Wilhelm Heating & Air Conditioning Inc

unknown

We spent over $5000 on their last service. We think the price is very good considering the service that we get from them. We think when we bought our home 10 years ago, they were already doing service with that home and had installed one of the systems at least in that home, and that's how we found them.

Everything went VERY well, it was pouring rain at the time..REGINA PICKETT

I will call them for any more problems. The staff is very friendly and billing was very easy.

I had a terrible experience with them. I would not use them again in the future.

It went well.

The service technician was on time, thoughtful and professional. Parts were ordered, I was kept informed and they were all wonderful. It works like a charm!

The technician was very professional and explained what he found and how he was going to fix it.

I called this AM and due to a cancellation I was given an 11AM appointment. At 10AM I received a call from the serviceman saying he could come early if I was available. Both men were professional, answered my questions in a way a layman would understand and performed the maintenance competently. At my request they explained the service agreement which was a much better value than another company and I purchased. I am very pleased with the service provided by Wilhelm.

I bought a new thermostat and I asked what he put it on and he said it was the wrong one. He said the one I needed was $200.00 and I said forget it. Entirely too expensive. 2-3 days later I went to Home Depot and picked up the correct and exact same thermostat for a cheaper. I called and asked for them to install it. When he came over, he said it was going to be $100.00 just to install it. I wouldn't trust them for the likes of me. The price was outlandish! I did not have them install it.

Overall, not well. I called Wilhelm because my previous provider did not return my call in a reasonable amount of time. Wilhelm did respond quickly and did get someone on premise fast. He also did fix the no cool problem (bypassed a defective float switch). However 1) I was told defrost board was defective and needed to be replaced (it was not) 2) I was told evap coil had a leak (he waved his wand over it and it beeped) and it did not. I know these were both false because I waited on both repairs and had another company do the work. He recommended new evap coil or handler and a new defrost board. In the end, I had the coil pulled and cleaned (though it wasn't necessary - the water leak was insulation problem) and there was NOTHING wrong with the defrost board. I am filing this report late because I wanted to be sure. It is 9 months later and I am still running on the same coil and the same defrost board and I have NO water leak and no AC problem. However, the float switch is still wrapped - at least he got that one right. In any event, serious effort to UPSELL here. Not only were unnecessary parts quoted, but also tried to push whole new unit - at minimum air handler.