Outdoor Impressions

There were two workers who completed the job and it took them about three or four hours. When they were done, it was great; it was clean. My stepdaughter had them one time at her house and they did a great job. They're the only company I ever used.

Our experience with Outdoor Impressions began with Byron as he returned a inquiry courtesy of Angie's List. Byron arrived and provided an excellent quote. He even returned to their Sales Center to research inventory on hand as well as invited us there to view the brick pavers he was recommending. Byron also educated us on sealing the brick pavers as well. Since Outdoor Impressions are pretty booked, scheduling the installation date was tough at first but after a week Byron called with great news and an installation date. The crew arrived promptly and began working immediately. Chris was a pleasure to work with and ensured the project ran smoothly. It took the crew roughly 10 hours which included clean up and a lunch break. They tested the water sprinklers to ensure they were functioning properly before leaving. The crew came back out bright and early the next day to apply additional sand on the pad in the backyard. Our overall experience with Outdoor Impressions was phenomenal and we will not hesitate to recommend them to others or use them again in the future.

Great to work with, did what they said they would do and when, communicated promptly and the quality of the work is terrific. Loved them and highly recommend.

Outdoor impressions meet with us a couple of times, obtained GIS information about our property, and created an overlay of the design, along with the drawing plans of our property we provided to them. They provided us with a rendered computer design, we could use to gain HOA approval of our project. The workers showed up on time, were careful, meticulous and polite. They worked for a couple of days carefully removing a large Pygmy date palm tree that was meant to be replanted elsewhere and were not disruptive to other neighbors who live in our gated community. The workers drew a carefully designed slope so water would flow down to driveway and wouldn't create puddles after the deluges we get in Tampa during the rainy months. The pavers perfectly matched the rest of the driveway; they completed the work right on schedule and cleaned everything outside, after they were done. We were very satisfied with their work.

In October of last year, I came by the store in South Tampa to talk to someone about doing my front and back patios. I met with Julian who said that he would need to set up a time to have a designer come out to my house for a free estimate. He said he would send out Alan Salvo who had recently come back to the company after being away for some time and needed new customers. I was excited because I assumed that he would be eager and have some great ideas. We had a time table that we were hoping to get everything done in (months away) but just to be safe, Julian and I set up a time and I waited to hear from Alan. We had been so pleased with the service we had received up to this point from Outdoor Dimensions with Julian at the shop, scheduling the appointment, and setting up the consultation with Alan. He came by on October 7th as promised and seemed knowledgable. He answered our questions and said that even though we didn't have a massive backyard, he loved doing smaller yards because he could be more creative. We talked about a number of the ideas he had and what we were really hoping to get out of it. We also talked about doing both our front yard/porch/sidewalk as well which he said he would include in the quote. We live in a very large well known gated community in Apollo Beach so we told him that a number of our neighbors were looking for the same service and we would be happy to recommend his company to them. He told me he had done some other homes in my neighborhood and that he would text me their numbers on his way out so we could look at them. He then gave us an approximate time that we would hear back from him with his designs (just a few days). We never got the messages about the other houses in our area or our design for over 2 weeks. We tried reaching him numerous times via his phone and email with no response. After another few days, I called the shop to see if everything was ok. I left a voicemail on their main line asking if we were still going to hear something and if not, that was absolutely fine but just let us know so we could find something else. We understand that the company is very busy but even an email to indicate there'd be a delay would have been appreciated. We still didn't hear back until the 24th of October with a snitty email from Alan saying that I shouldn't have called them but rather just emailed (which I had) and that he would have the design to us that day. We again didn't receive the design until 3 days later, with no communication on the continued delay. When we did finally receive the design we were so very excited to see what we had talked about and were willing to excuse the delays for a great design, that is until we saw the images. We were, to be frank, quite underwhelmed at the images from what we had talked about. None of the features that he had mentioned were included, most of the things we were looking for were not on design, including the entire front of the house. There were no prices or options. It was unbelievable. After seeing their company's beautiful work and designs on other sites, we really expected more. My spouse is an engineer and does computer designs for a living and was speechless. He said that likely the design had been pulled together as an afterthought and was a rush job. He felt it was insulting because he hadn't even tried. I saved the images from it because it was just amazing how bad it was. After waiting at that point for over 3 weeks for the design, we were so disappointed. We would have understood the delays if they had been communicated but to be treated like we weren't even worth his time was simply unacceptable and rude. I am not sure if it is that our project is not as big as what they would normally do or that they are too busy but we can't help but feel that we have wasted a more than a month (from the time of the appointment to the design delivery) that we could have made progress with someone else. I am most disappointed because I had really hoped to have an opportunity to work with Outdoor Impressions after hearing and seeing so many great results. Again, I had a number of my neighbors who were interested in how it went with their company so that they could potentially use the company as well for their yards. My neighbors commented that I was a lot more understanding than they would have been considering how many other companies are out there who are hungry and eager for the work. Needless to say, none of us went with Outdoor Impressions. Since he said it was his preferred contact method, I sent Alan an email politely detailing the situation and our disappointment with how everything had gone and with the design and cc'd Julian at the company since he was who we first worked with. I never received a response from either of them. We weren't surprised because that would keep in line with how Alan had treated us since he left our house. I kept the company owner's card on my desk and all of the records of our communications for some time after because I felt like surely he would like to know that his employee had been so rude and cost them a bunch of business. I had been told by both Alan and Julian not to contact the owner even before we got our estimate which we had thought was strange at the time. I'm not sure at this rate that the owner would care. I just hope warn someone else like myself from wasting their time by using Outdoor Impressions and especially their designer Alan Salvo.

