PINCH A PENNY BOYETTE - FISHHAWK

Excellent, above expectation.

Have them do weekly pool cleaning and am very satisfied with the service. They have high level of customer service. I have used them over a span of many years, and they are always courteous, professional, and available - the owner, his staff, and tech.

They do an exceptional job. They have high level of customer service. They do everything. I have used them over a span of many years, and they are always courteous, professional, and fair. They aren't trying to sell me something I don't absolutely need. I speak to the owner frequently and he is always knowledgeable and helpful.

unknown

Used this company for problem service call and purchase of new cartridge (as advised was needed) in late 2013. In early 2014 had an additional service this time a new filter system was recommended. Purchased new system but discovered the new cartridge purchased just months before was taken by mistake. Immediately contacted company who advised me they would reach out to the technician. Learning the technician already discarded my new filter (approx. $80 value) they indicated they would note this on my file and provide a new cartridge free of charge next time I needed one. I now contacted the company in November 2014 to initiate a weekly pool service in parallel to listing my home for sale. Learned several weeks later that they were not cleaning the pool, it was now excessively green ... upon calling them to rectify the situation they claimed they left a voice message indicating I needed over $300 in service before they could clean it including a new cartridge. I advised them the cartridge was not even a year old and in any case they should have on my record a credit for a new cartridge. They indicated they have no record of this and nothing they could do. I asked that they contact the person I spoke with at that time as I have a home showing and the pool needs to be restored to good condition. They again indicated they are unable to contact this person and I could await until she returns to see if she remembers anything different. Thank you for your support, standing by customer service and show of consideration to what is now my urgent issue. UPDATE: - Received 2nd opinion from independent company; they determined all my pool needed was $40 in chemicals (NOT over $300 in repairs plus new cartridge Pinch-a-Penny claimed needed)...pool now crystal clear - Pinch-a-Penny refused to resolve despite the fact I have a voice message from them admitting they were in error in discarding my cartridge and promised a replacement cartridge free of charge. - Is your loss of integrity worth $80?

The brought the whole system up to date and did a great job. They got the entire job done in one day and were very quick. The son of the owner did the repairs and he was very professional and a very knowledgeable young man.

unknown

Pinch-A-Penny came when they said they would and the reparirs were quickly made. They also perform regular weekly pool service and the water is always crystal clear.

I just love these guys. They are great, responsive and do a fabulous job.

Pinch-a-Penny Boyette-Fishhawk has been my pool-care personal coach for almost a year now since we took over caring for our pool. The staff there are so friendly and down-to-earth. They took me from total novice to (almost) competent pool-carer in a matter of months. They got me through the rough transition when my salt cell wasn't working, and I still take my water samples over there from time to time so that they can keep me on track and test for all the stuff I don't test at home. When I realized that I wouldn't be able to do my own pool care for almost a month, there was no question in my mind that Pinch-a-Penny was the way to go. I absolutely trust them with my pool. (I had a negative experience with a different service when we first moved into our house.) They did a great job.

My call to the store was answered by the manager, Stacy. She was wonderfully pleasant and understood my concern that my pump suddenly seemed almost useless. Stacy called the store owner, Kim Zerr, on her cell phone and asked for her and another technician, Bob, to come over ASAP and check things out. They arrived shortly thereafter and conducted a thorough inspection and determined the filter needed a good cleaning. We made an appointment for the next day, Bob showed up promptly and was very professional and courteous. He showed me what the problems were and explained what he was doing and how it would benefit our system. Since my son will be handling our routine cleanings, Bob performed a regular weekly style cleaning and taught my son how to do it as he went along. The pump is running perfectly now, the solar heater we have is working more effectively and the pool is absolutely sparkling! I cannot imagine ever calling any other store for pool or spa help!