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4.517 Reviews
Showing 1-17 of 17 reviews
Caroline F.
05/2018
heating & air conditioning/hvac
+ -1 moreThey came out to fix a leak in which the unit needed Freon as well. I paid 840.00 to have my unit fixed only to have it go out days later. I called them back and was told the Freon leaked out of the leak they were paid to fix and that I would need more Freon which would cost more money. I told them no since I was skeptical by this point and felt like i was being swindled. I was irate at this point and wanted nothing to do with them anymore they tried to rook me into buying a brand new unit 4800.00 worth and in return they would put the money I already paid out for them to fix my old unit mind you towards the new one. I ultimately had to buy a new unit but not with them. Also, their customer service is atrocious Kelly being the worst she likes to hang up on anyone who calls with concerns over being ripped off. If you check their BBB status it's an F and for good reason. I submitted a complaint with the BBB and they ignored it, not even an explanation. Hope this helps anyone looking to avoid a bad situation. I have read other reviews from people with the same issue, but don't go to their website since all the reviews are 5 star and impeccable as if put there on purpose. Hope this helps.
Description of Work: Air unit repair
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$849
Suzanne C.
10/2017
heating & air conditioning/hvac
+ -1 moreI've used them for 20 years. They do what they say they are going to do, they know what they're doing, they sell a good product, their price is right. When they send their guys out, they are willing to answer any questions you have. I can't think of one negative thing to say about them. They're great. Otherwise I wouldn't have been using them for 20 years. I have a maintenance agreement with them. You buy the system and you can have them come out twice a year to go over the whole system. So I pre-pay, but if I hadn't pre-paid, it would've been about about $150.00. If people maintain their units properly and have somebody come out two times, that's what they're going to pay for a good sized unit.
Description of Work: Maintenance.
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Yes, I recommend this pro
$150
Chris A.
05/2017
heating & air conditioning/hvac
+ -1 moreThey did every thing we spoke about at a very good price, replace contractor units with Trane, at a lower price than others with lesser known brands.
Description of Work: Had 3 split systems replaced. One compressor was moved to the opposite side of the house.
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Yes, I recommend this pro
$15,000
Joyce P.
03/2017
heating & air conditioning/hvac
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$110
Douglas M.
09/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Joe S.
08/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Very good...timely, reasonable price... would certainly use again
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Yes, I recommend this pro
Robert F.
05/2016
heating & air conditioning/hvac, air duct cleaning
+ 0 moreunknown
Description of Work: Fixed a broken fan on my air conditioner
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Yes, I recommend this pro
$500
Leonard W.
02/2016
heating & air conditioning/hvac, air duct cleaning
+ 0 moreunknown
Description of Work: Replaced all duct work and grills, sealed boots, and cleaned blower unit. It was completed in 2 and 1/2 days.
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Yes, I recommend this pro
$4,200
Diane G.
09/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They inspected our air conditioning and heating units--very professional; great job.
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Yes, I recommend this pro
Ken G.
07/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Freed a stuck relay on blower motor, performed a leak test for low refrigerant, detected a couple of small leaks, added 1/2 lb. of refrigerant, gave an estimate to get the system back to full capacity and also estimated the cost of a whole new system.
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Yes, I recommend this pro
$165
Jo S.
02/2014
heating & air conditioning/hvac
+ -1 moreIt took them a little while to determine the best avenues to take and in the end we are really happy.
Description of Work: Removed old AC. Installed new AC and moved intakes.
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Yes, I recommend this pro
$4,000
Charles B.
12/2013
heating & air conditioning/hvac
+ -1 moreThey always call well in advance to set-up the service appointment. In 2007 Climate Master installed a 95% Furnace, it was always a pleasure to have the crew in my house while they were working. Great company.
Description of Work: I had a Service Contract with Climate Master. They inspected my Heating and Air Conditioning systems twice a year.
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Yes, I recommend this pro
Rosalinda S.
03/2013
heating & air conditioning/hvac
+ -1 moreWe have the maintenance agreement. A quirky glitch appeared in our system where it would shut on and off for no reason. Started in the summer, of course. Long story short - the first person tried many things, was very nice, didn't solve the problem, ultimately left us hanging because it was and quot;too hot to climb around in the attic.and quot; When the management heard our complaint that the problem still wasn't resolved, they were quite solicitous and when they heard about the techs response, they removed him from service. They kept trying. After spending hours at our house, sending several tech people, and finally sending their tech manager, they admitted they'd done all they could and were sure it was an electrical problem which they detailed for us. All this cost only the labor of installing a new thermostat (the first problem we thought) at a discount. They even told us which to buy ourselves which would be better for our house, we could get it right away at Home Depot (rather than wait for it to be ordered) and cost less than they could offer. The other hours of effort didn't cost us a dime (which eventually included rewiring from the heat exchanger to the thermostat, in the walls, up through the attic - the job the fired tech didn't want to try in the heat). The electrical problem they tracked down was spot on. The service company they recommended were prompt, efficient, relatively cost effective (we price out anything over $500) and FIXED the problem finally. Climate Masters checked in regularly, responded by phone and email, knew we were having odd troubles and were super patient. Our problem was highly unusual - as in the main guy had seen it once or twice and the regulars never had. So, while it felt like forever to resolve, I can't fault them for effort and eventually figuring out the problem. The techs ranged in responsiveness from excellent to fair, but management is excellent across the board. We are so pleased with their attention, price, service, we engaged them AFTER all our troubles, for our rental in Jacksonville! I will maintain the annual service - summer and winter maintenance - for as long as they'll keep us. There was another issue found in the summer (during all that trouble shooting) that wasn't going to manifest until winter. They ordered the part and installed it during our winter service. The part was discounted because we're on the maintenance plan and they didn't charge us extra because they were coming anyway - even though the part removal and installation is not part of the maintenance agreement. You see horror stories ref air conditioning on TV. Kelly Bailey, the company director, took a personal interest in our issue. I trust her and I trust Climate Masters.