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He was friendly, punctual, and knowledgeable. It was clear he was an expert and he explained the process well. We ultimately decided to use another company to get a lower price. But, we would consider using this company in the future.

No response.

The job was delayed a couple of times due to weather (welcome to Florida) but it was well worth the wait. The team did an outstanding job on the project and cleaned up when they were done. I would definately use Outdoor Impressions again.

We rated Outdoor Impressions an A company is all categories. This was a large project that had several facets and included working with a pool contractor to remodel our pool and hot tub, so as with any large multi-company job it had its challenges. However, the guys at Outdoor Impression resolved any issues that arose and the project turned out great. The company did a great job on the project and it looks great, but one of the more shining moments for the company was the follow-up they did on an appliance repair. A few days after the job was done and Outdoor Impressions had been paid in full, the blower motor on our exhaust fan started making a noise. Outdoor Impressions worked with the manufacture to dispatch a tech for the repair, but it was not that easy. The exhaust hood is installed inside a structure that is covered in stack stone, so the hood manufacture said the hood would have to be removed for the repair. I became extremely worried that this may be like pulling teeth to get a company that had already been paid, to come back out and do the right thing. However, I was proved wrong. Outdoor Impressions came out, removed several pieces of stack stone and the cement board, so the hood could be serviced. After the service they order new stone (at no charge) and came back out to re-install the stone. These are the instances that separate a company that will be around a couple of years, with a company that knows if they do the right thing, they will be around for decades. Hats off to Outdoor Impressions!!

Work quality the big aspects of the job were a and quot;Band quot;. The finish work was a and quot;Dand quot;. Salesperson must be related to the owner as there's no way that he should be employed in any industry that involves basic human communication. Positive aspect was that they did seal all of the paver work without charge as they refused to show up and finish certain aspects of the job. I wouldn't recommend this company, or at least the branch in Brandon, to anyone. The experience that I had was indicative of the services provided during the housing bubble of 2005. Essentially fly-by-night. I will say that the crews from South and Central America were great. If there was only a way to get these craftsman without the incompetent management.... If you do use this company watch them very closely and ensure that you're getting what you paid for. It's would be smart to also know what and quot;right looks likeand quot; so you know if they're taking short cuts because these guys certainly will.

I can tell you this ... do oversee that work is being done.Start date was scheduled 06/04/2012. It began late due to a rain day and the company finishing an existing job. The workers do a great job, but the communication has a lot to be desired. Once you talk with the designer Alan, you never hear from him again. They assign someone to over see the project but they have him covering so many others sites and duties that he is not on site enough to give the leadership needed.The overall job is great, but it took almost 60 day to totally complete a job we were told should take a week. There were some rain delays... but not that many. The main reason was that the mud they put around the appliances never looked like it matched the stone. On the fourth try ,when they let the customer choose the color it came together. Make sue they complete as stated. They gave us an old rusty propane tank that they did replace after we called the owner. Several times I had to get the owner involved. He did put a burr under some saddles. Should not have come to that or taken as long to complete.

The project took some time. One person had to come out and diagnose the problem and try to get a handle on which fixtures needed replacing, and which could be repaired. I was impressed with their troubleshooting ability. After the parts were ordered, Outdoor Impressions fixed everything within about a week. I was most impressed with their troubleshooting abilities.

