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HESTER'S ABBEY FLOORCOVERINGS - BBB A+

Carpet Sales and Installation, Hardwood Flooring Sales and Installation, Ceramic Tile,

About us

We have been in business for over 30 years. We offer sales and installation of all types of floor coverings: area rugs, carpet, laminate, vinyl, and wood. All of our installers have been with us for many years. We also perform commercial work. Our terms are 50% down, payment in full upon completion. Voted Best of St. Augustine for 11 of past 12 years! BBB A+ rating.

Business highlights

45 years of trusted experience

Services we offer

All types of floor covering installation.

Services we don't offer

We do not sand and refinish wood flooring.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
15%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-13 of 13 reviews

Robin R.
12/2016
5.0
hardwood floor
  + -1 more
Excellent 12,
Description of Work: Had four rooms of hardwood floors installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Mary E. W.
05/2015
5.0
carpet installation, ceramic tile
  + 0 more
unknown
Description of Work: Hester's installed new carpet throughout our home. The installation team was thorough and attended to every detail. I also received good follow up from Robert for the questions I had after the installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Thank you, [Member name removed]. I appreciate your kind words and business! Sincerely, Scott Kophamer, President

peter S.
04/2015
4.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
They removed the carpeting and the existing tiles and laid new tiles in their place. All went well except the master bath room. During removal they filled the master bedroom with a heavy fine dust. We had to send the bedding and curtains out for cleaning and have a company come in to do a deep cleaning. This could have been prevented by installing a plastic curtain between the two rooms. We are pleased with the final outcome.
Description of Work: Provided new tile in living room, master bath and back bathroom. The living room was carpeted and the bathrooms were tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Dear [member name removed], Thank you for your business. I'm sorry about the dust, but even when we put up plastic sheeting the dust from removing tile gets everywhere. I will gladly provide you with some free cleaning products from our store to help compensate you. Sincerely, Scott Kophamer, President

james H.
03/2015
4.0
carpet installation, ceramic tile, hardwood floor
  + 1 more
unknown
Description of Work: Job was done well. It was difficult getting a timely appointment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Dear [Member Name Removed], I don't think that we installed flooring materials for you this year. I know we did in 2011, and I appreciate your business, but I have no record of installing flooring for you within the last two years. Perhaps you contacted one of our installers and worked directly with them, for which we have no scheduling control. Please contact me if you think I have made a mistake. Sincerely, Scott Kophamer, President

Michael H.
12/2014
5.0
carpet installation, flooring contractor
  + 0 more
Robert and the folks at Hester's were friendly, courteous and professional. Since we are only at the house part time they did everything they could to work within our time schedule. Robert came out to measure and provided us with the total amount of carpet needed so that we could shop at home in NC. When we picked the carpet we wanted we called them with the style name and color and gave them the dates we would be back in Fl. When we got back to Fl. we went to the store on a Monday they ordered the carpet and verified it would be in their shop by Fri. and set the install date for the following Mon. The entire process was seamless and could not have gone any smoother. We have two more rooms to do, and we will be using Hester's again without fail. We would highly recommend them to anyone needing a first class carpet installation.
Description of Work: Removed and disposed old carpet from master bedroom and office and installed new carpet in family room, living room, office and master bedroom and closets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,100

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Thank you very much for your business and your great review for us. We really appreciate them. Sincerely, Scott Kophamer, President

ROBERT J.
11/2014
5.0
hardwood floor
  + -1 more
They were great. They were very good. They gave excellent service and excellent prices. They're very prompt. They were referred to me.
Description of Work: They provided hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

William B.
07/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Dave was great to work with. Came out for measurements and sent out an awesome crew for the installation. Everyone was very professional and the floors look terrific. Highly recommend this company for flooring needs.
Description of Work: Hardwood floor installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Thank you very much for the kind review, Will. It was a pleasure doing business with you. On behalf of Dave, thank you, again. Sincerely, Scott Kophamer, owner

rich O.
07/2014
5.0
carpet installation, ceramic tile, hardwood floor
  + 1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Dear [member name removed], Thank you very much for your comments and business. I hope we can do more work for you. Sincerely, Scott Kophamer, owner

