David Spence Inc.

They were very professional and responsive. They were perfect. They called us immediately with the estimate, but they were really overpriced. It was ridiculous compared to anyone else. It's more like the products that they were using were of commercial grade even though the bid was for residential. Commercial grade products are obviously more expensive. We didn't have to spend any money for the estimate. They were fine, but we would probably not use them again because of their price.

I can't say enough about David and his team. The job finished a week early and on budget. He and his team were extremely professional, efficient, and skilled. They worked like a well oiled machine to have each part of the project come together without any wasted time and minimal impact on our daily lives. The completed project is an amazing transformation of our bathroom and we are going to use DSI to remodel our kitchen and master bath as well.

Dave Spence is a man of his word. In a world where you hear so much about the terrible experiences people have with contractors, Dave is the exception. We first met with Dave on the day after closing on the house. We purchased this property because of its location and were concerned with the amount of work it required. Dave assured us from the start that we would be very happy with the results of our remodel. Dave was very professional and took a great deal of time explaining the process with us and in answering all of our questions. He was a very good listener and was extremely helpful in discussing ideas and offering solutions. He was very respectful of our suggestions through out the entire project and was very patient with all of our indecisiveness. His crew was also very respectful of our property and worked in a professional manner. Dave has a very high standard when it comes to quality and he was meticulous about it with this project. He used quality materials throughout and was not satisfied with even the smallest detail of the job until it met his expectations. He wanted to make sure that what ever he delivered to us exceeded our expectations. When we first started the project he told us that he would make us happy, and he did. There should be a picture of Dave in the dictionary under the word responsive. He always returned our phone calls promptly, and if he did not have an immediate answer he would find it and get back to us very quickly. This responsiveness carried over into all aspects of his work and that of his crew. If Dave said it was to be done by a certain date, then it was done. We were very happy with Dave and his crew from start to finish, and have and will continue to recommend him highly to others. When we have another construction job to be done, we know who we will call.

In late March a tree fell on my house and busting through the roof, trusses and drywall and causing water damage to the interior of the house. While trying to figure out how to go about repairing a house, noone would explain the process and procedures (this included Adjusters, insurance agents, and other contractors). As I was talking to David Spence (owner/operator of DSI), he quickly learned that I knew nothing about how to recover from such an event, so he stopped evaluating the damage and just explained the overall process from how to handle an insurance claim, to engineering plans, to permitting, to construction. David suggested an engineering company to handle the reconstruction plans. When I interviewed the engineer, it became quite evident that DSI only associates itself with qualified honest businesses. (The engineer came in under 2 previous estimates, and the job was done quickly and correctly.) My insurance adjuster was a little difficult to deal with, but David took the time to help me deal with the insurance issues, by providing any and all documentation quickly and efficiently. However, it was 8 weeks after the tree fell that we were finally able to get to permitting (all of which was due to the insurance company's nit picking). I interviewed DSI about 3 weeks after the tree fell, and once David found out that I was living without airconditioning, he came over on a Sunday and installed a zip wall to block off the hole in my roof, so I could run the AC. Once we submitted the permits, it took 3 weeks to get the permits approved. I received calls from David at the beginning and end of each week to let me know the status of the permits. Finally, after 11 1/2 weeks of dealing with all of the red tape DSI was able to start work. They had the roof structure repaired and covered with new plywood on the first day, and alot of the work inside the house done in the first week, which included getting the drywall and insulation installed so I could run the AC without all the leaks. (David was very aware of how the work DSI was doing effected the homeowner, and what to do to reduce overall homeowner cost.) I received phone calls every day about the status of the work, which included what was done, and the plan for the next day. This allowed me to know what was going on instead of guessing each day when I returned from work. When they pulled up the ruined bamboo flooring, there was damage to the concrete from the flooring glue. David recognized the problem and called me immediately to suggest a solution, and once I agreed, the floor was fixed the very next day. If there was going to be a delay, which there were 2, I was notified immediately. The first delay was due to the roofing permit being delayed, and the second was due to rain, both of which delayed installing the new roof. When the weathr finally allowed them to start the roof, they were there on time and the roof was completed in a day and a half. If David said something was going to be done on a particular day, it was done. His crew is professional and treated my home with respect. The DSI crew cleaned up any mess at the end of each day, both inside and out. DSI truly cares about the work that they do, and the people that they do it for. All of this ensures that as long as I live in Florida, and DSI is in business, I have my contractor.

