-caulked a bathroom tub and shower and color sealed my grout over 1000 sq. ft of tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

John H.
01/2016
5.0
ceramic tile
  + -1 more
For the initial estimate, the owner came to the house along with another tech. We scheduled the repair and all went well. We noticed approximately 6 weeks later that the grout on the shower floor including near the drain was not as consistent with the rest of the floor. We contacted the owner and he personally came back to the house. A tech was scheduled within the week to make the repairs to the area. The shower floor looks great.
Description of Work: Identify and repair the master bathroom shower stall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Alda T.
01/2016
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Retiled a shower stall. Went well. A little longer than expected but not overly so. Did not cause any problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Robert H.
08/2015
5.0
ceramic tile
  + -1 more
Dave explained everything he was doing very clearly. He and his helper were enthusiastic and hard working. His commitment to quality showed in his concern for the details. They did very neat work and cleaned-up afterward. We were very pleased with how this project turned out.
Description of Work: This was a two-day project. In the master bath, Dave re-built the outside lip of an 30 year old tile old shower with water damage. He re-grouted the entire shower. He also replaced some cracked floor tiles. In the hall bath, he re-grouted the tub walls and replaced a few cracked floor tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000
    • 1
    • 2(current)

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Water & Smoke Damage

FAQ

The Grout Medic - Jacksonville is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 12:00 PM

The Grout Medic - Jacksonville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Grout Medic - Jacksonville offers free project estimates.
No, The Grout Medic - Jacksonville does not offer eco-friendly accreditations.
Yes, The Grout Medic - Jacksonville offers a 10% senior discount.
No, The Grout Medic - Jacksonville does not offer emergency services.
No, The Grout Medic - Jacksonville does not offer warranties.
The Grout Medic - Jacksonville offers the following services: Grout Cleaning & Sealing. Re-Grouting. Re-Caulking. Tile Repair & Replacement. Water Damage Repair. Backsplash Installation.

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
9:00 AM - 12:00 PM