Response from G & G Roofing
Heres a review that jsut makes me shake my head and wonder. This customer sent me an email on 9/3/2014 WEDNESDAY, I got my message notification and replied 9/4/2014 THURSDAY asking if the address really was in Ft. Pierce (because it is very obvious in our "service area" that we do not offer service to Indian River County let alone the next county south of that one which is St. Lucie. They replied back to me on the evening of 9/5/2014 FRIDAY confirming the address was correct. The reason for the address verification is because a lot of members are subscribed where they live but look for service on rentals, vacation, or family homes in our area. I replied 9/7/2014 SUNDAY before my sons football game politely informing this customer that unfortunately we do not service her area and would submit a refund request to Angieslist. The customer purchased a roof and gutter tune up that she pays Angieslist directly for then Angieslist sends me a monthly check minus their fees so as far as refund that is out of my hands. As far as unprofessional? We were more than professional. As far as responsive, when one responds to my email at 8-9pm there is always a good chance your not gonna hear back until the following day. Thanks for your interest in our company anyways, Im sorry it didnt work out. Thanks, Ray Smith G&G Roofing Construction Inc. 321.301.4470