I called Dave on the 19th of July 2011 to see if he could replace a 5 pane sidelight that was broken. He called back within an hour with a price and installed it in two days. Very prompt; he could have installed it the next day but I could not be at home at the time. I would call (DSI) again for prompt service.

David does a wonderful job of explaining the work to be done and why it is to be done. I had 5 different quotes and his price was in the middle. David has a good insight on what customers need to know and never rushed me through my large list of questions. He was always on time and always remembered that I was the customer. I never felt pressure from him. His crew was polite and always prompt. In almost every area he overbuilt to ensure his work will stand the test of time. Every inspection passed the first time and he even recommended a good landscaper. If you are considering remodeling do yourself a favor and call David Spence.

I contacted David Spence Inc regarding my vinyl flooring in my kitchen. Some of the vinyl ripped up when I moved my fridge to clean behind it. I contacted Mr. Spence with my issue as well as letting him know it was small and I was certain he had bigger more important jobs when we were discussing scheduling. he assured me no matter what size the job was all his customers were important. I sent him pictures of my floor and got him the information he requested i.e. what color, who made it etc... Mr. Spence than came over my home while he was already off to look at my floor. After 15-20mins of talking about my floor he let me know he knew someone instead who should handle this job. He was completely honest even after I told him I'd hire his company to do the work. As we were talking I mentioned my celing fan wasn't working. He then took a look at it and fixed it for free. Mr. Spence his company David Spence Inc are truly professionals. He is as honest and trust worthy of a company that you can hire. I assure anyone who contacts him they will not be disappointed.

Windows were installed with no problem. The door faces directly south and had a very finicky lock. It would work well when it was cool and catch when it was hot. David was very responsive and came as soon as he was notified. He made several adjustments and didn't leave until it was working perfectly.

This company came with great reviews from this site so I decided to try them out. I contacted the company at the end of January to come out and give me an estimate on building an addition to my home. The owner made an appointment for February 1st and arrived promptly around the time of appointment. He spent some time going over different options with me and I was interested in seeing what sort of quote he came back with. He stated that he should have an estimate by the end of the week. I waited for about 2 1/2 weeks and finally called him. He told me that they were still working on the quote but it was way over budget. I stated what my absolute goal was and asked if we could revisit an original idea that may be cheaper. He said that he would work on it and get back to me by the end of the week or no later than the following week. That was about two weeks ago. I have still not heard from him. The only communication that I have received from this company after coming out was when I called and happened to catch him. I would think with the way the economy is with less work for contractors, that company's would need the work but I guess not.

David, Kevin, and Alex did a terrific job. They arrived when they said they would be there. They went above and beyond to insure everything was done correctly and to my satisfaction You can not tell where the wall was repaired, the family room look great, and the living room is nicer than it was originally.

Kevin was extremely friendly and showed us our various options and provided an estimate, they performed the work soon after. Everything was done very cleanly, and exceeded expectations. The county inspector said that they did more than what was required. Would highly recommend this company.

They measured and gave a quote on what they offer. I haven't decided if I will be using them; it is still up in the air.

THE PRICES WERE GREAT AT THE TIME AND DAVID MADE SURE THAT ALL WARRENTYS WERE BACKING EVERYTHING THAT WAS INSTALLED. HE DID THIS NOT ONLY TO SAVE ME MONEY, BUT TO PROTECT THE CABINETS AFTER INSTALLATION FROM MOISTURE BECAUSE I WAS GOING BACK TO AFGHANISTAN AND DID NOT WANT TO RUN THE A/C IN THE HOUSE WHILE I WAS GONE. THE CORIAN COUNTER TOPS ARE GREAT AND WERE CUSTOM FIT FOR THE HOUSE. IN FACT THERE WAS A SMALL DEFECT IN THE LARGE COUNTER TOP AND DAVID HAD IT REMOVED AND REPLACED. MOST PEOPLE NEVER WOULD HAVE EVEN SEEN THE DEFECT BUT DAVID IS A PERFECTIONISTWHICH IS A GOOD THING !!!!!.

