Ellington Air Conditioning & Heat

Shown did a great job and was very good at his job.

Shawn called prior to arrival, was on time. Very pleasant and professional; communicated action plan, performed service and reviewed what was done. Very happy w/service.

New, 4 months old Trane A/C system was not cooling to "set temp" in master bedroom. Dennis thoroughly inspected & trouble shot system. Adjusted Freon level, thermostat in master bedroom.

On time, fixed and explained repair. Great job!

Fantastic - very informative. Identified some issues ahead of tome to prevent bigger issues down the road.

Shawn called before he came and was prompt and professional. He was clear in describing our options and made us aware of the service fee before performing a diagnostic on the outside unit.

Shaw was on time, polite, courteous, fixed my A/C.

Thanks for listening to me when I begged for after hours service.

Excellent - Explained & showed me the problems. Great service!

I cannot begin to express just how unprofessional this company is. I am baffled as to how they get so many positive reviews. Many of our friends and colleagues, whom we have shared our experience with, have also had negative run-ins with this company. I only wish that we would have talked with them first before just going off of the good reviews on Angie's List. Our air conditioner suddenly stopped working one morning in June of this year. We called Ellington (who was rated first on Angie's List) to come out and diagnose and fix our unit. Mike E. showed up and basically told us that he couldn't begin to diagnose our problem until we purchased one of their packages. He kept pushing their platinum package with was priced around $1,000. The "bandage package", their cheapest one, was priced close to $300. He then added that after we purchased a package, it obviously would cost more to then diagnose and fix our A/C. He kept repeating that he could not fix or evaluate our machine until we first purchase a package deal. When my husband kept pressing him as to why, Mike E. then accused him of wanting to know what was wrong so that he could fix our A/C himself. If that was the case, why would we call them in the first place?? At this point, my husband was fed up and did not trust this technician and told him that we would call somebody else who was willing to help us. Mike would not leave before we paid him the service fee of $99. Please tell me, what valid and honest service was performed? We then called another company (All Air and Heat) and the owner, John, came out and diagnosed our problem and had our A/C running within a few minutes. His TOTAL cost? $75. I highly recommend that you look elsewhere before calling this company. They will surely spin any excuse to make the customer look foolish and defend that they were doing their job. Trust me, they will swindle you if they think that they can. My husband called to complain a few times and try to get our money back and was told by the service manager that he didn't care if we wrote a bad review. ________________________________________________________________________________________________________________ I just wanted to respond to your statement below. Yes, maybe this all was a big misunderstanding. No, my husband did not say "Either you give me my $99 back or I will leave a bad review on Angie's List". He did say that he was disappointed with the service that we received and that he would share how he felt on Angie's List. If that is threatening, I am sorry. We are not in the business of threatening people. When John (from All Air & Heat) came out, he said that the wires (that Mike E. said had been tampered with) that were not connected to the terminals did NOT NEED to be connected. That was not the problem. My husband had never touched the AC, so to be accused of tampering with it, yes, it is insulting. And when John got our air conditioner working, those particular wires were still NOT connected and never were connected. Additionally, the only diagnosis that we received from Mike E. was him saying to my husband, as he was leaving, "Is this what you're looking for? Fine...you have a bad transformer". We just feel that everything was handled unprofessionally by your technician. Maybe he was having a bad day, who knows? Yes, we did dispute the charge with our credit card company, but we did not state that you had never arrived. Where that came from on their paperwork, I honestly don't know. We just stated that we did not receive a valid and honest evaluation from your technician when he came out. We actually disputed the charge twice, but pulled the dispute because it's not worth fighting over. We are not people who like conflict and I apologize if it came out that way.

Ellington A/C installed a new system for us in 2013. Recently the air stopped blowing cold. The next day I called them up and before lunchtime the same day my system had been repaired and everything was back to normal. They were very thorough, friendly, neat, clean, and called ahead to let us know they were on their way. Ellington A/C is one of the most professional companies I have had the pleasure of working with.

It was terrible. I hired them to put my air conditioning in three years ago. They troubleshot it down to a fan. They charged me $900 to replace a fan that costs $200 that was on warranty. It takes 15 minutes to change it. I'm an aircraft mechanic. I work on multi-million dollar jets and I know how to work with my hands and I know when I'm getting screwed. They attempted to screw me and my wife. They asked several times, are you sure you can afford this? I wasn't here, she was here by herself. We assumed that they were something about more than fair. As it turned out, they're crooks. I'll make sure that everybody knows that they're crooks. I've heard through other people in the industry that came out here and did some work after them when I had another small problem that was unrelated that they've lost all of their corporate accounts for being crooks. That they don't even go after corporate accounts any more. They shouldn't even be in business. I would never use them again. As a matter of fact, I had a service agreement with them and I told them they will never set foot in my house again.

Very well. Courteous, professional, timely. One day needed for A/C work. Half-day for duct cleaning. Overall excellent experience.

Found other issues, $850. Holding off to see how unit continues to operate. Initial problem appears to have been resolved.

Shawn arrived early, was very personable, explained what needed to be done and the cost to repair. Very satisfied!! Good job!!

I love the company and refer Ellington to all my friends/associates.

Shawn Percival was great. From the initial call to the fix.

Very prompt, patient, courteous, informative, friendly.

Serviceman was very thorough and explained all the options available to me, with no pressure sales techniques, which I appreciated. I also felt he was honest in his work and what was needed to get me repaired.

They were on time, and completed in one day.

It went well. Mike was great and very professional.

Called company and explained noise coming from UV light bulb. Serviceman was at my house before noon for repair.

Very professional. Shawn is an excellent educator, explained all work. I would also like to commend the company as at the time of preventative purchase I did not realize I would need repairs. Well done!

Upon arriving home around 12 noon,on a Saturday. i realized that the a/c wasn't working properly. The temp in the house was around 83 degrees but the fan was working just fine. After reading the reviews on Angie's List, I decided on Ellington A/C and Heat, a company that was local. Talked to Josh on the phone, he was polite and professional. Told me he would a tech out to my home in approximately 20 minutes. True to his word Dennis the tech showed up on time. I explained the problem, and he got to work right away. All was fixed and cool air began to flow into the house within 2hrs. Dennis was very helpful in explaining what he was going to do and how. With several options in hand, to fix the problem i chose the one right for me. There was no pressure to choose another option. I got the 1year service agreement. I have to say that the job was completed with a professional attitude. I would definitely recommend hiring this company for any further A/C work in my home.

Ok. Pleasant experience. Personable Tech.