East Coast Wells & Water Systems

The Team was totally professional. Arrived promptly as scheduled and removed the old water softener and took it with them to dispose at their facility. They wore uniforms with company logo which added to the professionalism.

Pump was repaired quickly in one visit. Technician came one day earlier than expected. I was very pleased about that. Not happy with the $70 service call charge that is added to the labor cost - which was not disclosed when I made the appointment.

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Very fast, reasonable hourly charge. Not a huge fan of the $68 service charge though. Needed help immediately and they were the ones that were able to come the quickest, Very courteous and professional tech.

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Other than a couple of minor false starts in getting the work started/completed, the work accomplished was very well done.; The guys that came out were very professional and explained exactly what they were doing and why. I will definitely use them again.

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The previous visits were professional. This last visit kind of ruined it for me. I was unable to be at the appointment, but the tech agreed to go ahead and do the work, calling me before and after. He did a great job on what he was hired for. Unfortunately, when I arrived at the house an hour later, my garden hose in the back yard, which I had used the evening before and was in good condition then, was leaking badly and clearly damaged - the male end connecting to the sprayer had obviously been bent with a wrench while taking it apart, and fresh metal marks were visible (later, when taking off the sprayer, it would become obvious that a second wrench had been used to force the sprayer back onto the misshapen hose - it took several hard turns of my wrenches just to get the sprayer off). Having tested the pump myself the day before, I knew that it would need to be primed (run water into it) whenever the pressure switch was fixed, so it made perfect sense - the tech had obviously tried to remove my sprayer from the hose to prime the pump, and ruined the hose end. Upon calling the tech, he denied all of the above. Now, the only other people at that property that morning were my landlord and a potential tenant he was showing the place to, and this family home resides in a very nice neighborhood. It's extremely hard to imagine a random individual running up with two wrenches to remove the sprayer and then attempt to reattach it. So my next step is to call the East Coast Wells office and explain the situation, letting them know that I wanted to file an official complaint. Their response was that since I couldn't prove it, it didn't happen (basically "Why are you calling us?"), then to get me off the phone as soon as possible. There was no attempt to rectify anything, no "We'll have a talk with him about it", nothing to appease a very upset customer (at the time, I was thinking I'd need to buy a new hose, but have since learned you can attach a retrofit male end). So my issues are 1. that this company with professional-grade pricing doesn't provide first-rate customer service, and 2. a likely dishonest employee. Both cause for dismissal and a search for a company that cares more about the customer than his $$.

The previous visits were professional. This last visit kind of ruined it for me. I was unable to be at the appointment, but the tech agreed to go ahead and do the work, calling me before and after. He did a great job on what he was hired for. Unfortunately, when I arrived at the house an hour later, my garden hose in the back yard, which I had used the evening before and was in good condition then, was leaking badly and clearly damaged - the male end connecting to the sprayer had obviously been bent with a wrench while taking it apart, and fresh metal marks were visible (later, when taking off the sprayer, it would become obvious that a second wrench had been used to force the sprayer back onto the misshapen hose - it took several hard turns of my wrenches just to get the sprayer off). Having tested the pump myself the day before, I knew that it would need to be primed (run water into it) whenever the pressure switch was fixed, so it made perfect sense - the tech had obviously tried to remove my sprayer from the hose to prime the pump, and ruined the hose end. Upon calling the tech, he denied all of the above. Now, the only other people at that property that morning were my landlord and a potential tenant he was showing the place to, and this family home resides in a very nice neighborhood. It's extremely hard to imagine a random individual running up with two wrenches to remove the sprayer and then attempt to reattach it. So my next step is to call the East Coast Wells office and explain the situation, letting them know that I wanted to file an official complaint. Their response was that since I couldn't prove it, it didn't happen (basically "Why are you calling us?"), then to get me off the phone as soon as possible. There was no attempt to rectify anything, no "We'll have a talk with him about it", nothing to appease a very upset customer (at the time, I was thinking I'd need to buy a new hose, but have since learned you can attach a retrofit male end). So my issues are 1. that this company with professional-grade pricing doesn't provide first-rate customer service, and 2. a likely dishonest employee. Both cause for dismissal and a search for a company that cares more about the customer than his $$.

We recently had a new pump installed by another "plumber". The cut on and cut off PSIs never were right. East Coast was able to correct ALL the mistakes as well as install a jet pump. He did an excellent job and provided us with useful information. I am glad they were on Angie's List, otherwise, finding a good plumber who works on well pumps would have been a shot in the dark.

Excellent. In quick , out quick. Works like a champ

unknown

Their service calls are excellent. Workers are punctual, professional, caring and communicative. Services are performed as planned with thorough explanations. No bait and switch with these guys.

It was excellent. They showed up the day after I called them. The well hadn't been working for four months and they got it fixed within a couple of hours. I would definitely use them again.

We talked to them and certainly we're going to use them but we're not sure when would that be. The gentleman was very nice and very knowledgeable. Their price was quite competitive. It went very nice but I could say that the interaction was quite quiet and he needed more maturity. I heard some things about him so I probably recommend him.

Very good at returning calls and followup

They were dependable and they did what they said they would do in a timely manner. They were professional and I would use them again.

They came right on time and worked very hard all day to get the work done..Charlie and his crew are excellent workers..the boss should give them a raise!! They went about their job in a straightforward, professional workmanlike manner and left the property spotless when they finished. I was very impressed with their attitude and the way they organized the drilling of the well, which believe me is no easy job. I highly recommend East Coast Wells and would use them again anytime...thank you to Sue and David the boss also..

Technician arrived quickly and called prior to arriving. He had the problem diagnosed quickly and began the repair. The pressure tank was deflated so he pressurized it to make sure there was not a leak. He swapped out two old pressure gauges to make sure the system was pressurized properly. He also swapped out two sets of contacts since they had worn due to the constant cycling. While here he replaced a leaking faucet in the well area and put two bags of salt in the softener. The technician was competent, patient and polite. He did not try and sell me anything I did not need and probably saved me money. Very highly recommended.

I called at about 8:30am to ask if there were anyway someone could come out that day and service my aerator since I had drained it to clean it and noticed it needed some service and did not want to fill it and then drain it again. They had someone out within 2 hours and did an excellent job of doing the work, cleaning up and then explaining what I needed to do for normal maintenance. Everyone was very nice, neat and clean. They also had all the parts with them even though one item of repair I had forgotten to mention when scheduling.

It was a good experience. They let me make my payments over 4 months. The guy that helped me went out of his way to make sure I got the well and everything went smoothly.

They aren't always prompt but they do a really good job. They are worth the wait. They are very knowledgable and will make suggestions if needed.

When we called them, we had no water. If they have a customer who has a well and has no water, they will put them ahead of the line. I was out within an hour of his calling. He was very pleasant. My husband was getting ready to fly out of the country and had to take shower. They got out here, fixed the problem, and got us water. Only thing I don’t like is that, they are not there on weekends. Their price was good for what they did. They were very punctual. I would use them in the future.