It went very well. David was very responsive in setting up the estimate, and was prompt on arrival. He was efficient but took time to answer my questions. I was very impressed by his customer service. At the time he visited, one of the locks had broken and he reassured me that, although I hadn't found a replacement when I had looked at the home improvement store, the lock was standard and readily replaceable. He told me that if I had difficulty, he would come back up and replace it for me. (I had already scheduled an appointment with someone but with his encouragement, I ended up replacing it myself, saving the cost of paying someone.) Days to a week or so later, his sales manager Kevin Kelly came out to show me the color choices for the vinyl. I took some time to make a commitment. David and Kevin were very responsive to my emails and questions as I reviewed the my options in consideration that I wanted my purchase to qualify for the federal energy efficiency tax credit. Kevin came out a second time to remeasure once I signed the contract. They assured me that the doors would be ready in time for installation before the end of the year; they had placed a rush on the order which I had not expected. The doors arrived a little earlier than I had anticipated. I had about 1 week's notice prior to installation, which took 2 days plus a final brief visit. Mr. Kelly arrived on time. He awaited the delivery truck. (Initially the plan had been to deliver a day or two early but I expressed concerns about this and in the ended they took the shipper's offer to deliver the morning of the installation.) Not long after the doors were unloaded, the primary installer arrived (Russell). All throughout the process, they were professional, courteous, (even solicitous). They were very willing to move items I had not moved out of the work area in advance (and replaced them back after the work was completed). They were conscientious with such matters as avoiding tracking in dirt and my concern about preventing intrusion from snakes and other animals. They answered my questions when I occasionally checked in on their progress. They demonstrated pride in their work and product as they reiterated the virtues of their doors. On the second day, with the second door, they had to do a significant amount of extra work because once they tore out the original door, they realized that adjustments to the doorway were going to be needed (essentially, a raising of the doorway) in order to fit the frame appropriately. Russell reassured me confidently that this was not an unusual occurrence and he would be able to address it. It did take several extra hours as far as I could determine, but he was true to his word. I must note that I was not charged extra for this additional work. They adjusted the alarm system wiring to accommodate the new doors' movements without my having to contact the alarm company. There was a minor problem with the trim; it wouldn't set flat because it had been accidentally coiled. David scheduled the last visit according to my scheduling needs, taking less than an hour to finish off both doors. I was also impressed that In the evening after the final day of installation, the sales manager Kevin returned after the installers Russell and Alex had left, coming to apologize about the trim problem whereupon he also helped me better secure the alarm system contact on one door, which had been giving the installers difficulty as well, falling off once more after they had left. I am very happy with my doors. They are quite pretty, and they truly transform my rooms. I am very pleased with the work that was done. The attention to detail and quality was superb, as was the customer service. When I consider additional work, I will definitely consider DSI. I believe I made an excellent choice in selecting them.

Thr DSI team performed all tasks in a timely and professional manner, always on time, always left a clean work area, always answered my questions. The team had vast amount of knowledge of what had to be done and how to do it .. the entire DSI team paid great attention to detail.. JOB WELL DONE THANKS... Howard