Description of Work: Started with summer maintenance - went well but less than a week later air conditioning began working sporadically. Replaced thermostat at no charge for labor, under assumption they should have caught the problem the week before. Didn't fix the problem. After a month of trouble shooting and fixing which included rewiring from the heat exchange to the thermostat, they had to refer us to an electrician. We weren't charged anything for all that effort -and there was a lot! The referral to the electrician worked perfectly, solving the problem. Since, we've had a summer maintenance which also replaced a burnt out something or other in the heat pump. No problems since.
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Yes, I recommend this pro
$300
Michael A.
06/2011
heating & air conditioning/hvac
+ -1 moreTheir responsiveness is excellent and they solved our problem very quickly on the weekend. They are very professional.
Description of Work: They do all of our service and they installed our system previously. Our A/C went out this past weekend so we called them.
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Yes, I recommend this pro
$400
James B.
05/2011
heating & air conditioning/hvac
+ -1 moreGood and Bad...see above.
Description of Work: My air conditioning unit went out unexpectedly one evening. I called Climate Masters (CM) at the suggestion of my father-in-law and they were able to send a technician out immediately. It was getting late in the evening and did not expect to get this fixed for a few days. Brett was the tech and he was absolutely wonderful. He knew exactly what the problem was and fixed it quite easily. I am always concerned about getting ripped-off or over-charged when making emergency calls…especially the heat of the season. I felt none of that and was very pleased with Brett. We also discussed using Climate Masters for preventive maintenance and to do some duct work to allow for better circulation. Brett gave me the number for the office and told me to speak with Scott. Overall, I would give Brett and “A” in all categories. The reason I gave them a “C” is because of my follow-up dealings with CM. Over the next 9 months, I called the office many times to discuss a maintenance plan and the additional duct work. On every call I was told that Scott was the person to handle those issues. By the way, Scott is the General Manager. Some times I was told Scott was out of the office and other times I was told that Scott was busy. For all of them, I was assured that Scott would get back to me immediately. I never received a call back from Scott. Even when I brought this up in future calls, I was told that Scott is very busy person, but I was assured he would call me back. After about 9 months, I gave Scott one last try. For my last call, I explained my request again and my previous attempts to speak with Scott. I let them know that I would give Scott 2 weeks to call me back or I would move on to another company. Once again, apologizes flowed and I was assured Scott would call. Needless to say, I didn't have much hope and….Scott did not fail me. So now I move on to another company. You may ask why I gave that many chances. 1. My problem was fixed by Brett and this was extra so there wasn't an emergency. 2. My father-in-law had a good experience with CM's maintenance plan so I gave them the benefit of the doubt. His positive experience may be because he is dealing with a technician twice per year and not Scott. If this were a review of Scott, it would be an “F” all around. But because of my positive experience with Brett I put it as mid-range. Thank you Brett for wonderful service and advice. I called the office the week May 23, 2011 and found out that Brett no longer works for CM; too bad for them. Hopefully he started his own company and will set and example of good workmanship and customer service. As for Scott…shame on you! As the GM, you should set a better example or understand you may need to hire someone if you are truly too busy to respond to customers.
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$125
paula S.
05/2007
heating & air conditioning/hvac
+ -1 moreAlthough I no longer lived in the area at the time of this call, I felt extremely confident in Climate Masters as I used their services for approximately 12 years, throughout the time that I owned the home. My Realtor concurred with my opinion of their work and reputation, and provided me with feedback re: responsiveness, punctuality, etc. on this particular service call. Climate Masters always provided me with great service and their technicians were always very honest re: what work did and didn't need to be done.
Description of Work: The a/c unit was tested and inspected as it was not cycling on (according to a report from my Realtor. The 24v fuse had blown. The service technician replaced it and checked all related wiring, finding no other problems.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$145
JOHN O.
02/2007
heating & air conditioning/hvac
+ -1 moreThe installer did not have a filter back return air grill on his truck and said he would return the next day with the item. Since we were not going to be available the next day he told us to call the company and schedule the installation. No mention was made that the return air grill would have an additional cost. The $75 bill was presented to us when the item was installed. The company was called and questioned about the accuracy of the charge. In addition the company president was sent a letter about the disputed charge. Every person contacted at the company claimed we were made aware of the extra cost. This was un-true as we would have declined the filter back return air grill had we known of the added cost.
Description of Work: Replaced 3 Ton Condenser, air handler, heat strip, and digital thermostat.
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$4,850
Contact information
5275 US Highway 1 S, Saint Augustine, FL 32086
http://www.climatemastersfl.com/Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
Climate Masters Heating & Air Conditioning Inc is currently rated 4.5 overall out of 5.
No, Climate Masters Heating & Air Conditioning Inc does not offer free project estimates.
No, Climate Masters Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Climate Masters Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Climate Masters Heating & Air Conditioning Inc offers emergency services.
No, Climate Masters Heating & Air Conditioning Inc does not offer warranties.
Climate Masters Heating & Air Conditioning Inc offers the following services: Heat Pumps,Duct Cleaning,Air Conditioning Contractors & Systems,Heat Pumps,Heating Contractors & Specialties
Contact information
5275 US Highway 1 S, Saint Augustine, FL 32086
http://www.climatemastersfl.com/