Fiberglass Pool Doctor LLC

unknown

Ryan is the greatest. Very professional. He kept me in the loop the entire process. He was very patient and again very professional. I would use him again (Hopefully won't have to) and refer him to anyone who asked. Always showed up on time and even came on a Sunday to finish up. Ryan and his workers are the best.

He convinced us to pay extra to add a color rather than leaving it pure white. He showed us an example where there were tiny uniform dots of color in blue or turquoise and it looked very nice. We decided to go with the blue color. When he was finished it most certainly didn't look like the sample he showed us. It was heavy in places with some big globs of blue (the size of a quarter) in several places. But it was done and foolishly I paid the balance of the bill. Going into the pool we started to see the blue adhering to our feet and hands. Our pool filter was blue and taking out a glass of water, the water was blue. We told him he had to do something. We didn't know if we were being poisoned by this dye. It took a few months and he finally came back and applied an off white coating. That coating is now pealing off in sheets. And the pool underneath is still releasing the blue dye so we are again turning blue. We tried going through attornies to resolve this but the costs were adding up with no resolution in sight. I went to the pool association in Florida and they said they could help me. It turned out that they mislead me. They never asked me if he was a member of the association. Since he wasn't, they had no authority. I should have taken him to court and I still might because we have no other options. Small claims court only hears cases of less than $5,000. Since this is more than that I have to find out how to proceed. I've never seen such incompetence. His insurance adjuster came out and said they aren't required to pay for his poor workmanship and refused to pay us. The fact that he's still licensed and insured is appalling! Don't be another victim. Do Not Hire Him!! In response to Ryan Hirst's , Fiberglass Pool Doctor, comments: This company ruined our pool. TWICE. Why would I allow you to work on the pool yet another time??? We requested a refund and were refused. The insurance company that represents Fiberglass Pool Doctor did NOT deny the claim because it was installed correctly as Ryan Hirst claims. They denied the claim because they don't pay for the contractors INCOMPETENCE! We have since been required to hire someone to repair this damage. We found Resurection Pools on Angie's List and hired them to do the repair. They were appalled at the state of this pool. They had to spend twice as long to remove all of this coating and then had to apply more layers of gel coating to correct the damage. It now looks wonderful and we're very grateful to them for their timely and professional completion of the job. If you need pool work, by all means hire Resurection Pools. DO NOT hire Fiberglass Pool Doctor. He is incompetent and dishonest and he will damage your pool.

Very professional over the phone!

unknown

unknown

Ryan was only one of two contractors I could locate that would redo the surface of a fiberglass pool. The other contractor wanted a $200 travel fee to just see the pool and give an estimate. We met Ryan at our pool, a 27 X 9 pool with poorly done coping and many stains, some areas of chipped gel coat. He also took us to a pool he recently redid. He explained the structure of the pool, the material options and costs. Since we recently purchased the home, and this was the first big ticket item we tackled, we opted for a lower cost job. Ryan is a very good listener and patiently answered all our questions, in phone calls, emails and in person. He knows fiberglass and pools. He took a lot of time cleaning the surface of the pool, removing the coping and grinding down the cement the coping was applied over. The surface was in very bad shape. He worked alone over three days, except when applying the epoxy coating. He came back the day after epoxy coating and we refilled the pool. We are very appreciative of the time and effort Ryan put in; the result is a pool we can share with family and friends.

He was professional, knowledgeable and everything was on time.