Imagine the letdown of closing on our first house, a fine little place (or so we thought), only to discover within days that latent defects had brought the rain right in, down behind walls and under floors, leading to buckled hardwood, moldering carpet, soaked drywall and black mold. Then imagine a contractor who made us forget these sordid discoveries (well, almost), not just by fixing the flaws (which he did), but by enthusiastically taking up our larger vision of our home and bringing it promptly to life -- all with the skill, professionalism, courteousness and, above all, the integrity reminiscent of a bygone era of handshake agreements and an honest day's work. Thankfully we did not need to imagine this outcome because this is what we got. When we chose DSI's proposal over several competing bids, we knew very well our intention was to choose quality, thoroughness and honesty over cheap, quick and mysterious, but we could not have known how consistently Mr. Spence would maintain the standard, seeing the project through to its happy conclusion despite myriad moving parts and a steady series of surprises and unavoidable adaptations, occasioned by the peccadilloes (or outright defects) of past construction -- some of the costs of which he insisted on absorbing himself (at times over our protest) because he considered them (in retrospect) to have been at least partially foreseeable, a good example of integrity in action and not just in principle. Before finishing with some additional representative examples (the most efficient way to convey such an involved project, spanning many weeks), I'll state our conclusion: You can find cheaper bids, but hardly a better value than DSI. Whatever the contract says (and yes, of course, we worked with a written contract easily negotiated with Mr. Spence), you simply don't want to work with anyone at all if there's reason to worry about their capabilities or their word; with Mr. Spence we worried about neither. No one is superhuman and in a project of any complexity there will be oversights, miscommunications or errors (albeit in our case, only relatively minor ones); the difference with people like Mr. Spence is that he stands behind the agreement and his word and backs it up with action, and that, in the end, makes all the difference. Some examples of Mr. Spence and DSI in action: -- when a bedeviling rook leak persisted even after numerous leaks had already been fixed, DSI used a hose and strategically placed observers to track the source and path of water instrusion, pinpointing the leak and enabling repair and more effective remediation of water damage; -- Mr. Spence rode herd over numerous work teams and performed continuous quality control, insisting that (for example) several flawed tiles be removed and replaced from a supposedly "finished" kitchen floor and again in a supposedly "finished" shower; similarly insisted that garage floor painting be re-done since it had not been correctly applied the first time; similarly insisted that various drywall, texturing and wall painting flaws be corrected; similarly insisted that irrigation system include a rain sensor (as required by code); similarly insisted that custom cabinetry be corrected for flaws in finish; -- Mr. Spence proactively alerted us to several dangerous electrical wiring conditions (preexisting) so they could be corrected, and also to several inadequate plumbing arrangements so that we could make a decision about how to deal with them; --Mr. Spence proactively played devil's advocate when we faced ambiguous choices or judgment calls (a choice of materials or color, for example, or between competing solutions to questions of design, layout or functionality); --Mr. Spence employed subcontractors (electrical, plumbing, cabinetry, tile, painting, HVAC) with whom he maintains longstanding relationships, and managed and integrated them and their work into the project and its timeline, so that we experienced as seamless an effort as possible; --Mr. Spence promptly let us know when a planned approach needed to be amended (e.g., in light of wiring deficiencies) and always made sure we approved any changes before he made them -- nothing was assumed without our approval; --Mr. Spence and team rose above and beyond on numerous occasions, for example by polishing tired-looking kitchen hardware, adjusting out-of-alignment cabinets, and having the entire worksite professionally cleaned prior to our arrival, simply to make things nicer for us; by delivering supplies we needed even though outside the scope of his work; by removing debris we created even though outside the scope of his work; by advising on many ancillary home-improvement questions (and we had many, many such questions, such as pool-related issues, appliances, cabinet reglazing, security, safety, lighting, flooring, and landscaping) even though all were outside the scope of his work; --Mr. Spence always listened to our questions, took our concerns seriously, and took the time to explain things thoroughly so that we understood the processes and decisions (even micro-choices) involved; for example, constructing a new walk-in closet required consideration of not just where the entry door should be cut, but the type of door, direction of swing, width / arc, etc.; also, a new breakfast nook built-in bench required careful consideration of angles and depths, balancing bench storage with seating, custom cushions, etc. -- none of this was taken for granted or assumed for us, but instead Mr. Spence solicited our input at every step so that we would know exactly what we'd be getting; --In general, Mr. Spence took the time and thought to do things right, absorbing the pressures and tensions inherent in a complex project, shielding us from the brunt of the difficulties, yet keeping us intimately involved and connected to the details and decisions. --Would we work with DSI again? Not only would we happily work with Mr. Spence again, we have in fact already hired him for a new project on the lanai, now in process -- an action to speak with all these words.

DSI responded immediately to my inquiry on Angies List. The estimator scheduled an appointment and arrived on time. A thorough, written estimate was given, along with explanatory materials. We signed the contract, and the work was scheduled in a timely fashion. DSI employees arrived on the promised date, and worked quickly and efficiently to complete the job. Everyone was friendly, answered all of our questions, and cleaned up thoroughly when the job was done. The final price was as expected, with no surprises. We have hired DSI to do some more hurricane-related work in the future (putting up shutters, etc).

This experience was yet another reminder to me that DSI is able to bring an experienced, professional, and enthusiastic team together to quickly and expertly do anything I need to have done around my house!