Paul L.
04/2014
1.0
carpet installation
  + -1 more
we elected not to use their services based on high price
Description of Work: Cost estimate based on square footage presented to install laminate flooring. The cost estimate was staggering to say the least approximately 3 times more than others

Rating CategoryRating out of 5
value
1.0

$7,000

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
[member name removed], I don't know which of my salesman you spoke with, and they can't remember giving you a quote. Assuming someone here did, I can only ask if you were comparing identical products. Our price many times will be higher because we pay our installers more, and they have been with us for many, many years. If it was an identical product that you were comparing, hopefully you received first quality goods and they were professionally installed. Good luck to you. Sincerely, Scott Kopkhamer, owner

Tom W.
03/2014
5.0
ceramic tile
  + -1 more
Hester's crew, Mike and Cody, are professional, courteous, solid workers. Never once did they annoy us with loud music, cigarette smoke or three-hour lunch breaks. They were there to do a job and they did a FIRST CLASS job that they and we are proud of.
Description of Work: Hester's worked with us to select porcelain tile to replace a bungled engineered wood floor installation by others. Hester's assured us they would be there and 'do it right'. Without double checking, the crew of two arrived two weeks later, right on time, as promised. The old floor was removed, the reasons for the poor installation pointed out and the glue scraped up. They cleaned up when done and left the house and we hardly knew they were there. The next day they leveled the floor, and set the wood-look tile. The next day (Saturday) they came back at the appointed time and finished the job. Very professional, good workers, excellent installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Dear [removed member name], Thank you very much for your business and the very nice review. Let us know when we can do more work for you. Sincerely, Scott

Sharon C.
06/2013
5.0
carpet installation, flooring contractor
  + 0 more
Their measurements were perfect-no waste. The carpet suggestions helped me put the appropriate carpet for the room and I loved the results! They arrived when they said with friendly, professional installers who worked non-stop in horrible Florida heat to get the job done to perfection. My furniture was moved with care and put back perfectly. I am thrilled with every aspect of Hesters!
Description of Work: Hesters replaced carpet in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Thank you so much for your business, and for the nice review, [removed member name]. We really appreciate you!

Tom W.
03/2013
5.0
carpet installation, hardwood floor
  + 0 more
We discovered after the old flooring was removed that we had a moisture problem. Hester's treated the problem and then laid new sub flooring before laying our new hardwood, a beautiful maple.
Description of Work: We bought a house which needed extensive remodeling including new sub-floors, hardwood and some carpet. The team at Hester's Abbey became like family, transforming our house into a home. The craftsmanship was spectacular and not one mistake throughout our project. I highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

John & Deborah T.
08/2012
5.0
carpet installation
  + -1 more
Very good.Robert Barnard did an excellent job of showing me options,driving to Orange Park with me to measure, and overseeing the installation.
Description of Work: Put new carpet in entire upstairs of my rental townhouse.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from HESTER'S ABBEY FLOORCOVERINGS - BBB A+
Thank you very much.

    Contact information

    3220 US HIGHWAY 1 S, Saint Augustine, FL 32086

    www.hestersabbey.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Flooring Sales and Installation

    FAQ

    HESTER'S ABBEY FLOORCOVERINGS - BBB A+ is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 10:00 AM - 2:00 PM

    HESTER'S ABBEY FLOORCOVERINGS - BBB A+ accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ offers free project estimates.
    Yes, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ offers eco-friendly accreditations.
    No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer a senior discount.
    No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer emergency services.
    No, HESTER'S ABBEY FLOORCOVERINGS - BBB A+ does not offer warranties.
    HESTER'S ABBEY FLOORCOVERINGS - BBB A+ offers the following services: All types of floor covering installation.
    We do not sand and refinish wood flooring.

    Contact information

    3220 US HIGHWAY 1 S, Saint Augustine, FL 32086

    www.hestersabbey.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    10:00 AM - 2:00 PM