Ellington Air Conditioning & Heat

Went extremely well. . Three men did the installation .they knew what they were doing and were very experienced . their professionalism was appreciated. They took time to answer all my questions and address my concerns. The job was completed in about eight hours. they thoroughly cleaned up their mess and left my house looking like nothing ever happened.They especially went out of their way to be friendly and nice . A job well done by an excellent team working well together

Perfect! The AC quit on a Friday evening. I called Ellington expecting a recording or answering service, but got a live person. They scheduled a call Saturday morning on Memorial Day weekend and the Tech showed up on time. Couldn't repair as a part was needed, but said he would look for a temporary fix and returned Sunday morning and fixed it. Ordered the new replacement part on Tuesday and made permanent repair on Thursday. I'm 77 years old and I've never dealt with a more professional company then Cocoa's Ellington Air conditioning service.

Awesome! They were on time and very professional. They sent notifications and the job was very well done.

Tommy came out and did a full diagnostics check to make sure everything was working properly and explained what we needed to do if the problem happened again. I would definitely recommend them to anyone who was looking for a good HVAC company. They are the company we had install our A/C so there was no cost for the check.

While doing that found a major problem with outside unit. Leaking condenser coil. Explained everything in detail, however, this should all be covered under warranty. Disappointed in unit reliability at it is only 5 years old.

Arrived early and worked quickly. Every thing works well and the service was explained. System is ready for another Florida summer.

Completed within estimated time. System is now meeting expectations.

As always, Ellington’s Customer service professionalism is A+! Tommy was great, proficient and represents Ellington in the most positive way!

It went excellent. The technician was on time and very professional.

Excellent company. Excellent and very customer focused employees. Corey was my service guy and was excellent. Would highly recommend.

Great, Tommy was professional, on time and very helpful

Excellent . Have two A/C's, he took the time to go over everything, inside and out, plus replacing a failing part.

Their technicians: John, Cory and Jay are all top notch pros. I would've rated them an A but their maintenance without a maintenance plan was going to cost $199 per system. A competitor charged $99.00 so I went with them and received excellent service. Also, I scheduled a maintenance service for a ductless system that I have a maintenance plan through them and they moved the appointment time without notifying me. Taking time off from work isn't easy for me so this was frustrating. They did apologize for the inconvenience, but they need to evaluate their scheduling process. Based on their expensive maintenance charges and questionable scheduling practices, I am not sure I would highly recommend them. With that said, their technicians are really good and professional so you will get a professional job done if you go through them.

They arrived when they said they woul. Sent a text showing me who to expect. Quality professional work.

John is fantastic! I always feel as if he goes above and beyond what is required of him!!!

Perfect and informative. Great technician

Went well. Knew the products and answers all questions even ones I didn’t know I had.

John is a very competent and very personable tech. Very thorough. Took his time to make certain everything was OK. He's the kind of tech you want to work on your stuff. You really feel like he is doing an excellent job, and he is. You can't go wrong with this man.

John was prompt, professional and friendly. Great job!

Excellent people. They listen to your ideas and concerns. Pricing maybe more than others but quality work and professionals is what you are getting in return. Worth it. They install like they are working on their own home. Instead of installing equipment components per industry standard practices; they look to install in a manner or location that helps preserve or increase the longevity/durability of those components. They care about completing their work in an exceptional manner as evidenced by their follow-up inspections. My first contact with Bill their salesman sold me. He is no nonsense with great technical knowledge. He made reviewing the options pretty easy despite the large number of options. He knew the pros and cons of all options. The install crew; Steven, Tyler, Justin, and Travis are all professional, polite, and care about getting the job done right. They showed on time. No waiting and wondering when they are going to arrive. The office staff was very helpful and courteous in scheduling and coordinating all our work. Steve, their Quality Assurance technician, is excellent and another no nonsense guy. I enjoyed talking with Steve about our new units, how they work, and our duct design. Great experience. Ellington Air is the place to go if you want a new HVAC system that will last with no fuss. I enjoyed working with these professionals and we are enjoying our new Trane units.

Jeff came and serviced both of my units. I knew one had issues. He explained what was wrong and gave a few options on how to proceed. Once he was done the A/C was working awesomely. I'm very satisfied and will use them again.

So far so good. AC unit installed and working great. Duct replacement in early Nov. when it is cooler outside. Clean up was exceptional.

Repair was handled professionally and the tech explained in detail the work that needed to be done in addition to showing me the problem areas on the unit.

We had them come out because our air conditioner abruptly stopped working. They were able to come out immediately which was nice. The problem they found was our condensation pump needed to be replaced. They quoted me $1,000, which we didn't have at the time so we opted to pay over $200 just for them to clean it. I have since used several other companies and have been quoted at the most $300 for the same job. I don't recommend using them. I understand things need to be marked up so they can make money but that markup is just ridiculous and wrong.

We discovered a separation in the duct to one of the vents in our house. I called Ellington who we have used for a number of years and that are always timely and reliable. They had installed our new Trane A/C about 3 years ago and it has worked superbly in cooling the house. After calling the office, Joey called shortly to set a time that day. He arrived on time and recognized me as a previous customer. Joey climbed into the attic and made the repair. He also gave us a quick review of what he had seen regarding the rest of the duct work. We appreciate the professionalism and fine service we have received from Ellington and can recommend them without qualification.