My roof was only 3 years old -- I had worked with Home Depot and contracted with their installation services. When a rep from Home Depot came out to review the leak, they indicated that it was caused by a construction defect with a hole in the stucco and did not fall under their waranty. While I can understand their point, I was disappointed in Home Depot's response as the "hole" in the stucco was along the roof line and I would expect that the roofer who was contracted by Home Depot to bring the defect to my attention when the roof was installed. Certainly, given how much I paid (overpaid) Home Depot. When I found DSI on Angie's list, Kevin came out and reviewed the roof and the damage. He gave us advice on how we could address ourselves or we could reach out to DSI. When we began to uncover the extent of the damage, we got back in touch with Kevin and he and David came out once again to review and provide use with an estimate. We contracted with DSI who scheduled a timely appointment, made all the necessary repairs (going above and beyond) at the contracted price. I would not hestitate to recommend DSI.

1 out of the 5 projects (electrical) that I've contracted so far has been complete, but only due to the required time frame for custom ordering, which is expected to complete in the next 5 weeks. The first job David completed was a 24-hour turn around time, just today, to have an outdated electrical panel breaker box of mine replaced. When I originally interviewed 3 other candidates to handle each of my projects, I knew David was exactly the person, for all of them. He impressed me with his knowledge and years of experience, a positive attitude and a sense of comfort...without the 'salesman' approach. He's provided excellent communication, dedication, honesty, professionalism, several options and product value, trust, organization, responsibility, and patience. David's inner passion and morals shine through which play an important roll in providing his clients his full attention to detail in every job, and expressed that no job is ever complete until the client is 100% satisfied, even after the physical work is done. I believe that I've not only found the one contractor to take care of all my future house projects, but have gained a good and trusting friend as well...he makes it all stress-free. I can wait for more! Meanwhile, thank you, Angie....and David.

David Spence was a pleasure to work with throughout all phases of our recent remodeling project. David is a subject matter expert in the construction industry and holds a considerable amount of passion for his work, which can be a difficult trait to find when searching for a quality contractor. This was evidenced when I first signed the proposal in his office. Not only was his office neat and well organized, but he had multiple certificates and license information covering an entire wall. What we liked most about David and his company is the fact he maintained a high level of integrity and always kept his word. This in itself is extremely rare, especially in comparison to other companies that prioritize quantity over quality in pursuit of profits. During our recent drywall repair, David and his crew kept us updated on the work?s progress and even emailed digital photos to show the various phases of the repair (I had to work during the remodeling process and this was accomplished as a courtesy). David Spence Incorporated (DSI) made it an effort to protect our hardwood floors through the use of protective floor coverings and never left the site without cleaning up any remaining debris. Both David and his crew were always timely, often showing up five to ten minutes early. David even replaced our dated front door lock and handle with a new Venetian Bronze Kwikset kit purchased at Home Depot. He did not charge us for the installation and basically stated that if we purchase the lock, he would install it free of charge since it was a simple project. He recommended the Kwikset product due to its superior security features and ability to program different keys with the Smartkey.

I was immediately impressed with the professionlism and knowledge from my first phone conversation with DSI and that was confirmed while meeting David in person. David was on time, prepared to discuss the options and scope of work for my window repairs and took the time to answer my numerous questions. He made me feel at ease with the process. In detail he walked me through the quote and shared with my some additional options I might have with the replacement of my windows. I actaully went with another company on this job however DSI (and David) will be my first call when ready to remodel my garage into a guest house

It looks good and overall, the experience went well. We discussed windows.

David was fantastic from start to finish. He worked well with our architect, Eric Glinsboeckel, of G2 Design in St. Petersburg, to work through some design and construction challenges. David's communication skills were excellent--he kept us fully apprised of every step of the process and consistently kept his word. He managed all the subcontractors very efficiently and it was apparent that they all respected him. David worked very diligently to be sure that the job was completed in a timely manner with the least disruption possible. He stayed on top of each task done to be certain that it was done to a high standard. He always went "the extra mile" for everything he did for us. He is a perfectionist and obviously has great pride in his work--something that is lacking in many contractors. We obtained estimates from several contractors before we hired David. We feel extremely fortunate to have found him and to have had him take such great care in building our dream. David's construction of our little house took far less time from start to finish than it took our neighbor's contractor to complete some renovations!! We truly cannot recommend David and his company enough.

DSI is a great company to work with, kevin kelly was great he came out answer all my questions and we agreed on a price and a date and the job was completed also david spence the owner of came out and had great ideas on how to remodel my master bathroom, the company is great to work with and i will used them in the future for sure..