Overall everything went well. We had a delay on the pavers from the manufacturer through no fault of Outdoor Impressions, and the install and workmanship was excellant. The end result was better than we had envisioned..

We contacted numerous companies for this job, and Outdoor Impressions came in as one of the best prices. They communicated with us on a regular basis whenever we asked about different configurations, and sent e-mails with 3-D sketches of the decks. They actually started work about a week earlier than originally stated, and once they started the job they completed it in about 3-1/2 days. The crew they sent was absolutely top-notch; they arrived on time each day and worked with only a lunch break until quitting time. They were extremely hard workers, and obviously knew what they were doing. Upon completion, they did a good job of cleaning everything and hauling off all the trash. Their work was then inspected by a company representative and we had our beautiful decks ready to enjoy! It is so unusual these days to contract out work with a company and find that they actually did everything they said they would, and without problems along the way. What a pleasant surprise this was!

All personnel were very professional and polite. Project Manager responded quickly to all of my phone calls and emails. Job completed earlier than expected. Very happy with the end result!!!!!!!!! I would definitely use this company again.

Good on the front end. Responsive to questions. Started the project as promised and the quality of work was good except some of the tile work had to be redone due to the lines not straight and there were scratches on the hood as well. We had withheld a few hundred dollars from the final payment at their agreement since the job wasn't complete. They were supposed to try to buff out the scratches which to my knowledge they never did (at least doesn't look like it). the tile was straightened but the grout color never matched despite three tries (the original grout color was a light brown and the first attempt was dark brown, the second attempt yellow and the third attempt white - they were not even close to matching). After the last attempt, we notified them once again but no response. Despite multiple multiple emails and phone calls to the store and to Jason's cell phone, no response. I even called the store personally and left a message of why i was calling and that i wanted some explanation of why they stopped returning my calls. No one ever called back. So still have a scratched hood and unmatched grout on our outdoor kitchen. I would have at least like the courtesy of an explanation of why they decided that my project wasn't worth finishing. Bad way to end a job.

My personal experience was...After months of waiting for return phone calls from left messages and office visits, a blow off and a late appointment, I finally got estimates on hardscape work. I took vacation leave for one blow off appointment with Andy and after taking more vacation leave on another day to meet Jason, Jason was late for the second one. I called Jason to find out he had planned not to come based on information from Andy. Jason said that Andy told him that he had given us and estimate when he had not. After asserting that we never received an estimate, Jason did come out and said that we would get an estimate within a day or two I think he said. Weeks later we received an estimate. Outdoor Impressions responded to my original review which has been condensed here: and quot;Then mentioned to them about the timing on receiving their FULL landscape and hardscape design. Which they did not have to pay for.They did in fact receive a beautiful landscape and hardscape design on 24x36 scaled drawings.and quot; We did PURCHASE a beautiful landscape and hardscape design...FROM MAC AT TROPICSCAPES for $500, so I am not sure why Outdoor Impressions would imply credit for another's success. It was not free and it was not from Outdoor Impressions. However, Jason did offer discount that $500 off of the five digit hardscape estimate if we went with them for the hardscape part. Unfortunately, after this teeth pulling estimate procuring experience, I just was not comfortable hiring them. I review a lot of companies on Angies List, the vast majority are A ratings. This is my only D rating so far, so I am not exactly a and quot;tire kickerand quot; though I admit, the experience really annoyed me because at least to me, my vacation time is valuable and I would rather spend it with my loved ones or on a tropical beach than tethered at home for an appointment only to be stood up. Since I did not actually hire them, I will downgrade my original Overall and quot;Dand quot; grade to a and quot;Cand quot; since customer service is only half of the experience. (The finished product is the other.) I was caught up in the hype of their work on DIY Network, and how together they seemed on camera. (They are fantastic self-marketers! And that is actually a compliment to their marketing skills and not a dig to the experience that I had.) Their vehicles look cool with the advertising on the side. The signs are eye-catching. The marketing is actually why I wanted them to do my work so bad in the beginning I think. In retrospect, I was new to Angies List and I can't imagine ever putting myself through this again. I have since discovered a plethra of wonderful contractors out there through other reviewers like myself. And had I understood that at the time, then I could have just saved both Jason and myself a lot of aggravation by moving on sooner as it is obvious to all by my review and his response that this was not a compatible business relationship. Best of luck if you roll the dice on them. Give them a good review if they treat you well. Hold them accountable if they don't. That is what Angie's List is all about.

