All County Preferred Property Management

Company should be investigated. Currently reporting to the authorities in Rockledge.

I did not select ACPPM because of the following: Excerpt from ACPPM management agreement 6. INSURANCE/FEES/TAXES/CHARGES: ‘…LANDLORD agrees to and does hereby indemnify and hold harmless BROKER, its employees, agents and assigns, from any and all claims, suits, damage costs, losses and expenses arising from the management of the property and from any injury to persons and/or property occurring on or about the premises….” Under this agreement, what errors or omissions would ACPPM be held responsible for? Answer: Nothing!

All County Preferred Property Management has been the best property management company I've ever dealt with. I've had 3 property management companies in 10 years and they without a doubt have done the best job. All of the other companies were real estate companies with a property management division as a side business and it showed. They always tried to get me to sell my property because that's where they really made their money. All County Preferred doesn't do that because they're strictly property management so they really do care for the property as if it were their own and they actually know what their doing. I'd recommend them to anyone looking for a professional property management company.

As a landlord that is based overseas, I really appreciate being able to leave the management of my property in All County's capable hands. We have had one or two problems, but they have been dealt with quickly and efficiently. The monthly owners statement can be confusing, though, and is the reason I am giving 4stars instead of five. I am surprised at some of the other comments as I have found everyone that I have dealt with at All County to be pleasant, polite and professional, and I would have no hesitation in recommending them.

I managed my property for several years with horrible results (late tenants, phone calls at all hours, legal issues). When I finally decided to hire a property manager, I interviewed several companies in the area. I did my homework and decided on All County Preferred because they were honest. They didn't try to sugar coat their services as something they couldn't deliver on. They've absolutely provided the service they promised. They found me great tenants, were on time with the rent every month, and kept me informed about any issues that came up. They had some turnover of their staff while they were managing my property, but that just let me know the owners were committed to having people working for them who were going to take care of my property as if it were their own. I would recommend All County Preferred to any owner who wants an experienced property management company that is on the forefront in the industry.

We've used All County since 2012 to manage our rental property in Palm Bay. We live 1,000 miles away so it has been important to have a company we could count on. Overall, it's been a nice experience. I specifically like that they do a regular drive by of our property to make sure everything looks okay from the outside. They are quick to notify the tenants if there is something that has to be addressed. I think they even fined the tenants for parking in the grass after being warned. They do an annual walkthrough to make sure the interior is maintained. They provide quick feedback when I have questions. There was a small stretch where there was a lack of communication due to turn over but the office manager is awesome and fixed that right away. Overall, they have good communication, have a strong process to make sure my home is regularly monitored, only involve me when absolutely necessary to I feel like my property is being managed without me having to do all the work. I would highly recommend this group. Thanks

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Short advice to landlords looking for a property manager: Avoid All County. Find someone else! This company's owners are "un-professionals" at what they do, and you should expect them to treat you like dirt. Read why: We are landlords, with 12 rental properties in Brevard County. We are looking for new management for our rentals. We received a referral to All County Preferred Property Management from the condo association manager where one of our units is located. We worked initially with Colleen, whom we found to be personable and professional. Unfortunately, she has the extreme misfortune of working for a company that does not value its customers and treats them with disdain, seemingly bordering on hatred. We especially wish to single out for low praise the company's business manager, Njeri Gichia-Broussard. In my interactions with her, I found her to be cold, robotic, arrogant, inflexible, brusque, and unfriendly. Not exactly the type of person you should want to have to interact with (as an owner or as a tenant) in a customer service-heavy business like property management. Our specific complaint with the company, as prospective landlords and possible long-term clients, is as follows. We had believed our 12 properties had been accepted by All County, after having been taken in and field-approved by Colleen Mazzoni, and reviewed and approved by Darryl (Njeri Gichia-Broussard's husband). We spent many hours over several days with Colleen to provide details on our properties, complete paperwork, facilitate transfer, etc.. In fact, we had signed a management agreement and begun the transfer of our properties to All County. Then, in stepped this thoroughly unpleasant Njeri person, and vetoed the agreement. The reason she gave for refusing our business, which would have enriched her and her firm to the tune of $10,000 per year at a minimum, was that we did not have landlord insurance on some of our properties. She was worried that her firm's image might be harmed if a big accident, such as water leak, occurred at one of our rentals, and for some unfathomable reason we refused to fix the problem. She exuded ignorance when asked for any other logical business reason, because there is certainly no logic to the reason she gave me. No landlord would ever allow a hazard in their unit to remain unaddressed, given the large capital investment we have in each of our rentals. Furthermore, in lieu of insurance, which by the way is difficult to obtain, costs too much, and has too many exclusions and limitations, we offered to place $10,000 in All County's trust account, for their use in case we were unwilling or unable to fix some major casualty at one of our rentals. But that was not good enough for the Queen Bee. Why she would not want $10,000 worth of annual business, and why she would act with such utter contempt and disrespect to a paying client, I guess you'd have to ask her. It certainly makes no sense to me. While I might agree that she has the right as an American to do what she likes with her business, to have wasted my and Colleen's time, and to have acted in such a cavalier and inept manner, dumbfounds me. In any case, I conclude that Njeri Fichia-Broussard has a very low interpersonal IQ, as she is not someone I would ever employ as my property manager, or any other job, unless my goal was to alienate and infuriate people. She seems good at that. I guess it is a good thing that she thinks she is the boss of everyone, because I don't think if she worked for someone else, that person would put up with her for five minutes, before throttling her. It was all I could do to remain civil with her on the telephone. In any case, if you have read this far, do yourself a favor. Take your business to a firm elsewhere. Find a firm that values you as a person and as a client. If you are already with All County, perhaps consider moving your business somewhere else. Arrogant individuals like Njeri don't learn their lessons until they are starved of the resources that nourish them, those being money and their perceived power over others. So, let me encourage you to give Ms. Fichia-Broussard the figurative finger, by not giving her and All County your valuable business.