Outdoor impressions did a great job. I saw them on Yard Crashers and also had two other companies come out to give quotes. Andy at Outdoor Impressions was punctual, knowledgeable and provided pictures of other work they have done. He then, quickly provided a quote the next day with a computer rendition of the finished project. We made some minor changes and wee were set. They actually started the work early. It took a few more days to finish due to the time it took to remove the old concrete patio and the weather. The work crew was very courious and hard working and Alan the supervisor was great at communicating and lettting me know what was going on. We had a minor communication issue with the work crew on the complete removal of all the concrete for the patio. This was because the previous owner of my house had concrete poured over the old slab and it was going to be below grade. Alan made sure the work was done as promised and the crew was great at assisting in getting the trench for the electrical conduit for the spa dug which was not part of their work. If I had anything to pick on was that some workers did not pick up after themselves and I had to pick up some trash. I did communicate this with Alan and he made sure they did in the future. I had a great experience, the final product is fantastic and I will definitely recommend them to others. Many thanks to Andy, Alan and the work crew at Outdoor Impressions.

My husband and I were told that "Outdoor Impressions" was the place to go for great service and price for an outdoor kitchen...well NOT so. We went to get some ideas and pricing and get 'a feel' for the place. The outside area was small and had one outdoor kitchen set up that was not impressive at all and the inside 'showroom' was a joke. There was nothing inside but one grill with a counter which looked like something I could buy at Home Depot or Lowes and put in myself. I was hoping for something to provide ideas and there were two photo albums on a table that had very few pictures, consisting mainly of waterfalls with ponds. We spoke with a young man that was just hired (this was his first day) and he told us he was just learning and virtually knew nothing about outdoor kitchens. The young man was trying to be helpful and he went somewhere in the back of the small showroom saying he would get the owner to speak with us. The young man returned to us and told us the owner was on the phone and couldn't come talk to us. This, in itself, was unprofessional. The young man tried to help, giving us brochures that were of no use because only an experienced sales person could explain them. The young man could sense our frustration with trying to figure out the information ourselves and, again, went to talk to the owner. This time he returned to tell us the owner didn't have time to talk to us, saying, "he said he was busy." Of course we left with a bad taste in our mouth. My husband decided to give them another try and went back to try and meet with someone that could help with our project. Again, the owner refused to even come out and greet him. I guess he makes enough money that customer service is not high on his priority list. I feel badly for the young gentleman struggling by himself. I truly hope he finds a better place to work. I wouldn't go back there for anything.

Work took slightly longer than estimated. However, this is not uncommon for construction projects. Not satisfied with cuts on a few pavers, but company was quick to fix the issue to our satisfaction. All personnel were extremely professional and courteous. My yard will win most improved in neighborhood!

I could not imagine a more unprofessional company. The problems with this company start at the top with Jason and continue on down to his office and project managers. Calls are not returned and warranty service is not lived up to. After the initial install, I had to hire a third party to fix damage done to an existing water feature. Now, a year later, I have pavers that have cracked, broken in half and collapsed into the pool. After nearly three months of broken promises to return calls, we were shown a back door where we loaded, unassisted, pavers they had ordered yet were not able to install. In fact, the pavers they ordered are the wrong pavers. Again, several months later and I'm no closer to getting my pool fixed. These guys have let me down not once, but twice now.

They are pricey but they are very helpful and very responsive. They did a great job and it looks fantastic. When we had a problem, they fixed it immediately; they were really on top of it.

Perfect! They performed on a tight deadline, completed work ahead of schedule, did a masterful job, made minimal mess, and followed my instructions for lot and job-site access. Resolved all issues to my satisfaction. Entire team is great to work with, they remain friendly and professional under pressure, and they do beautiful work. Job took 3 days to complete, with a couple of return trips for pool cleaning. They made a hole in their schedule to accommodate our need for quick completion by a certain date--they beat it by a week (and yes, they are busy even in this economy). Our lanai/pool area went from dreary 10 year-old kool-deck to an eye-popping, resort-quality look that draws our gaze from every room in the house. Makes us want to be outside again.

He came when he said he would, stuck to the estimate price. He thoroughly cleaned the brick pavers with a very high powered pressure washer. After it dried, he came back the next day and applied waterproof sealant to the bricks. In addition, he stabilized a few bricks that were sinking and loose. Did a great job, however, the bricks that he stabilized have sunk again. I have not called them back yet, but plan to do so.